Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida Fifth Avenue ,The 314 rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Unique Food and Beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach. The unique SPA is Inspired by and designed to resemble a Cenote, a unique geological formation typical from the Yucatan Peninsula area that is a surface connection to pure subterranean water bodies. The spectacular architecture sets the tone for this sanctuary, devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and the retreat you deserve. Youll also enjoy the hotels state-of-the-art fitness center, where you will be able to keep your routine while visiting us. Over 2,800 square meters of flexible function spaces are incorporated into an independent building attached to the hotel. An elegant, multi-purpose ballroom plus three sophisticated meeting rooms . 22DEC22-02JAN23 CXL 30 Days Prior Or 100pct Of Stay: 100 Pct Dpst 20DEC23-01JAN24 30 DAYS PRIOR OR 100PCT OF STAY/100PCT DPST 20DEC24-01JAN25 11:59PM HOTEL TIME 30 DYS BFR ARR OR FORFEIT DEP/100 PCT DEP RQRD 30 DAYS PRIOR OR 100PCT OF STAY/ 100PCT DPST

Property Information

Year Built: 2014
Accessible rooms: 6
All rooms non-smoking: 314
Connecting rooms or suites: 216
Double bedrooms: 115
Executive floor: 1
Floors: 5
Nonsmoking rooms: 314
Rooms with internet access: 1
Single-bedded accommodations: 199
Suites: 36
Total rooms: 314
Total rooms and suites: 314

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: US $10.00 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Advisory A minimum mandatory hotel-imposed fees Service Center Fee of $25per room, per night, a Resort Fee of $10 per room, per night and an Environmental Tax of $1 per room, per night (plus tax), will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).
Advisory The hotel charges an environmental fee of $1.4 USD per room, per night which will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 26.72 (plus TAX) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children under 11 stay free with parents.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5359 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The grill

    The grill was amazing. Shoutout to Juan Manuel for being so warm and giving us the best service possible. They all were so accommodating and nice. Over a great experience for anyone looking to have a relaxing time with great ambiance and atmosphere.

    Dec 23, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great stay in Playa del Carmen

    This was our third stay at this hotel which should say a lot in and of itself. The hotel is located on a sandy section of the beach in Playa del Carmen and is just a one block walk from the shopping, restaurants and clubs on Avenida Cinco (i.e. Fifth Avenue). The facilities are first-rate and the rooms are spacious and clean. A problem we had getting our room made up on our first day was resolved quickly and never happened again. The best feature of the resort, however, is their staff. Everyone from the reception desk to the gardeners has a happy 'Hola' when thy meet you or pass by and they make you feel like you are special and that their only desire is to make your stay wonderful. Breakfast in La Cocina is a wonderful buffet with the choice of many Mexican-based items as well as the usual omelette station, breads, cheese and cereal. you will not leave breakfast feeling hungry. The pool area is spacious and well-maintained with the choice of cots or cabanas (at an extra fee) There is a sandy beach just a few steps down and it, too, is well-maintained. If I have anything negative to say, it is that we found the Wifi and TV reception spotty at best. Finally, a special thank you to many of our 'friends' at Grand Hyatt Playa del Carmen who worked hard to make our stay a success: Andrea and Brenda at Reception; Jorge and David at the pool; Zaira, Romel and Yairo at La Cocina and Pedro, Joel, Marcela, Anali, Angel and Maria at the Club lounge. We look forward to returning and to seeing you all.

    Dec 23, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent Brunch!!!

    The view from the terrace is wonderful, live music, the service is incredible, and the quality of the buffet is superb!!! I recommend it to come with family or friends. The Brunch / Late breakfast is every Sunday from 11am to 3pm. Good value for money. You will not regret it!!!

    Dec 22, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    We love Augusto! He was an amazing server and photographer 😜

    We had a great time at “The Grill” and the best server was Augusto. The ambiance was very nice and the music was just right. I recommend coming right before sunset so that you can enjoy your dinner with a beautiful view. 😋😋😋😋😋😋😋😋😋😋.

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Number Huan!

    The food was delicious beyond belief! Lively atmosphere, attentive service (thank you Huan for being so patient and helpful!!), and drool-worthy dinner. I definitely recommend coming here to further enjoy your time in Mexico! So yummy!

    Dec 21, 2024