Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1819 reviews
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Apr 03, 2025Not luxury
Not a luxury hotel. Very old and outdated. Lower your expectations. If this was described and priced as a 2-3 star hotel, it would be fine. Not worth the money. Adults only areas overrun with children. Not a great location if you want bar and restaurant options
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Apr 02, 2025Very disappointing for a Fairmont
Beautiful Grand Hotel! Loved the beautiful bar, live music and casino! So Fun! The rooms were nice enough but nothing special. Where this hotel is lacking is their food and service. Our first day we went to the restaurant by the pool. No one came to serve us for 15 mins. It then took another 15 mins to get our drinks. The food was not good, we were disappointed. The breakfast buffet is also very disappointing. One chef at the egg station with a huge line up. This is a big hotel with many guests, and more than one chef is necessary. The food in this restaurant was below average. Nice pools, nice grounds but we will not be back.
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Mar 30, 2025
Faded glory
For $800 I was given the worst room in the place. I overlooked condensers on the roof. While the lobby is nice and old world charm, the hallways are in need of renovation, new carpet, new wallpaper, and painting, with the sides of the doors and the elevator banks chipped and scratched. Inside looks like a bad Holiday Inn.
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Mar 28, 2025Fairmont in Isla Verde - Quick Stop
While we did not sleep here, my friend I stopped in to the Fairmont for the Casino and Dinner. The hotel lobby was clean, staff was friendly. Restaurant we ate at on site was the Banyan Tree Grill, I had the Fish Tacos which were great. Lots of stray kitties outside which were cute and gave a chill vibe. No dress code at this restaurant.
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Mar 24, 2025
Hit or Miss - not worth the price
The People: As my title says, hit or miss. There were some standouts, like Natalia at the Concierge Desk, Wilson the bartender at Caña, Jennifer in Housekeeping, and all the servers/towel staff around the pool. But many others, including Front Desk staff and lobby bartenders, are very obviously harried, barely make eye contact, and do not want to be bothered with your request. There is a training issue here, and I expect better from a Fairmont. The Food: It's expensive as you would expect. Good but not amazing. Breakfast buffet is varied and everything is fresh (omelet station included). They obviously have staffing issues as we were told by the hostess at Caña one night that they were "not taking walk-ins" when the restaurant was half empty. DO eat at Il Sole, the Italian restaurant in the hallway with the shops. Food and service there were fantastic. The Facility: The property itself is beautiful. The lobby, gardens and pool area are all very well mantained. The pools near the beach tend to be more crowded and lively, with "club" music playing. We opted for the "back" pool which has a quieter vibe, and slower, softer music. Despite the hotel being pretty full, we never had trouble finding chairs. However there is definitely a shortage of umbrellas so if you want shade you may be out of luck. The beach is wide and there are plenty of chairs AND umbrellas. But there's also sargassum which not only looks gross but smells bad as well. In addition, there are signs in the rooms that warn of biting insects in the sand, and the hotel provides insect repellent spray at the towel hut. These things are not the hotel's fault, but they are the reasons we stuck to the pool. The Room: We booked a Banyan Bungalow room because the price including breakfast was lower than most other room types that didn't include breakfast. There are 13 of these rooms that are tucked away behind the pool. We chose this room because of proximity to the pool, and also because each room has its own (somewhat) private patio with view of the lovely garden. This seemed more attractive than being on the 3rd floor of the tower overlooking a parking lot or a bunch of air conditioning units. The furnishings seem new, bed is comfortable, sheets and towels top quality. There are robes and slippers in the closet, as well as a Nespresso machine. No minibar, but there is a fridge if you want to keep anything in the room. Now for the bathroom... The photos on the hotel website are lovely, but misleading. In our bathroom, the tiles were dirty and could use a good scrub, and the faucet (which I could never figure out how to work) was falling off the wall. (See my pics.) Wow. The Gym: Very well-equipped. Bikes, treadmills, ellipticals, weight machines, free weights, TRX and kettlebells on the roof! But... several times we went there were no towels. The entire time we were there, there were no disinfectant wipes in the dispenser on the second floor so NO ONE was wiping down a machine after using. And while we used the gym at least 5 times while we were there, only once was there an attendant at the desk (busy on his phone, never even looked up). The Locker Room: Check-out time is 11am but if you have a flight later in the day, front desk staff will tell you that you can stay and enjoy the beach/pool, and use the showers in the locker room (located next to the tennis/basketball court) before your flight. Don't. This locker room is DISGUSTING. The showers don't drain, so you'll be standing ankle deep in water with other people's hair. The shower curtains have mold growing halfway up. It was awful. TL:DR $4000 for a 4-night stay. Not worth it. Not Fairmont quality. Spend your money elsewhere.