Resort Details

Dining
OnSite Dining
  • El Paseo

    Our own extension of La Quinta Avenida, El Paseo is the main connection from the hotel entrance to the food & beverage and pool and beach areas.

  • La Cocina

    Mexican and Caribbean Market variety for breakfast, lunch and dinner

  • The Grill at 1-26
    Fresh seafood and signature steak selections in our ocean view restaurant. Open for dinner
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • 24-hour front desk
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • Gift/News stand†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan
  • Pool
  • Restaurant†
  • Room service - limited hours†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center†
  • Meeting Facilities†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Beach
    Beach access to the beautiful Caribbean Sea
  • Bike rental †
  • Children's pool
  • Children's program, onsite †
    -Hash Tag Teens Club
    -Camp Hyatt Kid's Club
  • Fitness center on-site †
    Open 24 hours
  • Pool
    Three Infinity pools and lap pool
  • Spa †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5428 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect location, great hotel!

    Our second time staying here - we love it! You can’t beat the location for a two block into town. We went into town each morning for breakfast and coffee and then back again at dinner. Pool menu is great for lunch - steak nachos and chicken quesadillas were our faves and the tropical ceviche also great. Service is very good - everyone is so friendly. Don’t bother with club level - the extra cost isn’t worth the lounge snacks and drinks.

    Feb 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    February winter getaway in Playa del Carmen

    Very clean rooms and nice modern décor. We loved the fact that we were close (1 block) to 5th avenue and were able to walk to dining and shopping venues. There are many dining and shopping options to choose from and if you decide to stay there, you will not be disappointed at all.

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Very noisy! Currently under renovations

    Positive: - the room is very nice and big - the hotel design is pretty - the staff is nice Negative: - the pool is so noisy with blasting music from the next hotel. - renovations next to the pool, noisy - even the spa is noisy with music outside. - very hard to find a sit by the pool. - there were children in the Adults only pool - the beach is public, not the most beautiful one, water is not clear. - there is limescale in the bathroom. - the toilet clogged even after they released it. - the food at the hotel is overpriced, for example guacamole and nachos 15 USD - at checkout check your bill! They tried to charge us for minibar and breakfast when they shouldn’t have.

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Nice place

    Very nice place located just a few min from the main street. Great night life (safe) very clean rooms and phenomenal food(great also for those who keep kosher)Ocean little rough by the hotel but overall great place. (if u looking at room selection plunge pool is not worth it)

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Water aerobics

    We did the water aerobics with Melanie and it was so much fun! They played fun music and engaged everyone at the pool, I highly recommend. They were so sweet and we gave eacother some much needed massages in the water ❤️ they were also very kind and trying to get to know all the people participating.

    Feb 16, 2025
Hotel Advisories
  • AdvisoryA minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy:

    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    General Information:

    Room taxes are included in vacation price.

    Minimum night stay restrictions may apply.

    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : additional fees apply for brining a pet.

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