Location
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8365 reviews
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Dec 22, 2024Exceeded expectations - fantastic family vacation
Fantastic trip with the family. I was a little concerned about an all inclusive regarding the quality of food or drinks but as it turned out, there was nothing to worry about. The food was all good and the drinks were readily available. It was actually easier to get drinks than it was to get food. The alcohol wasn't top shelf but it was all readily identifiable brands so I don't have any problem there. The staff was FANTASTIC. Whether at the buffet, by the pool, during check-in, at the restaurants, during the exercises, or the planned activities, all the staff was extremely friendly and helpful. As an example - We asked for some drinks that required an ingredient that wasn't normally at the pool bar but was available at some of the other bars. Instead of simply saying it wasn't available, the waiter went to a different bar for the ingredient and kept it readily available by the pool bar during our stay. One evening we wanted to change the time for a restaurant reservation. Given the limited number of tables at the restaurants, this could have been an issue, but they were able to make it work. It is difficult to call out individual staff, since everyone did a fantastic job and I am horrible remembering names but our morning exercise with Wiyo was a great way to get the blood pumping in the morning. Hugo in the activity staff knew our group and was always friendly when he saw us. Jesus in the sky bar made sure to know which drinks we liked and always came around to make sure we were taken care of. Martin was able to change our dinner reservations without making a fuss. My only comment for improvement would be the deserts - They look great but in my opinion, the usually did not taste as good as they looked. The one exception would be the lava cake at the steak house. The breakfast buffet was great. The selection was excellent and the chef at the omelette station did a great job as did the woman making fresh tortillas and quesadillas. We liked lunch at the Cocomar more than the Seasalt but the difference was sit down vs buffet. NOTE: We went into town at one day. Based on recommendations from other guests, we took Uber which was cheap and convenient. There was a lot of afternoon traffic when we were heading back to the hotel and the uber wait kept getting longer so we took a cab. The quoted price as okay but I forgot to ask if they took credit cards and as it turned out they didn't, and their exchange rate for dollars was extremely poor, so it turned out almost twice as expensive to take a cab back from town. Not a big problem, but just a bit of a surprise since I forgot to ask a couple of questions. Even if I had ask those questions, based on the wait for the Uber, I would have still opted to take the cab just for the convenience. I just wouldn't have had the surpise.
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Dec 22, 2024Great Stay for families with young children
This a great resort for families with young kids if you’re looking for a well kept resort with a variety of food and activities. I wouldn’t describe it as a fancy or upscale resort, but I would say it’s on the higher end of the affordable resorts in PV. We want to give a huge shout out to the activities team that was on shift while we were there: Blanca, Hugo, and Saul. Our son is 6, and had a great time with all of the activities they hosted. Also a special thanks to all of the staff at the resort. They are all attentive and professional. We never felt ignored or that we had any problems that weren’t offered solutions. The standard rooms are okay. We were in a 2 queen room on the 3rd floor. The biggest downside was the strong smell of mildew/mold. The beds are 6/10 for comfort. The ocean-view is beautiful. The housekeeping and maintenance staff are great for staying on top of anything the room needs.
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Dec 22, 2024
Best All Inclusive I’ve Been To
This was the 6th all inclusive resort I’ve stayed at in Mexico over the years, and by far my best experience. The hotel is nice, well maintained and a little secluded. The food was always presented so well and way higher quality than any all inclusive I’ve stayed at before. We only ate at the buffet twice, as the restaurants were so good and very easy to get reservations (you book through their website, which is very convenient). The little snack van by the pool was nice for quick lunches during the day, but there was also a sit down seafood restaurant opened for lunch, which was very good. The breakfast buffet wasn’t the greatest, but we just ordered their complimentary room service every morning and that was always great. Freshly prepared and did not take long to arrive. The wifi worked very well everywhere in the resort. The staff were so accommodating and the service was excellent. Unlike other all inclusive, there was no drink menu, they will basically make anything you ask for, and as long as you weren’t by the pool or taking a drink to-go, they were presented very nicely. They usually had live music in the lobby in the evenings, but other than that, we didn’t really go see the shows. The shows seemed to be on a smaller scale, but they didn’t bother us as we weren’t even really interested in watching the shows. This is definitely a resort I will go back to!
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Dec 20, 2024
Great stay in PV
We had a fantastic stay at this resort! The rooms were very nice and clean, and the views were amazing! The food at all the restaurants was top-notch! Eduardo and Omar provided non-stop service while we relaxed by the pool! This is the place to stay in Puerto Vallarta!
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Dec 20, 2024
Fantastic first stay in PV
I just returned from my first trip to Puerto Vallarta and couldn’t be more impressed with my stay at this hotel. From the moment we arrived, the views from the room were absolutely stunning — waking up to the ocean every morning was a highlight. The room itself was spotless and well-maintained, and I really appreciated that the fridge was stocked with refreshments, making it even more convenient. One of my favorite parts of the stay was the variety of daily events offered. The violin player was a standout—she truly set the mood and got the whole room up and dancing! It was a unique and memorable experience. The food at the hotel restaurants was top-notch as well. I had high expectations, and they were exceeded. Special shoutout to Alex and Julio at La Luce — they made our dining experiences extra special with their friendly, attentive service. Getting around was a breeze with Uber, so it was easy to explore the city and do some souvenir shopping. The hotel’s location struck a perfect balance between relaxation and accessibility to the vibrant Puerto Vallarta scene. I can’t wait to return and bring more of my family next time! Highly recommend this hotel for anyone visiting Puerto Vallarta.