Resort Details

OnSite Dining
  • Aqua bar I

    Take a break from beach bumming and cool off with a short swim to the Aqua bar, which features beverages from white rum, vodka, whisky to coconut milk or to the most refreshing frozen margaritas, daiquiri’s and ice cold beers. Drink up while dipping your toes into the pool and the non-teetotalers of the world will seriously enjoy this waterlogged bar where falling off the bar stool is actually COOL! All of these in an Adults Only environment.

  • Aqua bar II

    At some point during your Caribbean getaway, after sailing the high seas, frolicking on the beach and scuba diving alongside turtles, chances are you'll want to plop down with your kids at the bar for cool refreshments. Join us and belly up to the hula hula bar where frozen drinks, juicy tropical cocktails and frosty virgin margarita’s are awaiting you. The AQUA BAR has underwater bar stools which will turn out to be a favorite place to the youngsters among you.

  • Bistro

    Exclusively for Excellence Club members and adults from Finest Club. Bistro is open from early morning until late night with a wide array of wholesome breakfast, lunch and dinner menus. Relax in air-conditioned comfort or enjoy al fresco dining with garden views.

    Please note: for dinner service the Finest Playa Mujeres requires a casual elegance dress code for this restaurant.

  • Brass Steakhouse
    Fire up your senses with a fine dining experience for the true steak lover at Brass. An a la carte menu of prime cut steaks is only the beginning of an exceptional meal complemented by hearty salads, signature homemade pastas and an extensive international wine list.
  • Central Plaza

    A wide variety of coffee, tea, beers, craft cocktails and mixed drinks are served from early morning till late at night. The Central Plaza, located at the heart of the hotel, feels like being in your neighborhood joint after all.

  • Cigar Lounge

    A good cigar is like tasting a good wine: you smell it, you taste it, you look at it, you feel it – you can even hear it. It satisfies all the senses! We invite you to relax in our spacious open-air smoking lounge where seasoned and beginner cigar smokers alike can grow in their taste for cigars along with the perfect drink. Grabbing a shot in this Adults Only area is the perfect way to end your night on a high note.

  • Duke's Lobster & Seafood

    American and Mexican culinary traditions meet at Duke's Lobster & Seafood, an outdoor terrace restaurant with ocean views that just won’t quit. Enjoy a la carte---and al fresco--breakfast or lunch with midday specialties like ceviches, rice dishes and salads. At dinner time, the shellfish are the king and the lobster occupies the center of the stage. Be prepared to eat according to your taste.

    Please note: for dinner service the Finest Playa Mujeres requires a casual elegance dress code for this restaurant.

  • El Teatro Spirits & More

    El Teatro Spirits & More is the place to meet and mingle with friends before or after our amazing shows. The perfect gin and tonic or the cuba libre does not exist, but the G&Ts at this bar certainly do come close. And whether you’re a gin drinker-shaken not stirred, or looking for something sweet and maybe sassy, we serve it all! Enjoy a great international drink list as well as a great line up of other spirits and authentic mojitos.

  • Excellence Club Lounge

    Offers an Adults Only All Exclusive experience where day merges into night and guests can enjoy luxurious indulgences form “finely made” coffee, tea, premium cocktails, to sparkling golden champagne, all served up in an elegant yet relaxed ambiance.

  • Excellence Club Seaside Bar

    An uninterrupted view of the changing pink-to-red-to-orange sky will have you seriously considering retiring here along with a great variety of premium libations. This club-scene magnet attracts a steady stream of “chilled and classy people” tended by staffers who want to please.

  • Finest Club Lounge

    Our charming Family Club services will ensure your perfect holidays. Whether you opt for a continental breakfast with a range of fresh pastries and sweets, a cozy international lunch mini buffet or taking the kids out for dinner, FCL fulfills your expectations.

  • Finest Club Seaside Bar

    Enjoy the fresh breeze and great sea views at our FCSB where you can hang outdoors and have a drink with friends, while your kids play nearby. This family fun bar offers all day around the clock service of frozen, cooled and even virgin drinks to share with your youngest ones.

