Location
Punta Cana - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16561 reviews
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Dec 23, 2024Good but bad would maybe recommend but it’s on you
Rooms are nice at the buffet you have to eat the same food but breakfast is different and when I arrived at my room my toilet was clogged the shower wasn’t working I had to call room service and the ac wasn’t working it was hot but my brother drank the pool water he vomited
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Dec 23, 2024Good hotel but I wouldn't go back
When I first arrived I was in love with the place I paid extra for a beautiful room 5311 beautiful beach, plenty of food and service overall but within the day we encountered several issues. First the attitude of some employers at some restaurants to be more specific everytime at the coffee place you need to ask for your pastries and they kinda ignore you while at least they are 5 inside there, I was observing everytime and they kept doing that is like they don't want to be there to help you and I felt I was bothering them just because I wasn't accessible from my side to actually get them. Secondly the guys with the pink shirts approaching everytime to try to sell us stuff, annoying. Even though I loved the food selection I ended up really sick one day like I never did before while in DR I honestly wanted to die since I was in excruciating pain, my husband got sick the next day after me. Im not gonna lie like I said I loved their food selection but I also witnessed a medium roach trying to climb on my husband while we were at restaurant TRAPICHE so I should have known better and last but not least the maids. I understand that DR is a place when people make little money compared to other countries so we left from 3 to 5 dollars daily for the housekeepers for their good job but one day we ran out of change and I decided to leave 2 while I went to get more change just in case they entered the room while I wasn't there, well on that specific day they only did the beds and nothing else, no mopping no sweeping so I felt kinda punished and that situation left us with mixed feelings my husband felt ashamed for leaving little and I was frustrated knowing that tipping is opcional and service should've been the same regardless of how much you tip, so there goes my experience with this hotel.
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Dec 23, 2024Experience
Adalgisa, willy you yudelka! She was amazing, we were a group of 13 and she always accommodated us. She was so attentive. She was really nice.❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
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Dec 23, 2024The absolute worst all inclusive we've been to
The worst all inclusive we've ever been to and it's not even close. The laundry list of what's wrong with this resort is endless. It is NOT a 5 star resort by any measure. The majority of the staff were miserable and rude with a few exceptions here and there. Would a 5 star resort, with platinum status make you beg to have a fridge in the room? Took 3 different requests to get a fridge in our platinum suite, i kept getting the same response that the small unit in the room wasn't a "fridge" but rather to keep drinks at room temperature. Lost count of how many times we requested ice and soda to be sent to the room and it never arrived. The food at soho was the only highlight of the trip and the platinum buffet was way better than the normal buffet. The drinks are hands down the worst from any resort weve been to. Platinum bar you do get higher end beer and liquor and the drinks were better at the platinum bar only. The food at El Gaucho was disgusting and even the staff knew it. Tipped the towel guy at PBT and he mumbles "wow a whole dollar". This place is a joke. The beach is very nice, but the service and majority of food was absolutely disgusting.
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Dec 22, 2024
Excellent vacation we will be back!
Adalgisa, willy y leonardo wonderful service with a smile. In the Hispanola restaurant, special thanks to all especislly to Adalgisa.❤️❤️❤️❤️❤️😁😁😁😁😁😁❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