El Dorado Casitas Royale, a Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9904 reviews

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  We will be back to casitas.

  The first this everyone should know about this resort is that is that the beach sucks and it's easy to find that out but still heard people unaware of the rocks and reef and cement blocks in the ocean. Great things about the resort. Food is excellent. Every restaurant gave us amazing service Fuentes was an amazing experience and worth the price Bartender are amazing Breakfast at Santa fa restaurant is where we went every morning. Shout out to Alex. Check in and out were stress free and done very professionally Our room was clean amazing well by Hugo. He was great Our first concierge was Jorge and he was amazing. He did everything he could for us. Things we hope that could be improved - air conditioner leaked multiple times - we lost a reservation to a restaurant thought the app even thou we didn't cancel it so that sucked alot. - the dishes from room service weren't clean from our entrance for 3 days. - they didn't give us clean glasses in our room. The wine classes were just put back dirty. I feel this is an issue with restocking the bar/ clean glasses. It's not done automatically rather you have to get it restocked on your own. All in all an amazing place and will be back again.

  Mar 06, 2025
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  Great stay at El Dorado Casitas Feb./25

  My husband and I enjoyed a 10 day stay this past month at the El Dorado casitas 31. We had no problems checking in with the concierges. It was a lovely spot with a swim out. Have been here a several times before and found accommodations clean, lots of hot water and lots of clean towels. These staff members went out of their way to make sure our trip was most excellent: Butlers: Johnny, Ylama, Ruban and Fernanda all went out of their way to help make sure all of our requests were met! We are not hard to please! Favourite breakfast server was Alex at Sante Fe. Norma at 31 lunch was very friendly and fun. Alberto was our pool bartender. He was so nice and always checked on us. The Gala dinner on the beach was very enjoyable and we upgraded to lobster for our Candlelight dinner on the beach and it was just excellent! We enjoyed breakfast at Sante Fe supper felt a little rushed serving entree first before soup! We did not like the new Mediterranean menu at Italian by the lobby. Way to rushed and you could tell the food was not made fresh to order and there was no consistency things cooked and uncooked. Kampai delicious great food as did the Italian restaurant in Casitas!! Great room service always arrived hot and within half an hour! It was a wonderful stay and would definitely go back! Thanks to all the wonderful staff who work so hard to make our stay excellent!!

  Feb 26, 2025
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  Nice but Needs Improvement

  I have mixed feelings about this resort. Mostly good but enough little things that made a big difference in my experience. I will start with the good. The resort itself is very nice. The view of the Caribbean Sea is incredible, the grounds are very well-kept, the casitas (where we stayed) were clean and nice, and the staff were very friendly. We also like the nightly entertainment when we could see it (more on this later). What we felt could be improved. The dinner reservation system. The first thing we did when we arrived (party of 6) was to make dinner reservations. We were told that there was nothing available until 8:45 pm every night at every restaurant. Because of this, we missed all of the entertainment for the first few nights until we decided to cancel almost all of our other reservations and instead just went to the buffet, which was good but not great. The "walking" path could have (and should have) been a beautiful place to take a romantic walk along the Caribbean coast but the experience was ruined by the constant flow of golf carts speeding by. You need to keep your head on a swivel because they travel fast and the path is dimly lit at night. The drivers act like you are in their way instead of the other way around. This could easily be fixed by not allowing the carts on this path as there is a parallel path that runs along the opposite side of the buildings. The "gourmet" food was not what I was hoping for (I am not a picky eater). The best restaurant in our group's opinion was D'Italia Casitas. The worst (again, in our opinion) was the Rincon Mexicano. The Sante Fe Grill only had one steak option which was a thin-cut NY strip. My wife got grilled shrimp there and there were only 4 pieces of shrimp for a main course. I can't tell you about the other restaurants because, like I said, we canceled most of our reservations. I have a few more little things but you get the idea. Bottom line: We will not go back to this resort

  Feb 25, 2025
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  Great Trip to El Dorado Casitas

  We just returned from 10 days at El Dorado Casitas Royale and it was outstanding. The service, food and beverages are all first class and weather was great. We stayed in Section 32 and enjoyed the pool area mainly. The restaurants and servers are great. Palms--great place for breakfast and lunch--Chef Cynthia is great and Alex, Roberto and Israel did a great job serving and taking care of us. The Italian Casitas is our favorite--Salveria, Juan and Oscar all did an outstanding job--dinner at Chef's table was excellent and concierge nathaniel was great. Manuel is a great waiter at Kampai and our butlers--Alondra, Yalma and Rene were great. Overall it was a great trip and we will be back at the end of March.

  Feb 24, 2025
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  Amazing Holiday

  Had the most amazing 10 day stay at Casitas. Previously stayed at Royale,which was very good, but upgraded to Casitas this time. The most relaxing holiday. Private pool and swim up bar to each small block of Casitas, absolutely amazing. Thank you so much to our barman, Jovany. He was so lovely and nothing was too much trouble for him. Every day he made us laugh, as well as bringing us shots. A little hiccup that was handled so well by Giselle, Casitas manager, she was amazing. The restaurants…well where do I start. Our absolute fave was Haab (Indian) we remembered it from five years ago and a particular dish. Nothing had changed..try Chicken 65. Amazing. Also the Culinary theatre Fuentes (Additional cost but well worth it) again, we did this five years ago but wanted to experience it again and it didn’t disappoint. So many restaurants to try and all good. We preferred the buffet for breakfast…Cocotal. But that is just personal taste. Kick (on the beach) was a lovely place for lunch. And I have to finish this review by saying this..absolutely every member of staff, waiter/waitress, barmen, house keeping, buggy drivers…they are exceptional. They all deserve a mention but impossible to remember all their names. I have seen where people ask about tipping. You will get the best level of service whether you tip or not. But they are such lovely helpful people, and probably not paid well, that you automatically want to give them something no matter how big or small. If you are thinking that this holiday looks a bit more expensive than the all inclusive in Europe (sorry should have said that we are from UK.) my goodness it is worth the extra. The quality, food, service and surroundings are just the best. Go on…try it. You will absolutely not regret it.

  Feb 22, 2025