Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Not Going Back
I'll try to make this as simple as possible. The Good: 1) The food was fantastic. Service in the four restaurants was very good. 2) Beach and water were beautiful 3) If you like a smaller and more quaint resort, this place is good. 4) Servers were friendly and quick. The Bad: 1) Too much pressure to become a member. 2) They are always trying to sell you something/upsell - The Spa, Parfafitos restaurant (extra charge), the Fiesta party "table for 2 closer for an extra charge". 3) This resort caters to the members. They get the better service and rooms as they should but everything the staff says is followed by "if you are a member"... Example, want a reservation to Parfitos restaurant? As a member (or attend the seminar) you can otherwise it's $200 per couple. At one of the 4 inclusive restaurants, "would you like surf and turf?"....are you a member? If not, it's an upcharge. 4) Get ready for a last minute room change. Spoke to two other couples and they said the same thing. The day before we go an email saying the room we promised was not available but another one in a different part of the resort is available. The new room is not in a prime location like you booked i.e. beach view, first floor, etc. - THEN COMES THE BAIT AND SWITCH. "we have an upgraded room reserved for members but can be yours for $X more". This can all be tiring, discouraging to hear. Lastly, I got the stomach bug one day and lasted 24 hours. We cancelled the jet skis and Parafitos (as I could not be far from the bathroom!). Upon checkout they said we didn't cancel with 24 hours notice and charged us full pricing for both. I told them we canceled, they told us the 24 hour rule or have a doctors note and wouldn't budge or meet us half way. - great customer service
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Out of this world
I don't know which part of the hotel to rave about first so I will tell you about my food intolerances. If you suffer like me, you are likely to have big worries about going to a hotel. At El Dorado Maroma you need not worry. I was blown away by the care and attention each of the restaurants took to make sure they delivered food suitable for my needs. They were more than happy to even cook special meals not on the menu. The hotel itself was beautiful. Spotlessly clean with beautiful grounds full of interesting tropical plants. We had a huge room with plenty of towels and toiletries, hammock, cuddle chair and table and chairs on the big balcony. Our bathroom featured a jacuzzi bath, twin sinks, separate toilet cubicle and two showers, one outdoors. There were lots of activities during the day including cooking demonstrations, painting, aquafit, volleyball and salsa lessons. At night there was a variety of entertainment including a rock band, silent disco and a country band. There are a few people I would like to mention but I can honestly say that everyone is there to make sure you get the holiday of a lifetime and will go out of their way to help. Special thanks to Marco, Alex , Jerik and Oswaldo for keeping me amused and ro Itzel for our spotless room, even finding us a kettle instead of trying to make tea in the Nespresso machine in our room. Thank you to all of the waiters, one was called Angel but you are all Angels to me. This was a special holiday for us, celebrating our silver wedding and you all made it memorable.
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Yearly vacation with wife.
Pool volleyball was the best because of Kevin. It was very fun and very competitive and overall this resort is very beautiful and the service is amazing. The staff really treat everyone like family and go out of their way to help everyone with anything they need.
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Just book it !
I can't even tell you all the amazing things here. The place is perfect. The people are so lovely. Shout out to Marco, Osvaldo, Bertuba and Z! They are the best. The reggae bar, mango margaritas, incredible meals, beach, catamaran. We're going back we promised.
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A True Paradise!
My husband and I stayed here and it was more wonderful than we could ever have imagined! The rooms were comfortable and spacious, the pools were pleasant, and the beach was utterly paradise. We couldn’t have wished for a better experience for our anniversary. The service staff were so kind and fun to talk to and truly made our stay even more enjoyable. Shout out to Jerik, Osvaldo, Marco, Alex, Djcris, and Kevin for being so amazing, kind, and fun to be around! The staff were so attentive, made amazing drinks, and organized such fun activities, including beach volleyball, dance classes, and cooking classes! I would 100% recommend to anyone looking for a relaxing, enjoyable, and positive experience at a beautiful location.