Generations Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6291 reviews

• 

  Family friendly with gourmet food

  Amazing beach vacation with great food and very nice rooms. A smaller resort feel, with all the amenities we were expecting. We spent 9 days here with our family, three kids under 8. Food: 5/5. The food is the reason we chose this resort. The resort has one buffet (Chefs Market) and three a la carte restaurants which were easy to get into. Meals at the a la carte restaurants are well crafted and delicious. The adjacent adult only restaurants are also amazing. Our favourites for dinner were Wine Kitchen and Habb (family friendly) and Sante Fe and D’italia Casitas (adults only). Lunch and breakfast was best at Palms in Generations. The buffet was really good for breakfast, but somewhat disappointing for lunch and dinner. Beach: Clean white sand, free of rocks and sea weed. Plenty of room for sand castles and lounging. Beach chairs and beds were abundant and clean. Ocean: very rocky. The first 10-15 feet were fun to wade and pay in, but any deeper and you’ll encounter large rocks only traversable with water shoes. Very few guests in the water beyond 15’ off shore due large rocks. Only the most dedicated of ocean swimmers venture out past the rocks. Waves are minimal. Pools: large and clean. Kiddie pool was great for little ones. No slides or kids toys, but the transfer to Aqua Nick met all our water slide needs. Rooms: very large and well equipped. Large sitting area, jacuzzi tub, very comfortable beds, nice swim up patio which was great for the kids never ending swimming desires. Wifi was strong and consistent across the whole resort.

  Jan 19, 2025
• 

  NYE in Paradise

  We recently had a family vacation over NYE at Generations and it was wonderful! Especially the staff!! From the moment you arrive, you are treated with the best possible experience. We had beach beds daily, reserved for us, constant (but not needy) drink service, plus we were able to travel to the neighboring resorts which are adults only for a nice adults only dinner. The food is outstanding. All of the El Dorado resort’s food and wine is top notch! I would like to specifically name our daily pool waiter, Erbie. He always greeted us with a smile, attentive kindness and seriously the best!! We cannot wait to come back and see Erbie again!

  Jan 05, 2025
• 

  Staff helps to make the memories!

  This was our first time at Generations, but 10th visit to the family of resorts. We usually stay at Royale or Casitas. The rooms were excellent and well stocked, comfy beds, dreamy pillows, had the aguas de amor shower, and beautiful view. Our butlers, Pablo and Ervin, were the best butlers thus far. Both went above and beyond to help obtain what we asked for and helped make the reservations etc seamless. In addition to the room experience, we met Monica, one of the beach butlers/bartenders. She was the most attentive and fun to be around. She treated us like royalty, remembered everyone’s preferences even days apart, and was always incredibly kind. If you get a chance to be taken care of by her, know that you are in the most wonderful hands! Restaurants were overall good. Our favorite ended up being Chef’s Market buffet due to having a wide variety of diet preferences. They had delicious tacos for all 3 meals, delicious seafood all day, a good variety of authentic Mexican food, and the normal pizza, fries etc. We started staying at these resorts due to the food and their ability to cater to a celiac life. I felt safe and did not get glutened once (pretty severe reactions I normally get so am aware relatively quickly if I’ve been contaminated). Nightly entertainment - we went to most of the shows offered and had fun with each. Disney night, magician, acrobatics, all very cool! Great stay overall. I prefer the adults only side due to more adult fun things, but having a youngster with us, the generations side was fun! And would definitely go again

  Dec 23, 2024
• 

  Not worth the price, but (mostly) excellent employees

  As other reviews have mentioned, this resort blocks Tripadvisor on their wifi, so I had to disconnect in order to leave a review here. The pros: most of the staff (especially the groundskeepers, drivers, and servers) are excellent. They are super friendly and great at what they do. Several stand out, but we didn't catch everyone's name. Alex (The Palms), Jonathan (Jade), Samuel (spa), and Julian shuttling us around are all wonderful people. Our concierge downstairs (female, didn't catch her name) is also great and booked our dinner at Fuentes. Food was mostly good, with the exception of La Isla at El Dorado Royale which was terrible food with terrible, mean-spirited service. The cons: the accommodations are pretty bad considering the price here. We booked a standard room with a balcony (higher floor) but were instead put in one of the rooms with a swim-up pool. It might sound like an upgrade, but it's a lower floor, and the pool is pretty much unusable due to how cold it is. We've been here for 5 days now, and I haven't seen a single person using it. Ants have been a regular pest in here. Our neighbors left out their room service for housekeeping to pick up, and it took them over 24 hours to get the dishes, causing a stink and more ants. The room itself has a comfortable bed, but the bathroom needs some updating. The jacuzzi had the drain completely detached when we arrived, and I had to screw it back in to get it working. The shower has a rainwater head above, but the switch to enable it requires an almost impossible amount of strength (so much so that you'll think you're doing something wrong). The drain is also pretty slow in the shower, but it's not a big deal. Other reviews are spot-on about the room needing a refresh. I can't speak to the quality of Bonanza Ranch, but some of the horses didn't seem very happy. Several exhibited signs of stress in their tiny stables (biting the bar and breathing in sharply, over and over again.) Even our tour guide mentioned it was anxiety-induced behavior. Bad: The Lomas travel people. You'll have to go to this office in order to book your "More Inclusive" activities. These people have one of the easiest jobs on the resort, and they act like every waking moment speaking with a guest is painful. The woman who booked our activities on the day we arrived was literally rolling her eyes at basic questions. When our trip to Maroma beach was cancelled, we had to rebook with her, and she clearly couldn't wait to be finished talking with us. My girlfriend got sick one morning, and we couldn't make it for our Aktun Chen excursion, so I waited around for the office to open and tell them we wouldn't be going. When it opened, the man there refused to help, saying I didn't give them enough notice (even though I came as early as we possibly could given the circumstances). He didn't really listen to anything I was saying, and also wouldn't even call the front desk to let the transportation know we weren't coming. I hope they didn't wait around for us, but there's no way of knowing. We got a really good deal for our stay here, but it still feels like we overpaid. I can't imagine paying the normal price. I would look elsewhere. If you insist on staying with this resort family, the Playa Maroma area looks much nicer.

  Dec 19, 2024
• 

  Boring, too laidback. Service, especially at restaurants, not very good.

  We were attending a wedding. This resort is so boring, not too many activities in the evening especially. The service was terrible. You order room service, and they take forever (1-2 hours). When the food comes in (we ordered Pizza one night), it was lukewarm. In the restaurants (Palms) food came almost an hour after we ordered. The soup was cold. Coffee in the evening at one of the restaurants took 45 minutes, and then they had to go and get cream and sugar, but did not get the spoon or anything to stir the coffee. Totally laid back atmosphere (in a very negative way), no hurry in attending to customers in restaurants. The actual food in the resort restaurants were okay, nothing great. The staff and everyone working for the resort were friendly. The Chef's Market restaurant had some really great staff (Eduardo, Eddie, Elena), who went over and beyond to help while eating there. But overall, pretty disappointing with the services at the resort. And oh, not their fault, but the weather in December is too cold to swim in the ocean by the beach. Even the many swimming pools were pretty cold.

  Dec 10, 2024