Experience the timeless enchantment of the island of Puerto Rico at the luxurious Fairmont El San Juan Hotel. Relax in a tropical setting amid lush landscaped grounds, cool ocean breezes, and old-world ambiance. Located on 15 landscaped acres, Fairmont El San Juan Hotel is nestled along a beautiful stretch of white-sand beach with 388 air-conditioned magnificent rooms.
Fairmont El San Juan Hotel is bordered by two miles of white-sand shores. Considered by many to be the most beautiful beach in Puerto Rico, Isla Verde Beach is ideal for seaside strolls, ocean dips, or simply hours of drowsy-eyed sunbathing. Stake out your spot with complimentary beach towels and chairs, or rent a spacious private cabana. If relaxation poolside is more your taste, enjoy the expansive pool complex, complete with four crystalline pools and exciting water sports. Discover the most enchanting ways to enjoy the water.
If you want total rejuvenation, treat yourself to a spa day. The elegant Well & Being Spa is a peaceful oasis that calms the mind and refreshes the body. Soothe away stress and achieve inner and outer peace within this full-service spa. Feel invigorated by massages, facials, and body treatments.
Travel the globe through the international cuisine available at the resort. Thirteen bars & signature restaurants present a delicious array of culinary delights - from authentic Puerto Rican flavors at Caña, innovative Crudo Sushi & Asian Plates at The Lobby, coastal cuisine at El San Juan Beach Club, worldly comfort food at Banyan Tree Grill, prime cuts of meat at Meat Market, fine dining at Riva, and much more. After a delicious meal, relax with handcrafted cocktails and live music in one of the exclusive bars, including the iconic Chico Cabaret or Brava nightclub.
Location
Puerto Rico - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1776 reviews
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Jan 22, 2025Mold and Dirty
My mistake was not heeding the other warnings about this property. MOLD, MOLD, and more MOLD. My shower and room were full of mold. The hallway leading to my room looked like the walls had been repainted at least ten times, the wood frames were damaged , the carpet was old and dirty, And The Elevator… SHAME SHAME on the Fairmont corporate office for allowing this filthy and dirty property to be a part of its portfolio! It’s to the employees fault but the corporate office for having little regard for this property! Casino- do not offer me coins when I turn in my voucher if I’m not allowed to use them in the machine or you will not accept them when they total one dollar. Also, the voucher machines stayed broken throughout the three days that I was there. Hotel taxi - $45 charged to and from the hotel is ridiculous when the trip is less than 10 minutes. I gave a rating of two because the food was OK and the staff/employees were nice and friendly. The best thing going for that hotel is the pizza place.. awesome service and awesome food.
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Jan 21, 2025Ripoff Cabana
Grand Cabana Rental. Staying at the resort for the couple couples and paying about $2,500 for the rooms and going to eat a nice meal at the steakhouse for around 1,000 plus. So I'm already on the hook for probably 3,500. Rented the Cabana for $299but the minimum that you need to spend which is not mentioned unless you read the fine print is $1,200 for the day. This is on top of your rental fee and your rooms for the day so you're in it for about six grand probably. I I was very generous with my tipping but was came to the bill. They mentioned at 4 pm that I had another $600 or $700 to spend before I get to my minimum 1200. Go figure. I don't mind spending the money but don't try to hide the fees and disclose them right up front to all your customers before they do their rental.. This is not very kosher and does nothing to promote your customer service. In front of us there were a bunch of young kids that were right in front of the band famous and they were not paying or drinking anywhere near the amount that we were so they were gifted access but at a much lower rate. The hotel is in the business of making money but legally they are in a bit of a bind. When I mention this somehow the minimum 1200 seemed to disappear.
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Jan 21, 2025Home away from home
Have been coming to same place for over 40 years . We have experienced many changes through hurricanes … what I can say is that the service by the poolside and beach is exceptional . The staff is kind and hospitable. The weather is guaranteed to be hot and sunny . The entire staff is attentive to our needs and comfort from towels , pool floats , board games … The music 🎶 is chill yet lively . The drinks are a good portion and super yummy .Can’t leave out the ice pops that come around being handed out . If you are here around the weekend there is music and dancing in the lobby which we enjoy very much annually .
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Jan 18, 2025
Needs a renovation and terrible pool experience.
I have never stayed at a Fairmont that needed a paint job. Rooms are shabby and the pool experience is terrible. If you want a Vegas pool party it might be your thing. Restaurants are ok. Overall would not recommend unless you are in college and are going on spring break.
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Jan 18, 2025A relaxing week by the pool in the sunshine!
We come to Puerto Rico almost every year for the last 20 years, usually in January, but this was our first time to the El. We've always wanted to stay here, but after seeing negative reviews, we were a bit concerned. Our first night was terrible because of noise from the room next door. Horrible, drunken women partying in the room next to us, with an adjoining door. We finally called security after asking them to keep it down, and that took care of it, until they came back even more drunk and obnoxious later that night. Needless to say, we didn't get a good night's sleep, and seriously considered leaving if things didn't change. I was afraid what i had read online might be true. Luckily these guests from hell checked out the next morning, and when we mentioned our ordeal to Frances at the front desk, she gave us a few comps to make up for it. From there on out, our stay was absolutely wonderful and everything we wanted it to be. We loved the multiple pools (don't miss the girl serving refreshing, free ice pops at midday!) and the beach, although there was some seaweed and the ocean was rough. The hotel doesn't control that, of course. The gym here is terrific and I got good workouts in daily. We had a great dinner at Caña, and our waiter made terrific recommendations that pleased us tremendously. We enjoyed breakfast there one morning, too. I had the buffet and my spouse ordered off the menu: you can't make a bad choice. The fresh juices and homemade jams are amazing: look for the pineapple one! If you don't want to eat on the premises every night (we didn't), grab a sandwich, salad, or soup across the street at Sobao. That place is nice; we went twice! Or grab an Uber to Panaderia España (if you know, you go!) Most days for breakfast though, we opted to use all the Starbucks gift cards we got for Christmas at the Starbucks in the hotel. That was such a bonus having that there. We were also very happy with the food and drinks served at the pools. Portions were large, so we often split something and felt satisfied. We found the staff friendly and caring. Everyone seemed very focused on making guests happy and their property shine. We also enjoyed meeting some of our fellow guests, who we enjoyed talking to. Yes, there are some small maintenance issues, but it's Puerto Rico and they've had a tough go. Give them a little break, relax, and enjoy the beautiful weather and surroundings! All we wanted was a relaxing couples week by the pool and ocean, and we got that and more. We would return.