Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10040 reviews
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Dec 16, 2024Awesome
This is the best holiday ever even book for the year same place and month . Awesome. Staff **** Food ***** Rooms***** Resort ******* Breakfast is so nice, the staff are always around to help different range of food. I love my bucks fizz on the morning From 10 am down to the pool to relax and enjoy you waited service on your drinks .
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Dec 16, 2024Dump
DUMP! 2 elevators, 1 out permanently, the other was out for a day, we were on the 5th floor! Water leaking from ceiling, panels missing from walls, no beach towels available for 2 days! Most staff pleasant, however, 2 bartenders were down right rude when I left my wine glass at another bar! This was our 4th and final visit here! If you like nightly shows, this resort has nothing!
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Dec 15, 2024Great place
Service and location are great. Buffet has a ton of options for lunch and breakfast, and the coffee in the morning is strong and tasty. If you want a big party hotel, this isn’t your place. There’s music and some games at the pool daily, but the beach is mellow and all you can hear are the waves. Service is 5 star as the people there are awesome. 3 bars open daily with the lobby bar open late. There’s a sushi place, steakhouse, and seafood/past place open several days a week each. Sixties is a great sports bar open at 6pm. As long as they keep their prices low, we’ll be back.
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Nov 20, 2024Rather be somewhere else
Went with 15 other ladies. We thought the food was only fair. The rooms had no coffee makers. Worn out and tired. A neighbor of mine went there a few weeks ago. She said she got a terrific deal. Had an awful experience, bad, cold food. Dirty linen, no towels and just unresponsive staff. I can understand that if you have been coming for years you feel ok with a mediocre environment. Staff cannot make that up for me. When our group came en masse to the desk to complain no one would come to speak to us. We just stopped tipping our housekeeper. Staff had their favorite patrons who captured their attention. Restaurants only open on certain nights. We were at Moon Palace last year and were anxious to be in CanCun proper. The price difference was minimal. Do not give these folks a dime of your hard earned money. You get what you pay for…, dirty dishes stacked up in restaurants, plastic cups for cocktails even indoors, soiled table linens, and broken chairs at the pool.
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Nov 12, 2024
Good but needs to return back to its hay day.
This is the third time I've been to this resort. The first 2 times were so great. Sadly it has gone downhill. There is less staff, they've done away with the nighttime entertainment shows and the food quality has really suffered. One day they opened it up to locals in the area for really cheap and even the staff stopped speaking English, only Spanish. It's really sad because the first 2 times, this place was paradise.