  • Golden Bar

    Treat yourself to a mid-morning coffee, grab a signature cocktail or come and mingle with other guests for a refreshing aperitif before dining. The Golden Bar is the place to be and to be seen!

    Please note: for evening service the Finest Playa Mujeres requires a casual elegance dress code for this bar/loung.

  • Insieme Trattoria

    Savor the authentic flavors of Tuscany with Italian favorites that are simple yet exquisite. Choose among lunch selections of antipasti, salads, homemade pastas and wood-oven specialties. Come night fall, Insieme Trattoria transforms into a romantic eatery bathed in candlelight and offering a sophisticated, time-honored Mediterranean menu.

    Please note: for dinner service the Finest Playa Mujeres requires a casual elegance dress code for this restaurant.

  • La Cocinita Food Truck
    The ideal place to quickly satisfy that craving of hamburguers, hot dogs, french fries, tacos, nachos at lunch or at dinner.

    La Cocinita Food Truck is located near the Theater
  • Las Dunas Beach House

    Located on the beach and designed in harmony with nature. See how much better salads, wood-burning oven pizzas and grilled favorites taste in a one-of-a-kind tropical setting. Enjoy a beachfront dinner and delight yourself with our grilled specialties. A fusion of Mexican and Caribbean cuisine denotes the flavors of both land and sea.

    Please note: for dinner service the Finest Playa Mujeres requires a casual elegance dress code for this restaurant.

  • Le Petit Plaisir
    Bienvenue! Le Petit Plaisir delivers classic fare rooted in the French tradition where cooking is an art form. With a menu inspired by the rhythms of the seasons and driven by the finest ingredients, you’ll want to linger over the meal with a creative cocktail or a glass of world-class wine. Le Petit Plaisir is for adults only and captures all the romance of a Parisian café.
  • Legends

    The legendary place for an in-between snack! Stop by and fuel up with a gourmet burger, light salad or a tasty sandwich in a casual, kick-back-and-relax setting.

  • Lizo

    Prepare for exquisite dining in modern surroundings. Lizo's chef creations include international dishes as well as authentic Mexican and Tex-Mex specialties that are south of the border and out of this world. Enjoy with a selection of top Mexican wines.

  • Piano Bar

    When the mood strikes, it’s time to unwind with a classic cocktail or liquor at piano bar where we bring you back to a period of endless possibilities, to a period which gives us that escapist fantasy that we all need from time to time… Depending on the vibe you’re seeking for the night, piano bar with its prime location, wide selection of classic cocktails, international and local brand liquors and house wines, makes it the perfect place to dance the night away or even to pop in for a final nightcap in an Adults Only environment.

  • Shoji

    Explore the exotic gastronomy of Asia, from Vietnam and Thailand to Japan and China. Shoji showcases authentic Oriental flavors prepared with classic techniques to enhance the taste, textures, and aesthetic of each dish. Small but shareable plates are served in multiple courses at three Teppanyaki stations, so you can experience cooking in action. Delight yourself in our sushi bar. And don’t forget to try the sake.

  • Shoji Sake Bar

    Play it cool as you sip sake at this exotic hip lounge. Whether you are having a few cocktails before tucking into some of the finest sushi dishes or just chatting with friend over drinks, it’s difficult to find a venue more elegant in its simplicity than Shoji Sake Bar.

  • Sky Bar

    It's chilled out, but lively; it´s fashion, but cozy… Enjoy mellow, downtempo beats and unwind by electronic house music at our Sky Bar. Flirt with your senses enjoying molecular cocktails, trendy gins and Caribbean Rum & Coke. You’ll definitely want to sample one.

  • Surf & Turf
    Enjoy the perfect combination between sea and land with dishes designed especially for you with a gourmet touch it deserves. Lobster, chicken, shrimp, prime quality steaks and more is what you will find on the menu.
  • The Market Kitchen

    Enjoy dishes from all corners of the globe all under one roof. The Market Kitchen is no ordinary restaurant. It’s inspired by the beloved food halls of Europe where casual socializing in a dynamic setting is part of the dining experience. Discover a profusion of flavors to indulge your culinary curiosity--from the traditional to the exotic.

