Fairmont El San Juan Hotel - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1787 reviews

• 

  Loved it

  Great hotel. Awesome service and loved the pool or beach option. I used the spa as well and it was great, lots to do on the grounds. Plenty of food options a 5 star experience. We stayed in the bungalows and really enjoyed the experience. Would go again.

  Jan 25, 2025
• 

  Old World Charm

  My husband and I have been to many sun soaked beaches around the world. Our experience at the Fairmont San Juan Hotel is one of the top. From the time you enter the hotel you feel transported to a place that feels like you are stepping onto an 18th century old ship. You are greeted in the lobby by an exceptional chandelier that is the third largest crystal chandelier in the world. The dark cherry wood walls are warm with a history of classic accommodations from yesteryear. The staff is eggar to assist in your every need. Our room was spacious and our house keeping was quick to learn our habits and we returned from breakfast each day to a clean room with fresh towels and linens. Our buffet breakfast had many options and the locally sourced coffee was hot and our mugs were kept full. The beach attendants were very accommodating and tended to every request. The guests at the resort were from all ages and there were children’s areas and adult only areas. Locals would come along the beach selling coconut drinks and picture opportunities with parrots. There is a lovely 300 year old tree on the property that lends to the history of this oasis. Could not ask for a better experience. If you are looking for a modern stale hotel this is not your place but if you enjoy old world charm you have found it.

  Jan 25, 2025
• 

  Amazing!

  Absolutely fabulous hotel! Upscale yet laid back with a great overall vibe. The lobby is simply stunning and a great place to spend the evening listening to live music and people watching. We had coffee and pastries every morning at El Bistro, and had dinner at Il Sole, both were excellent. The hotel is within walking distance of lots of great restaurants including Sabao and Metropol, which were both very good. The highlight of our trip though was the swim up pool bar, Luis took phenomenal care of us and made us feel like we were at home. He and the other guys at the pool bar are simply amazing at what they do and do everything possibly to make sure everyone has a great time. I cannot recommend the Fairmont El San Juan enough, we will definitely be back soon.

  Jan 24, 2025
• 

  Mold and Dirty

  My mistake was not heeding the other warnings about this property. MOLD, MOLD, and more MOLD. My shower and room were full of mold. The hallway leading to my room looked like the walls had been repainted at least ten times, the wood frames were damaged , the carpet was old and dirty, And The Elevator… SHAME SHAME on the Fairmont corporate office for allowing this filthy and dirty property to be a part of its portfolio! It’s to the employees fault but the corporate office for having little regard for this property! Casino- do not offer me coins when I turn in my voucher if I’m not allowed to use them in the machine or you will not accept them when they total one dollar. Also, the voucher machines stayed broken throughout the three days that I was there. Hotel taxi - $45 charged to and from the hotel is ridiculous when the trip is less than 10 minutes. I gave a rating of two because the food was OK and the staff/employees were nice and friendly. The best thing going for that hotel is the pizza place.. awesome service and awesome food.

  Jan 22, 2025
• 

  Ripoff Cabana

  Grand Cabana Rental. Staying at the resort for the couple couples and paying about $2,500 for the rooms and going to eat a nice meal at the steakhouse for around 1,000 plus. So I'm already on the hook for probably 3,500. Rented the Cabana for $299but the minimum that you need to spend which is not mentioned unless you read the fine print is $1,200 for the day. This is on top of your rental fee and your rooms for the day so you're in it for about six grand probably. I I was very generous with my tipping but was came to the bill. They mentioned at 4 pm that I had another $600 or $700 to spend before I get to my minimum 1200. Go figure. I don't mind spending the money but don't try to hide the fees and disclose them right up front to all your customers before they do their rental.. This is not very kosher and does nothing to promote your customer service. In front of us there were a bunch of young kids that were right in front of the band famous and they were not paying or drinking anywhere near the amount that we were so they were gifted access but at a much lower rate. The hotel is in the business of making money but legally they are in a bit of a bind. When I mention this somehow the minimum 1200 seemed to disappear.

  Jan 21, 2025