Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida Fifth Avenue ,The 314 rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Unique Food and Beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach. The unique SPA is Inspired by and designed to resemble a Cenote, a unique geological formation typical from the Yucatan Peninsula area that is a surface connection to pure subterranean water bodies. The spectacular architecture sets the tone for this sanctuary, devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and the retreat you deserve. Youll also enjoy the hotels state-of-the-art fitness center, where you will be able to keep your routine while visiting us. Over 2,800 square meters of flexible function spaces are incorporated into an independent building attached to the hotel. An elegant, multi-purpose ballroom plus three sophisticated meeting rooms . 22DEC22-02JAN23 CXL 30 Days Prior Or 100pct Of Stay: 100 Pct Dpst 20DEC23-01JAN24 30 DAYS PRIOR OR 100PCT OF STAY/100PCT DPST 20DEC24-01JAN25 11:59PM HOTEL TIME 30 DYS BFR ARR OR FORFEIT DEP/100 PCT DEP RQRD 30 DAYS PRIOR OR 100PCT OF STAY/ 100PCT DPST

Property Information

Year Built: 2014
Accessible rooms: 6
All rooms non-smoking: 314
Connecting rooms or suites: 216
Double bedrooms: 115
Executive floor: 1
Floors: 5
Nonsmoking rooms: 314
Rooms with internet access: 1
Single-bedded accommodations: 199
Suites: 36
Total rooms: 314
Total rooms and suites: 314

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: US $10.00 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Advisory A minimum mandatory hotel-imposed fees Service Center Fee of $25per room, per night, a Resort Fee of $10 per room, per night and an Environmental Tax of $1 per room, per night (plus tax), will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).
Advisory The hotel charges an environmental fee of $1.4 USD per room, per night which will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 26.72 (plus TAX) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children under 11 stay free with parents.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5407 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Major disappointment & we are Hyatt travelers!

    Our stay was such a disappointment and we are Hyatt travelers. - Despite asking in advance and assured early check-in, we were checked in after normal check- in time because our room wasn’t ready. - No gluten free options, despite a several months heads up. We were also told repeatedly they would provide GF options in the club lounge, never happened - INSANELY loud “day” club next door that was loud and obnoxious when at the pool, in our room, etc - Repeatedly we were given off information from front desk. - My husband booked scuba through their activities desk, arrived early to participate and the Hyatt “forgot” to pass along his reservation to the second party despite charging us. All in all, major disappointment and we won’t be returning.

    Jan 19, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    BEWARE! THEY WILL CANCEL YOUR RESERVATION WITHOUT WARNING

    I’d love to tell you about staying at this hotel but I can’t because THEY CANCELED OUR RESERVATION. we made spring break reservations months in advance. We get a notice three months before spring break that they are just cancelling our reservation. We were told someone else needed the rooms. Now it’s too late to get anything nice for spring break and we are scrambling to find anything. God forbid it was something like a wedding. Can you imagine being told a few months before the wedding they just canceled your reservation? I wouldn’t book here if you have plans of actually staying there. Customer service was zero help. We tired everything and they told us to f*ck off.

    Jan 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great food

    I can’t say enough of this place. Incredible food and the service was amazing. Our server was Augusto and he took care of us. I highly recommend this place. If you want good kosher food make sure to check this place out. The sushi was delicious and the rib eye was perfectly cooked.

    Jan 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A must if you are in playa del Carmen!!!

    “We visited THE GRILL to celebrate my friend’s birthday, and it was an unforgettable experience. The ambiance was absolutely beautiful, creating the perfect setting for a special occasion. The food was not only delicious but also presented with such artistry—it truly stood out. The service was exceptional, with Juan Manuel being an especially attentive and gracious waiter who made our evening even more enjoyable. To top it all off, they surprised us with a complimentary birthday cake, adding a thoughtful and memorable touch to the celebration.”

    Jan 13, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Never again.

    Ocean view King rooms are over the pool area so no way to relax and get ready for dinner because of the overall noise and music. At least the music was good but had to turn up the volume on the TV to drown out the noise. Also the room was musty and damp.

    Jan 13, 2025