Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17619 reviews
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Nov 25, 2024Average at best
Only if you are a Lomas member would you highly rate this resort.The 25 year old hotel,pools and facilities are showing their age.Our room 4318 was extremely dated had cracked sanitary ware,mould in the shower area and the whirlpool bath wasn’t fit for purpose.Faults reported but only the mould was treated.The maid service was missed twice. If you wish to read a true review ignore the American members reviews as it’s not in their interest to criticise the resort due to their investment. Hard sell on membership reminiscent of Tenerife timeshare in the 1980s. The only plus point was the staff. On checkout a trip and a restaurant visit had been charged to my room, totalling £500.00.It took me over an hour to prove I hadn’t been and incurred these chargeable items. Overall I wouldn’t recommend this resort until it has been refurbished.There are better value hotels out there there as this one is quite expensive.
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Nov 25, 2024Another Great Vacaton at El Dorado!
This was our 5th time at El Dorado and it was as wonderful as always! We went with another couple who had never been there before and they absolultely loved it! They said the grounds were so beautiful and the food was amazing. They can't wait to go back! We are members and did notice a few things that had changed since the split from Karisma, but nothing major. Just a few room amentities seemed to be missing during this trip. We were a bit annoyed though, because we begged tooth and nail to get the couple we came with into the members only dinner and had to sit through a presentation in order to accomplish this, when we found out that a group of 12 with only one of them members was able to get their whole group invited with no problem. So this was annoying to us. I understand this is only for members, but then don't give one member preferential treatment over another member. Other than that, there were no issues. One thing I noticed this time and not in the past was the cold Eucalyptus scented towels at the Fitness Center. What a great way to end a hard work out! I hope that this extra perk continues! The food and entertainment was exceptional, as always! Our favorite restaruants are Kampai and the Casitas Italian restaruant. We went to the Belini bar several times during our stay and it is just amazing! Our friends got a day pass to the water park at Nickelodeon and they had a great time! Of course, the staff is what really makes this resort so special. We never encountered one employee who didn't have a smile on their face! I'd like to mention a few who really stood out to us during our trip this time. Angeles was our butler and she did such a great job! It was only her for 4 of the 5 days we were there and she still managed to go above and beyond to get us anything we needed, as well as our friends. She saw that we had rafts in our rooms and immediately came to find us to see if we needed them blown up! Little things like that really make the trip so much more special. Even though we did not have Elizabeth as our butler this time, she saw us by the pool and made a point of coming up to us to say hello! Now, that is exceptional service! Also the coincerges who serviced building 54 (one was Angie and I'm sorry, I can't remember the other girl's name) on the Royale side were so very helpful. They were able to help us out with any questions we had. Jovany at the Spot Pool Bar was also amazing! Always served great drinks with a smile! Luis and Adolf in the sales office were very knowedgeable and helped us understand how things have changed. We felt much better after having talked to them. These are only a few of the staff that stood out, but as I said earlier, they are all wonderful employees! This resort is so lucky to have them. As always, we had a wonderful time and we are hoping to be able to come back in July with our daughters and their boyfriends for another amzaing vacation!
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Nov 19, 2024
We will be back for sure
The resort was beautiful! More palm trees than I’ve ever seen at any resort. Very large and spread out so you had so many places to walk and explore. If you don’t want to walk, there are golf carts every few minutes to take you wherever you want to go. Multiple restaurant and bar choices. The food was excellent at dinner. Fuentes dinner show is a must-do! Mariano at Cocotal was our absolute favorite waiter! He remembered us from day 1 and we specifically asked for him every morning for breakfast. We had a few issues with our room and had a hard time getting response by calling “0” as instructed. Once we talked to our concierge, everything was taken care of immediately. Minor negatives in an overall incredible experience. We will be back!
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Nov 17, 2024
Eh
Pros: beautiful grounds, friendly staff, plenty of pools including a natural salt water one, no wristbands, no towel cards, an app to make reservations & converse with the concierge, nice breakfast buffet Cons: rooms feel dated/rundown and are quite dark, ongoing noisy remodeling, including the building we were plsced in (#12), slippery walkways/stairs, no lunch or dinner buffet, the pizza place had an expansive lunch menu but only pizza available for dinner (?). Some restaurants at Generations couldn't be booked until 8:30pm further limiting dinner options, tiny portions, lots of walking shuttles were not frequent, they do water aerobics in the main pool right in front of the swim up bar every day at noon (should be moved to a different pool or even down to the other less busy end of main pool) constant calls & notes to come to timeshare presentations- they even tried requiring a pre-checkout the night before departure & accosted you at final checkout, no lazy river as was listed on some sites/reviews and definitely no swimmable beach. Calls to bellman & front desk went unanswered requiring people to drag suitcases up the stairs to the lobby (no elevator) Bottom line: not the worst but certainly not worthy of a return. Overpriced, based on the numerous other resorts visited
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Nov 14, 2024
Still love going here!
Although we stay next door at Generations, we go to El Dorado Royale every day for our morning walk, along with some breakfasts and dinners. We also love dancing at Guacamayas when there is good music. We still miss having Cygnus band play 5 nights a week as they did in past years, but at least they are now there 2 nights a week. We also enjoyed having the Tribute band back, but would like to have them more than once a week. Black Cow has improved but they don’t always play music for dancing; their best set was when they played jazz at Gaviotas one night. We loved eating at D’Italia Casitas with Chef Jose cooking delicious food, Miguel and Jairo serving us, and Nicolas seating us. We also love having Fabiola and Ricardo, sommeliers extraordinaire, serving us wine. Fuentes never disappoints us with Chef Eduardo and Sommelier Fabiola and Noriberto serving us. At Kampai we ate fabulous Thai food prepared by Chef Montree. Our favorite waiter at Kampai was Javier who served us our lunch and breakfast then at Santa Fe. Although we loved the food at D’Italia Villas and had wonderful service by Aracely the manager and Jose our server, the restaurant was freezing cold. The temperature of the restaurant kept us from returning. At Cocotal we loved seeing Luz again as the hostess along with Angel who used to be at Chefs Market at Generations.