Location
Cancun, MexicoProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8559 reviews
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Dec 20, 2024Nice resort, front desk issues
Overall pleased with the resort. Very clean, good food choices and the wait staff was stellar. However, we were very disappointed with the customer service at the front desk. At check in and through out our stay, little effort towards being helpful, no smiles or sincere greetings. The young lady that checked us out was kind and efficient.
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Dec 20, 2024Great time had by all
The kids club is amazing! A special thank you to Bel, Crissel and Monty; the girls loved doing crafts and spending time with you! It was a great downtime for them away from the sun and heat. The entertainment team and the night shows are also top notch. The Disney show is must see the kids loved it 😍
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Dec 20, 2024
Fun and exciting- HAPPY PLACE!
We had a great dining experience. Angel attending to our needs.Truly, a good employee is such a treasure. After our dinner, we head to watch the live show in the theatre. It’s such a marvellous performance. Dancers/drag queens were highly talented. We had a chance to meet Salvador and Katya for the night. Take some photos and had a chat. They indeed had a strong passion on what they’re doing. We’re lucky to witnessed it for the night. As my nieces said - It’s a magical night. Filled with fun, excitement and happiness. Keep up the great work. Thank you! 🤩
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Dec 19, 2024
Fabulous place to go
This place is a fantastic place to go on vacation. A few of the employees there were Israel, Emmanuel, Gracie, Jerry and Ruben. They were so welcoming and sweet to everyone. The entertainment was terrific and the atmosphere was so inviting. I would 100 percent go again!!
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Dec 19, 2024
Just a short five day trip over the weekend to celebrate my niece getting her graduate degree with my sister. Plan to go
Yzrael Aguilar is a great personal trainer. He is part of the entertainment team and very friendly. He teaches yoga and water aerobics. The pool was a little cold. I asked them to turn up the temperature and they did. The reservation system is not very workable. I was told I had to find my concierge who was never in the members room. They should fix the app so you can book your own reservations. The staff is very friendly. The food is great. I love Abraham the bartender. He has been there a long time and a wonderful familiar face. My family has been going there for 15 years. We love it.