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1705 reviews
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Dec 30, 2024Very nice hotel, luxurious but starting showing signs of wear and tear.
Felt more tired than a year ago, however still an excellent hotel. We had a signature (Atelier) suite both last December and this year; room is spacious and well-appointed, however this time I noticed carpets were not as clean and amenities were downgraded from Acqua di Parma to a hotel-owned brand. Also, furniture starts to show signs of wear and tear. Another sign of decline was check-in: while staff was courteous, my room was not ready until 6pm. I was offered a normal room while my room was being cleaned, which I appreciated. Fitness center remains top notch, and breakfast was extensive in range and delicious in taste. Also, it would be great to be able to add a rollaway bed or a sofa bed to a suite - as this is truly family unfriendly. Overall still a good hotel.
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Dec 28, 2024Very good for foreigners connecting at Centrale.
We only stayed here one short night, but I came away extremely impressed. The staff are amazing and patiently explained the details of our stay and the specials available to us. If anything, just stay here to eat breakfast here in the morning. The spread they offer to guests is one of the finest I have ever seen--my daughter adored all of the options to eat and drink. And the late night options are good too--we ordered and enjoyed a very good pizza at midnight. Highly recommend a stay here.
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Dec 24, 2024
Excellent!
My husband has a titanium membership with Marriot, so we get the opportunity to visit many hotels in different countries. This is an Excellent hotel, premium location, very well staffed with good quantity of employees and being able to attend our requests in a very efficient manner! The special thanks goes to Zhang and Manuel from the breakfast area, and to Sameera (bellboy). In general all team members were kind and helpful. Grazie, Excelsior GALLIA Hotel Milano!!
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Dec 09, 2024
A Stone's Throw from Milano Centrale
I booked the Excelsior Hotel Gallia as part of the AmEx Fine Hotels and Resorts programs, and I felt as though it was a great value. Most of my time in Milan was spent at the Park Hyatt, but I stayed at the Excelsior for one night because it was extremely convenient to the train station. I flew into MXP from another EU country, took the high speed train to Milano Centrale, and walked just a few steps across the street to the Excelsior. Later that evening, I took a high speed train to Verona for a few hours to enjoy the Verona Christmas Market, so the location could not have been more perfect for me. All of the staff I encountered were extremely helpful and accommodating. The room I was upgraded to was huge, which surprised me for a big European city hotel. The room was extremely well-appointed with a big comfortable bed. I was even pleasantly surprised with turndown service when I returned from my quick trip to Verona. I would absolutely stay here again if I needed convenient access to Milano Centrale.
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Dec 05, 2024
Paranormal / Haunted Experience with Outstanding Breakfast + European Service
I rarely write reviews but had to do so given the experiences I faced during the hotel stay. As a Marriot Ambassador past 3+ years in a row (with over 430 nights stayed), I have never experienced anything paranormal. But this hotel stay was a different story. I stayed at one of the rooms on one of the 6th floor. Nothing out of the ordinary until it hit around early morning, where the room lights turned on intermittently by itself (at random) and in the dark you could hear footsteps / shuffles around the bed. I'm a fairly scientific person but after a few hours early 6:30am in the morning, I decided to ask for a room change due to the above experience. When asked, the front desk reaction seemed like this has happened before and quickly gave me a room change to a different floor. I never had an issue from then onwards. Thank you to the service team for making the transition as seamless as possible. But regardless, I debated posting this review as this seems like this has been swept under the rug and I would recommend everyone to double check their room floor and also room type when making the hotel reservation! Service wise, I think from a European standard, the service is absolutely outstanding and breakfast is filling with high quality ingredients. Would recommend coming back again given the room is not haunted. For hotel team / owner of this property reading this, I would recommend hiring an extortionist or a priest to resolve this issue on the 6th floor!