El Dorado Seaside Suites, a Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6291 reviews

• 

  A fantastic and loving resort

  Eldorado has been an experience I will always remember! Between the food being AMAZING, and they always have some sort of activity going! From pool games to beach volleyball! With all the workers treating you like family, it’s the best time ever. I would recommend this place to anybody. Will be coming back for sure.

  Jan 21, 2025
• 

  Very fun relaxing and a good getaway

  The workers mariah Luis Fernanda did amazing and made sure everyone was having a great time and a good experience with all the activities just all around a veryyyy great time in Mexico the food was amazing the people are always fun to be around

  Jan 21, 2025
• 

  Better options

  I would describe the hotel as spring break gone wild. The rooms are great, but there is a pool party every day and the noise is deafening. No chance of sitting on your balcony and reading a book or taking a nap. The restaurants are a joke. If you go at six, they tell you there is an hour and a half wait for a table, even though the restaurant is half empty. The food is mediocre at best. The only good meal we had was at the gourmet pub (excellent fish and chips). The buffet was subpar. The high end Asian restaurant was a huge disappointment. The hotel staff were great but, the food options and noise level from the pool were big negatives for me.

  Jan 18, 2025
• 

  Wonderful all inclusive.

  Very happy my wife convinced me to give Eldorado another shot post covid. TUI BLUE has raised the bar at the restaurants for sure. Vegan and Mexican in particular. Sooo much better than prior management. Staff is fantastic. Beautifully groomed beach. (Definitely more of a beach destination than pools) You would be very hard pressed to find better snorkeling from shore anywhere in Quintana Roo. I like exploring new locations, but this one will deserve a three-peat.

  Jan 12, 2025
• 

  Read my review then make your own decision.

  First the positives, the staff are lovely and always happy . Bring a drinking flask this keeps your drinks colder at the beach, I got mine from matlan . My best advice if you are going to this hotel is to bring plenty of dollars for tips, Tesco do something called a tip pack , the more you tip the staff the better you get treated and looked after. Bribery will get you whatever you want for dollars. The restaurants, their are only 2 restaurants that you can book , Italian and Japanese the other restaurants are first come basis, you can never get in because the Americans have priority and are allowed to book any of them when they arrive, you will notice they get treated better than the English . Restaurant manager is called Lewis , we complained to Lewis and he did book all our reservations for us so we was very lucky. Hotel is taken over by load Americas and Canadas playing load music on the beach, drinking getting drunk, shouting to each other , it is not quite, the hotel is not a quiet resort always something going on . If you go over to the American side in the day time they have pool parties and foam party’s all day . The drinks are premium branded alcohol. Food for breakfast is omelette, any type of eggs , toast , pancakes with syrup, fruit , bacon , sausage , hash browns and a load of stuff that looks like slop , cheese , pasties, cereal. Food for lunch,burgers, hotdogs , chips, pizza , chips, fish and chips, chicken and beef fiesta's inside the buffet they do pasta, salmon and fish, soup, cheese, salad. The night time restaurant, the Mexico restaurant is really bad and the Mexico night they do on the beach is even worse, the show is good with the dancing but the food is really bad and if you want to sit down you have to pay for a table.£100 dollars. All the food is not good, not anything you would expect for a 5star or the price it costs to come here, I’m not writing this review to put people off this was our 3rd time and it has changed ownership and things have gone downhill and I think people should know what to expect. Their are 3 complexes in one and you can use the American side has much has they use the English side, their is also a nudest part called hidden beach, you can pay if you want to go in ,the Americans come over to the English side has their is more to do over the side and more restaurants and bars . Buggies take you to the American side and to the Japanese and Italian restaurants from outside of reception. Make sure you were flip flops when you go in to the toilets has the floors are always wet and dirty. Bring tables has you will get a poorly tummy. Use the hand sanitizer has some people don’t wash their hands. Bring jungle spray or you will get bit. Their are men on the beach selling hats , glasses, cigarettes and drugs. Some rooms are really noisy has the carts go past all hours of the night, and if you are near the bars they are open until 1pm then people leaving drunk and shouting. Tip the maid and you get new fluffy towels or they leave you ones that look like rags. The fish in the sea are harmless and the raccoons are harmless. The birds are fun to watch trying to catch the fish in the sea and are harmless. The holiday has been ok but we wouldn’t come back .

  Jan 11, 2025