Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida Fifth Avenue ,The 314 rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Unique Food and Beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach. The unique SPA is Inspired by and designed to resemble a Cenote, a unique geological formation typical from the Yucatan Peninsula area that is a surface connection to pure subterranean water bodies. The spectacular architecture sets the tone for this sanctuary, devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and the retreat you deserve. Youll also enjoy the hotels state-of-the-art fitness center, where you will be able to keep your routine while visiting us. Over 2,800 square meters of flexible function spaces are incorporated into an independent building attached to the hotel. An elegant, multi-purpose ballroom plus three sophisticated meeting rooms . 22DEC22-02JAN23 CXL 30 Days Prior Or 100pct Of Stay: 100 Pct Dpst 20DEC23-01JAN24 30 DAYS PRIOR OR 100PCT OF STAY/100PCT DPST 20DEC24-01JAN25 11:59PM HOTEL TIME 30 DYS BFR ARR OR FORFEIT DEP/100 PCT DEP RQRD 30 DAYS PRIOR OR 100PCT OF STAY/ 100PCT DPST

Property Information

Year Built: 2014
Accessible rooms: 6
All rooms non-smoking: 314
Connecting rooms or suites: 216
Double bedrooms: 115
Executive floor: 1
Floors: 5
Nonsmoking rooms: 314
Rooms with internet access: 1
Single-bedded accommodations: 199
Suites: 36
Total rooms: 314
Total rooms and suites: 314

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: US $10.00 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Advisory A minimum mandatory hotel-imposed fees Service Center Fee of $25per room, per night, a Resort Fee of $10 per room, per night and an Environmental Tax of $1 per room, per night (plus tax), will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).
Advisory The hotel charges an environmental fee of $1.4 USD per room, per night which will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 26.72 (plus TAX) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children under 11 stay free with parents.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5330 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Impressive hotel

    Attend this hotel in June 24 with my son for a break after his exams. The hotel is very impressive in design and quality with most of the reception and bar areas being of open plan and outdoors. Facilities at the hotel are extensive with a large full equipped gym, several restaurants and a great Spa. We opted for the all inclusive package as did not want to worry about what we ate and drank. The food options were great with plenty of hot and cold options for both breakfast and dinner, and the service at both the restaurants and bars were second to none. We had two dissapointments which were outside of the hotels control, one was the weather (we had bad weather and hurricane most of the week) . The other was a very noisy neighbour who disrupted our first couple of days and nights. However, the hotel handled our complaint perfectly and promptly moved us to a new room and assisted us with the move- thank you for your attentiveness here. Location is also very good, with a very short walk to the Main Street of shops, restaurants and bars.

    Nov 22, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Unlimited Vacation Club Rip Off !

    Overall, our stay at the Grand Hyatt was excellent. Hotel is amazing, spa is excellent and club lounge is worth it. However, there was one really, and I mean really negative experience that I want to give feedback on with the aim of escalating this to the Hyatt's management attention. When we checked in, a person gave us access to the Club lounge as we were early in the day. While in the lounge they gave us an overview of the property and then asked if we wanted to tour another Hyatt property which we accepted. Fast forward to later that day.....we ended up at a sales pitch given by Unlimited Vacation Club. In hindsight, They did a horrible job explaining that you are basically being sold to join a club that only gives you a minor discount on hotel stays AND they offer a financing plan at 16% interest!!!! And there was total pressure sale that I couldn't even find out what the real benefit or savings were, and I am a profession Engineer! I am a Hyatt Globalist member and just spend the last 5 months traveling around the world with my wife. We recently stayed at Hyatts in Tokyo, Hakone, Seoul, Bali, Istanbul and Athens and this experience here in Mexico was the WORST!!!!!!! I am also a life long Platinum Elite at Marriott and a Hilton Diamond level and I am seriously considering my loyalty to Hyatt as a result of this terrible experience by Unlimited Vacation Club and the fact that the Grand Hyatt allowed a member of their staff to be part of the check in process. Please stop allowing Ultimate Vacation Club to sabotage Hyatt's reputation.

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome and Friendly Service

    Unfortunately, it rained a lot but the service was excellent. Shout out to Augusto and Carlos at the Grill, and Daniel and Yairo at the Mexican restaurant. They went above and beyond. They were friendly, fun, courteous, helpful, and above all customer focused.

    Nov 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best part of Mexico

    Where to start?! The rooms were nice and the staff kept giving us little touches of hospitality like chocolate covered strawberries, honeymoon balloons/ sign etc. They always made sure we were happy and taken care of. The room service was not always the best but they made up for it at the Sushi and Raw Bar. The food was amazing there and the service was the best I’ve ever had! Skaileth and Sergio were the best and they know how to make you feel special.

    Nov 17, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Always stay at Hyatt

    I always stay at this Hotel, it has very good facilities, great architecture, maintenance, location, very good restaurants, excellent gym, very nice beach, and the service is truly amazing, I would recommend this hotel always. Food is really good and you have plenty of options

    Nov 16, 2024