Step into an atmosphere of casual elegance and personalized service during visits to this inviting Family friendly beachfront retreat. Nestled in the heart of the Hotel Zone, guests enjoy contemporary Colonial-style décor complimented by a full-service spa, upscale restaurants, an exciting kid’s club and a bi-level sun-deck with three Jacuzzis and a massive swimming pool.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1989
Last Renovation: 2018
Accessible rooms: 1
Floors: 8
Total rooms: 507

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The state of Quintana Roo will be charging a sanitation tax of $4.20 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16579 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience

    Very good family friendly resort and food is pretty good for it being all inclusive. Customer service is on point. Eladio and Arturo from the buffet were great and helped me make reservations for the restaurants. Elmar and Juan Jose “JJ” were great outside by the pool and very attending.

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Paola is the best crepe maker!

    Paola was the best. She was super helpful and had a blast watching her make us crepes.she was helpful in making a fun experience. We learned a lot on how to have fun in making crepes. We came back every night to see Paula. She was always happy and made the experience the best!

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Paola from crepa

    Paola at ‘crepas’ the crepe stand made our holiday 10x better. The experience at the resort was already amazing but Paola added personal charm that elevated it to something we will look back on fondly and with nostalgia for the rest of our lives. Also Henry at front desk was very helpful and kind.

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Can't wait to come back

    I like the open bar and the access to the beach and pool were relaxing, the open food was also a great addition, My only complaint and this is a personal thing that for me I would've liked to stay longer at the pool after 8 pm and I understand that's a hotel rule but it was awesome nevertheless

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Be very careful

    First, the food was great and the service was great. The facility is perfect (not too big, not too small). The entertainment was also good. The bad part is the SAFETY of the guests. What I mean is, the tile floor in the room and the hallway is dangerous because it's so humid there that the floors are always wet and slippery. They never dry...yes even in the rooms. You have to be really careful especially if you're elderly. One fall is all you need to ruin your vacation or potentially your life. It's obvious they can prevent all that because they use different tiles in the lobby and restaurant and they seem to dry and not be slippery. Again, everything was good/great but the floors. So it's up to you to support this facility but it only takes one fall...

    Dec 18, 2024