Garza Blanca Preserve Resort and Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4386 reviews

• 

  This place is really next level

  I stayed at the Mousai, but spent time at the Garza Blanca for a wedding and to hang at the lobby bar. Bocaro was an incredible steakhouse! I’m a bit of a red meat snob and theirs was as good as any I’ve had at the fancy steakhouses in LA. As important, Rosalio gave us phenomenal service. We were a party of ten, and he took stellar care of us, all while joking around with us in English and Spanish. And the hostess was very accommodating to us when our party was larger than expected. Would taxi to eat here even if I weren’t staying at the hotel!

  Jan 29, 2025
• 

  Worst experience ever!!

  Waisted my time!! Lied to us about the activities provided. Waited more than 3 hours before we gave up on going on any “activities”. Don’t waist your time with these people. The only thing good about this place was the service at the buffet but even then the food was horrible.

  Jan 28, 2025
• 

  Standards Going Downhill

  This was our fourth visit to the resort. Things have changed each visit and not for the better. Firstly, I had a special request on my reservation and as they were not horribly specific, I would expect they would’ve been honored. Adriana said she didn’t have the special request, but interestingly enough, she had the rest of the information I put in the same note so I know she was lying to us. After one night in a suite we weren’t happy with they were able to find this correct one the next day. We were to switch rooms the following day, but no specific time was mentioned. We went to the sales presentation and during this time they decided to give the room they were supposed to be holding for us away. We absolutely put our foot down and said they had to give us the room we paid for or we would be leaving the hotel and requesting a full and complete refund. Miraculously the room reappeared. Sadly, there is so much confusion in the front reception and front end staff It really hurts the rest of the resort. I don’t believe they understand the meaning of the word customer service. In the end, we did not sign up for the vacation club, but it was really mostly because of the staff in the reception. People need to know how damaging some of these folks are. Once we got into our classification of room, we were fairly happy. As a side note, we were in this exact same room in the spring, and I had noted a serious stain on the bathroom stool. Much to my dismay it was still there!!! You would think in all those months somebody would’ve cleaned it or replaced the fabric. It’s really quite disgusting. Housekeeping does a good job when they show up. We often had to phone for missing items and I literally had to go to the front reception and beg for a couple of bars of soap. This is not a four-star resort when that happens. We normally ordered breakfast through room service as the view was so lovely. On our second to last day we had to phone four different times to get butter. The butler who delivered our room service said he would be right back with it, but he was nowhere to be found. An hour and a half later someone finally brought the butter to our room. The food at most restaurants is very good. I would not at this time recommend Bocados as twice the steak was not cooked as it was supposed to be. If you’re going to have a steakhouse your chef should really know how to cook steak. The Italian restaurant, Noi was overall very good. However, several of the waiters need to polish up on their etiquette. One would bring a tray which was supposed to include assorted breads with literally no selection on it at all. I did complain about this and he made sure to bring me a fresh tray. The next time we came to the restaurant he did present a suitable tray. What we did notice is the waiters standing in a corner pointing at us and laughing. I did not find this amusing and they need to improve on their professionalism. We were so close to actually signing the agreement for the vacation club. After all these issues, our final thoughts were, we really dodged a bullet on that one! If they could just keep their standards as high as they portray them to be it could be a wonderful resort.

  Jan 25, 2025
• 

  Go for the Experience of a Lifetime, you will always want to return again!

  Our thanks for a wonderful, magical vacation at Garza Blance in Puerto Vallarta last week. The place is beautiful, and the dining is delicious; the spa is relaxing, the accommodations are exquisite; but the best part are the people who work at Garza Blanca. Brocades Restaurant's wait staff is phenomenal! Our thanks to Gorge, Gio, Antonio, Alan and Javier who took such good care of us. Our butlers were very hard working and personable. They made our reservations for all our dining plans, called our taxis, kept our pool chairs ready, and made recommendations we could trust! Our thanks to Jose, Alejandro, Zuno, Roberto and Felipe. We also had wonderful service from our lobby concierge Karla. She is a wonderful addition to Garza Blanca! By far, we thank Jessica who works tirelessly to make the entire vacation an experience to remember for a lifetime! She manages the lobby activities and personnel. No one, anywhere, could do a better job than she does! As anyone reading this can tell, we had a marvelous time at Garza Blanca and can highly recommend this place to all!

  Jan 23, 2025
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  Absolutely perfect long 4-day weekend getaway

  Stayed during January with 6 moms and 6 teenage daughters for 4 days. We had the best time! We had rooms in Tower 4 (4112 A&B and 4111 A). Everything was fantastic; Best all-inclusive resort I've ever stayed in. Quality of the food and service at all of the restaurants was really good (we liked the steak house best, but all were good). Special shout out to Salvador, who was our hiking guide on two hikes (one to the waterfall and one up into the mountains), and also worked at the pool. He made our trip extra special and we just loved his energy! Out of our group of 12, about half of us were return guests and half of us were new to Garza Blanca and we all had a fantastic time! We spent a lot of time at the beach and by the pool, got massages, and splurged on some shopping on-property. The only downside was the construction noise in the morning because they are expanding and building something new right next to Tower 4, but it wasn't too bad. We'll be back!

  Jan 20, 2025