Step into an atmosphere of casual elegance and personalized service during visits to this inviting Family friendly beachfront retreat. Nestled in the heart of the Hotel Zone, guests enjoy contemporary Colonial-style décor complimented by a full-service spa, upscale restaurants, an exciting kid’s club and a bi-level sun-deck with three Jacuzzis and a massive swimming pool.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1989
Last Renovation: 2018
Accessible rooms: 1
Floors: 8
Total rooms: 507

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The state of Quintana Roo will be charging a sanitation tax of $4.20 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16579 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Week at the Condesa

    The service was awesome, breakfast and lunch were fantastic each day. Eladio treats everyone like family and made sure our needs were put first every day. I forget her name, but the server at the lobby bar always kept our drinks full and was very kind. The games they play daily by the pool are so much fun and make for a good laugh. The steak house was by far the best restaurant here but all of the restaurants had their bright spots. Only downfall is all the kids screaming but when you’re at a family resort, you kind of expect that. I’d highly recommend staying here!

    Dec 23, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Overall very good experience

    Family friendly, great service, nice rooms, nice beach and pools. Some food was only ok, but others was excellent. Hard to get a reservation to restaurants, so if you can’t just go to the restaurant you want and try to get in. The Argentinian and the Mexican restaurant are the best in my opinion

    Dec 23, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Friendly and welcoming stay

    Incredibly friendly staff with excellent room service.We really appreciate Marlen and Meliisa for taking care of my kids in the kids club. He really enjoyed a lot. There were so many activities for kids. The whole team was so helpful and entertaining.

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience

    Very good family friendly resort and food is pretty good for it being all inclusive. Customer service is on point. Eladio and Arturo from the buffet were great and helped me make reservations for the restaurants. Elmar and Juan Jose “JJ” were great outside by the pool and very attending.

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Paola is the best crepe maker!

    Paola was the best. She was super helpful and had a blast watching her make us crepes.she was helpful in making a fun experience. We learned a lot on how to have fun in making crepes. We came back every night to see Paula. She was always happy and made the experience the best!

    Dec 20, 2024