Resort Details

Dining
OnSite Dining
  • Azul
    International Buffet. All day casual dining.
  • Bistro
    French brasserie style. Day: casual dining. Night: Dress code: Casual resort elegance; no flip flops, shorts or T-shirts.  Age Restrictions: 16 and older
  • Chaká
    International and regional cuisine by day. Yucatecan and Mayan inspired cuisine by night. All day casual dining
  • Cocina de Autor
    Our signature restaurant explores classic & modern culinary techniques. Age Restrictions: 16 and older
    Dress Code: Casual resort elegance; no flip flops, shorts or T-shirts. Cocina de Autor is a non-smoking restaurant.
  • Frida
    Fine Mexican cuisine. Dress Code: Casual resort elegance; no flip-flops, T-shirts or shorts. Frida is a non-smoking restaurant.
  • Lucca
    Gourmet Italian.  Dress code: Casual resort elegance; no flip flops, shorts or T-shirts.  Lucca is a non-smoking restaurant.
  • Piaf
    French cuisine. Age Restrictions: 16 and older
    Dress Code: Casual resort elegance; no flip-flops, T-shirts or shorts.
  • Sen Lin Restaurant and Bar
    Asian cuisine.  Dress Code: Casual resort elegance; no flip-flops, shorts or T-shirts. The Sen Lin is a smoke-free restaurant.
  • Various Lounges/Bars

    Sky Bar
    3 Aqua Bars
    Sen Lin Bar
    Karaoke Bar
    Koi Bar
    Piano Bar
    Bistro Bar

On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Accessible rooms
  • Business services†
  • Complimentary wireless internet
  • Concierge desk
  • Exercise gym
  • Golf,Offsite†
  • Laundry/Valet service†
  • 24-hour front desk
  • 24-hour room service
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Business services†
  • Complimentary wireless internet
  • Concierge desk
  • Exercise gym
  • Golf, Offsite†
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Shopping mall†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services

  • Wedding Services are available at an additional cost.  For more information please contact the hotel directly. 

† Fees may apply

On-Site Recreation
  • Direct access to a beach
  • Fitness center on-site
    High performance fitness centers, open from 6am to 9pm
  • Non-Motorized Water Sports
    kayaks, boogie boards, snorkel gear
  • Pool
    Pool and Beach Concierge available.  Oceanfront infinity pool at Grand Class, three-tiered Infinity pool at Ambassador, pool surrounded by vegetation at Zen Grand
  • Spa †
    SE Spa with water ceremony, beauty salon and boutique
Off-Site Recreation
  • Golf †

    Grand Class at Grand Velas Riviera Maya has special agreements with two world class golf courses - El Camaleón (5 minutes away) and Grand Coral (10 minutes away).

† Fees may apply

Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:     A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:     Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

{{title}}