    Please note: for dinner service the Finest Playa Mujeres requires a casual elegance dress code for this restaurant.

  • The Sweet Corner

    There comes a time in everyone's day when hunger strikes. Sometimes it's a very specific and special hunger: You crave--you need--something sweet! Here at The Sweet Corner our goal is to satisfy every sweet craving you could possibly have. From fresh oven-baked breads, pastries, éclairs, cakes, ice-cream, waffles, crepes, muffins and cupcakes to exquisite desserts along with a frothy cappuccino or an espresso.

  • Tinto & Tapas

    Sample the fine taste of Spain, as varied and inventive as any of the world’s great cuisines. Tradition is at the heart and soul of Spain’s distinctive cooking. The dishes of Tinto & Tapas showcase the diversity of traditional cooking the way it’s prepared in Spanish homes and restaurants. An impressive assortment of tapas, or small dishes, awaits, as well as a superb selection of sangrias and fine Spanish wines.

  • Tropical Juice bar

    Never underestimate the power of freshly extracted fruit. Close your eyes, savor the taste and let your spirit soar as the range of natural fruit juices and smoothies at the TJB purify your body under the shade.

On-Site Amenities
  • 24-hour room service
  • Beauty shop/salon†
  • Exercise gym†
  • Jacuzzi
  • Laundry/Valet service†
  • Lounges/bars†
  • Pool
  • Restaurant†
  • Shops and commercial services†
  • Spa†
  • 24-hour room service
  • Beauty shop/salon†
  • Exercise gym†
  • Jacuzzi
  • Laundry/Valet service†
  • Lounges/bars†
  • Pool
  • Restaurant†
  • Shops and commercial services†
  • Spa†
  • Tennis court
  • Water sports
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center†
  • Meeting Facilities†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Beach
  • Fishing †
  • Fitness center on-site
    Fully equipped 3500 square feet facility with weights and cardio equipment.  Fitness trail offers a scenic,tropical route for walkers and runners.
  • Jacuzzi
    13 hot water Jacuzzi next to the pools. 3 exclusive to Club areas
  • Non-Motorized Water Sports

    sailing, windsurfing, sea kayaking, paddle board, snorkeling gear, introductory scuba lesson

  • Pool
    A total of 10 swimming pools and a children's pool with playground as well as a baby pool
  • Spa †
    ONE Spa
  • Tennis court
    Tennis lessons available for additional cost.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_5.0 27155 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing!

    The personal service was outstanding. We received fabulous service from The Kitchen Table waiters Tonatium, Luisito, Luis D., Enrique, Karla. From The Lobster House, Jesus - Manager, Fernando Waiter. from The Grill amazing service from the Manager Josephat. The service from the house keeping, Wendy Maas, was terrific.

    Feb 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic honeymoon

    This was our first trip to an Excellence property for our honeymoon but won’t be the last. Everything was above Excellent! The property it self is immaculate, I’ve never seen grounds like this. We had an excellence club swim up room and I’ll tell you, we’ll never go back to a regular room category. It was beautiful, clean, well pointed with furniture, the bed was very comfortable, bar well stocked. Room service food was really good and pretty quick. Our concierge service took care of anything extra we needed. The swim up suit is the way to go, we had so much fun. The food was delicious everywhere and no reservations needed. The service was good in all locations for the most part, they work very hard, it was busy and crazy hot, they were hustling. The beach is incredible, amazing service there too and plenty of seating,umbrellas. Water is definitely swim-able, pretty calm and clear, very warm when we were there. We are up early and out all day so no nightlife for use but there is nightly shows and many places to go to hangout into the evening. Things I didn’t like was a girl came to our room to make up our outside daybeds for a couple days,then one day she asked us to give her a google review and she grabbed our phone to direct us where to review. We had given her a nice review and generous tips, then after the review we NEVER saw her again the rest of our trip. Also I hated their blue floats for the pool, they looked worse for ware, kind of beat up, dirty and got super hot as they stay on the surface of the water. They DO NOT let you use your own, we were told not to then used it in the ocean which was fun.They should definitely have more of them as people hog them and save them all day when they’re not using them.

