This beachfront, adults-only resort has 14 pools, 13 gourmet restaurants, 18 bars, and 2 spas. At El Dorado Casitas Royale, a Spa Resort you’ll also enjoy a mile of pristine beachfront, 24-hour room service, beach and pool butlers and some of the best-trained chefs, bartenders and servers in the world.
Voted one of Conde Nast Traveler’s Top 100 Hotels, El Dorado Casitas Royale is a private enclave dedicated to providing an even higher level of luxury and personal attention. You’re free to enjoy all of the dazzling amenities, restaurants and activities of neighboring El Dorado Royale and Generations Riviera Maya, but guests of Casitas Royale gain exclusive access to their own private pools and swim-up bars, a host of concierge services, aromatherapy and pillow menus and so much more.
Location
Q. Roo. C.P. 77710, MexicoProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9870 reviews
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Dec 28, 2024A beautiful, relaxing getaway.
The property is beautiful, and very well maintained. Our room was perfect, and the housekeeping service did a great job as well. The food was pretty standard all-inclusive food but we certainly never went hungry. A lot of nice touches including umbrellas always available at the pool and daybeds both at the pool and on the beach that were easy to access. Only slight complaint was that the spa was very expensive. Several staff members offered to get me a deal and then never followed up. An 80-minute massage was more than it would cost in Los Angeles - over $250.
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Dec 26, 2024
Okay but could be better.
We are Ruby members and have been going to the different resorts offered for 17 years. Sad to say, this resort is wanting in many ways. I'm not saying it wasn't a lovely time, and the people working here are some of the best, but a 5 star should have nicer bedding, room service that shows up and offer some better wine than the swill they offer. I shouldn't have to order better wine just to have a nice holiday. The food all starts tasting the same after a week. Even with an Italian and Asian restaurant, most of the food that is offered everywhere involves tacos or burritos or refried beans. The food was better years ago. The resort from one end to the other is about a mile long, so lots of walking and golf cart riding. I do want to make a shout out to our great butlers Hugo and Karen. And our concierge team of Chris and Emiliano. These people work like crazy to try and please everyone and you can tell they love their jobs.
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Dec 11, 2024Our experience at Generations
We had a wonderful stay at the Generations. It was actually supposed to be at the Cassitas but our room wasn't available when we arrived. As you might expect, we were upset. The good news is....they put us in Generations with a room about four times the size of one of the Cassitas. It was a swim-up with two bathrooms, a living room and kitchen. Wonderful!!! We had two of the best butlers that we've ever had in the many years we've been traveling here, LUNA and JOSE. They took care of everything for us no matter how small. Thank you, Thank you and Thank you!!!!
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Dec 07, 2024
Romantic couples trip
My husband and I stayed at the El Dorado Casitas from Nov 23-30, 2024. We booked a second floor casita suite. We originally were in section 27. I think there are 7 sections 25-31. Sections 25-27 do not have swim up suites and therefore there is no lazy river. They have a small swim up pool just like the other sections, as well as the beachfront casitas. We moved to the second floor casita in section 28. This section had a lazy river- which I preferred even though we were in a second floor casita. Beautiful ocean view and view of our section. Big outdoor decks with double ged and table and chairs. Room was lovely. The bed was quite soft in first room but much better in second room. Outdoor shower was amazing. Bigger in second room. The bar fridge was not stocked daily. Sections 30/31 are for return visitors. Although the beach at Casitas is not great for swimming- we actually spent most of our time at the beach. There are king size Bali beds with a terry cloth cover and 2 loungers. They are well spaced with lots of privacy. No need to reserve early. Only one day over American Thanksgiving were they all taken by mid afternoon. The bartender from the pool will make sure you have drinks. It was quite lovely- and we typically are pool people. Room service was ok. Only ordered pizza and quesadillas. We ate at all 3 resorts. The Palms at Generations was right on the water. Excellent a la carte service. We ate breakfast and lunch there. The Chefs Market also at Generations was a very nice buffet for breakfast - much nicer than Cocotal at the Royal. Never tried breakfast at Santa Fe. A la cart at La Isla - poolside - Royal was great for breakfast. I would avoid Sunday buffet. Cabana Pizzeria - poolside Royal was excellent a la carte for lunch. We ate at Santa Fe, Italian, and Kampala ( Asian) all at the Casitas section. Also at at Habb (Indian) at Generations. I loved the Indian and Asian and my husband loved the Italian. Evening meals were very good to excellent. Service was excellent most nights. Did not enjoy the Mexican night at the Royal. We didn’t try Rincon Mexicano at the Royal - but it did look lovely. I should point out there is no where to get food to eat at pool or beach. I believe this is to try and keep the animal population control, which is a good thing. We did not do any nighttime entertainment. Not much happening at the Lobbies. We participated in the included snorkeling and catamaran boat ride at Marina beach. Although there is an El dorado resort there- you do not have access to the resort. There is a public entrance to the beach. The beach is absolutely amazing. The catamaran ride was ok. Big boat. Lots of people. Snorkeling was decent- but we have done many times before. Excellent pizza included at beach after snorkeling was done. Transportation was included- but we headed back to resort early. 23 American. Less than 15 minutes away. We did the on site horseback riding. 210 American for 2 of us. We were the only 2 that afternoon- so more or less private. Guide was very knowledgeable about Mayan culture. Learned a lot about local trees. Very interesting. The horseback riding was a 45 minute walk through the jungle. Not difficult at all. Upon check in at the resort you will be asked to visit the concierge. We were offered free horse back riding and a couples massage if we attended one of their sales pitches. Ultimately we declined. It is apparently a 3 hour sales pitch. Possibly worth it to some people. We preferred a morning at the beach. Overall this resort is quite lovely. Beautifully landscape. Good food and service. Can’t really fault it in any way.
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Dec 05, 2024
You won't need to lift a finger! Highly recommend.
I only have excellent things to say about this resort. The staff are very attentive, the facilities are very clean and well maintained, and the food and drink is great. Some people have said the rooms are tired but I think it's personal preference as I loved the room. It was huge, had everything we needed and more. The outdoor shower was a lovely experience! There was a day which was overcast weather but there is so much to do on the resort it doesn't affect your time there. I tried archery, beach games, shooting, did lots of walking around with a drink in hand, said hello to all the local wildlife like the iguanas and coatis, and had some chill time in the room jacuzzi. The stretch of white sandy beach is gorgeous and the sun loungers are comfortable for those of us who get bad backs :)