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Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3339 reviews
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Dec 14, 2024Great stay. We will be returning next year,
It was a wonderful experience all around. Service was prompt, all employes were very helpful and courteous. The hotel is well maintained, very clean. Valet parking the best I have seen. The extras they offered are all as advertised. Great stay.
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Nov 28, 2024If disappointment was a hotel, this would be it.
My family of 4 (3 adults 1 child) arrive to check in, only to find they didn't have the room we booked. They had no issue getting us into a room the next size down (a king suite), but it wouldn't work for our party because it only had 1 bed and a couch. We promptly told the manager, but he wasn't able to accommodate. He did offer to cancel our room without penalty if we could find accommodations elsewhere. With it being Thanksgiving we weren't able to, though. We ended up requesting an additional single, lowest rate room for my 19 year old which the manager, Jose said they had, however they didn't. We were charged for another king suite. We only received 2 wristbands for breakfast, for the 4 of us. The beds are rock hard, the bathrooms are under construction which wasn't mentioned at booking. Ours didn't have any shampoo on the wall. Of the 2 sets on elevators in hotel, only 1 worked. The beach is a short walk away, but I have no idea where the chairs and umbrellas are that are shown in the hotel pictures, we didn't see them, but the worst part about this hotel is the noise. The constant coming and going off airplanes is all you hear all. night. long. The casino is small and what I expected. No craps tables and very few popular slot machines. I don't recommend this hotel.
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Nov 11, 2024November in PR
Every room had all the conveniences needed to make your stay comfortable. The lobby area was extremely cold all the time. Even the rooms were very cold. The breakfast could have been different. There were eggs omelets or eggs and sausage with fruit every day. A change-up is good.
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Oct 31, 2024
Renovation project in progress.
Staff have all been friendly and helpful. Hotel is in major renovations so lots of construction noise each day. The AC is running on super cold, bring warm clothing for the lobby and casino areas. It would have been nice to know this in advance.
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Sep 25, 2024Worst place to stay in San Juan
I checked in on Sunday September 22,2024 upon arrival front desk agent Melvin who checked me in was very cold and extremely rude, no smile, no welcome to the hotel. He was more concerned with making a sale of how many more people I was traveling with and his upgrade sale. I was given a room and the whole carpet wet and smelled like mold. The only good service was the housekeeping cleaning I was grateful. Please do not eat breakfast the pancakes are hard and horrible. Upon checking out on Wednesday September 25 ,2024 worst front desk agent BLANCA I encountered in my life. I asked her why I was getting charged more than I was told she explained and I understood she began to raise her voice saying that you people come all the time with 4 people what to be charged for 2 people I left hotel feeling heartbroken the way I was treated. Please do not stay at this property. The manager OCar has no control of the front desk agent . He needs to train team better customer service. All concerned about his upsells and not the customer’s stay.