    Feb 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent resort! Recommend 100%

    It was our second time at the Excellence Playa Mujeres and would recommend 100%. PROS People who work there! Alberto the bar tender at the pool Fernanda the concierge at the pool Yuendiel the concierge at the pool Antonio at the Lobster Grill They were absolutely fabulous! Our stay wouldn't have been the same without them. Location, outstanding customer service, food and restaurant choices, resort surrounding, room, pool, beach, 1.5 miles walking path just outside the resort, gym very well equipped. CONS Bed hard as rock and pillows way too thin, shower didn’t drain properly, live music finish too early when everybody is dancing and having fun, around 10h45pm.

    Feb 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Always the best!

    We’ve gone many, many times! Always an amazing , relaxing trip. Service and amenities are fantastic!

    Feb 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxation and luxury with the family

    Spent 18-25 January at EPM and it was wonderful. A long review as it deserves mention. Our 8th time, but the first time for our grown kids and spouse. Long line at immigration but went really fast. I was expecting the secondary inspection of baggage and carry-on, but it was very quiet in the inspection area and was only asked about alcohol/tabacco. First time using Seasons because we can no longer use a TA, but it was easy to find, quick to get into a vehicle and the driver, Fernando, was great. We arrived home at about 1230. Surprising one of our three rooms was ready and began arranging for all bags to go there, then the second room became available. This was perfect. The week seemed that the resort was not at capacity (were told about 60%), but by Thursday … it was back up to 95%. The smaller capacity meant that some of the restaurants were closed more often, but it was easy to track in the app. Also, there were no or very little chairs games. Lots available at the beach and even pool 8 was relatively available after 8 am. Unfortunately, the weather was the only drawback for the week. Arrival and departure were very sunny, but the middle was cloudy, windy some rain and cool (70 degreees). While I normally do not consider 70 cool, but it was … if the sun was not out. Those days we hung around pool 7 which was largely protected by the wind. While the pool and hot tub were heated, after the first bad day, they definitely turned up the temperature. It was noticeable (thank you!) Service from room, to restaurants to generalities were superb. Our daughter’s had a problem with their room toilet, phone in and within 5 minutes someone was at the door. He did it so quickly and left, that they had to chase him in the hallway to say thanks and give a tip! They have revised the entertainment since last year and it was really good. The burlesque show, Legends, Magic and Pure Energy were excellent. While ALL the service was superb, here are some mentionables: - Beach: Jullybed (Concierge) . Wow, what a kind person. We had her the first two days and then she went on her days off. The cold came and we did not return to the beach until the last day ... She pulled out all the stops, towel art, sad monkeys, cleaning sunglasses, casual conversation and even a small souvenir and personal note goodbye. She is off to Coral after her birthday this past week. She will do well there and we may see there next year! I do not want to forget that Gustavo kept us very well hydrated at the beach!! Pool 7: Alejandro (concierge) / Angel (server). Wonderful generous people and provide the whole service of sad monkey , towel art and friendliness. Great discussions. - Oregano and other places: Tonatiuh. Have been served by him for many years and is always great - Kitchen Table: Javier … also a longstanding treat for us. Grabbed me every morning for my coffee and baileys!! - Lobster House and other places: Antonio. Also has been great for many years. Also Guillermo at the Lobster House. - Magna: only went on our second night, but we were tended to by Gloria (Manager) and served by Grezelda. Delicious meal and attentive service. - Spice / Grill / Agave: Eli & Manuel & Elijuid … perfect. - Chez Isabelle (twice): Hector & Carlos. Yummy meals and taken well care of. We all got massages, 75 minutes of real pleasure after a soothing Hydrotherapy session. Isabelle, Daniel, Ana, Gloria, Alandra & Ferenilu were outstanding. So despite the sombre weather, the experience was wonderful and a good introduction to our kids (29 and over , but still our kids). I will return. The question will always be … how do I squeeze in trying Coral also!

    Feb 02, 2025
Hotel Advisories
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

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