Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida Fifth Avenue ,The 314 rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Unique Food and Beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach. The unique SPA is Inspired by and designed to resemble a Cenote, a unique geological formation typical from the Yucatan Peninsula area that is a surface connection to pure subterranean water bodies. The spectacular architecture sets the tone for this sanctuary, devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and the retreat you deserve. Youll also enjoy the hotels state-of-the-art fitness center, where you will be able to keep your routine while visiting us. Over 2,800 square meters of flexible function spaces are incorporated into an independent building attached to the hotel. An elegant, multi-purpose ballroom plus three sophisticated meeting rooms . 22DEC22-02JAN23 CXL 30 Days Prior Or 100pct Of Stay: 100 Pct Dpst 20DEC23-01JAN24 30 DAYS PRIOR OR 100PCT OF STAY/100PCT DPST 20DEC24-01JAN25 11:59PM HOTEL TIME 30 DYS BFR ARR OR FORFEIT DEP/100 PCT DEP RQRD 30 DAYS PRIOR OR 100PCT OF STAY/ 100PCT DPST

Property Information

Year Built: 2014
Accessible rooms: 6
All rooms non-smoking: 314
Connecting rooms or suites: 216
Double bedrooms: 115
Executive floor: 1
Floors: 5
Nonsmoking rooms: 314
Rooms with internet access: 1
Single-bedded accommodations: 199
Suites: 36
Total rooms: 314
Total rooms and suites: 314

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: US $10.00 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Advisory A minimum mandatory hotel-imposed fees Service Center Fee of $25per room, per night, a Resort Fee of $10 per room, per night and an Environmental Tax of $1 per room, per night (plus tax), will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory A minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).
Advisory The hotel charges an environmental fee of $1.4 USD per room, per night which will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 26.72 (plus TAX) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children under 11 stay free with parents.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5371 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Christmas Vacation with the Family

    Beautiful hotel, exceptional service. Stayed here for just under a week over the Christmas holiday with my family. I had a room with partial ocean view - it was a nice size - spacious with 2 closets, a balcony with a nice lounge chair that faces the courtyard and has a nice view of the ocean; The property is very nice. Even though the hotel was extremely busy and was hosting a wedding, I didn't ever really feel overcrowded. I was generally able to find chairs near the pool or beach, and staff were always helpful in providing towels and setting up umbrellas. There's a nice gym that we used daily. We also spent a few hours at the spa. There are hot and cold plunges in each of the ladies and mens change room which was lovely, and a 'relaxation room' with a warm pool that was nice. there is also a lap pool and some outdoor seating that is a bit quieter and more peaceful than the main pool areas. Worth visiting even if you don't get a treatment. We had access to the Club Lounge and the ladies and other staff here were wonderful. I cannot say enough good things about them. Very prompt, attentive and helpful. The lounge did get quite busy at times. All staff I encountered were really kind and helpful. That stood out to me the most. There were some afternoon activities that were scheduled that we attended and were fun, and a Disney Show that was actually pretty entertaining. In terms of location, you're about a block away from 5th avenue and there are lots of nice shops and restaurants nearby. Its safe and a nice way to get off the resort and explore

    Dec 31, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    remarkable stay

    Our stay was truly exceptional, beginning with the pre-arrival experience. Viviana Espindola handled our pre-stay discussions with remarkable attentiveness, fully understanding our needs and accommodating every request. Her advice was invaluable, particularly when she helped us select the perfect room by outlining the pros and cons of several options. This personalized touch was unlike anything I've encountered in my extensive experience with Hyatt. During our stay, it was a delight to see Viviana's warm, welcoming smile several times. Any request we had was met with her prompt and cheerful assistance. I truly wish every hotel had a Viviana! Later, the entertainment staff created many unforgettable moments. Eduardo, JeanPaul, and Adrian were fantastic. Despite our tardiness, they graciously accommodated us on a memorable kayak trip, and we thoroughly enjoyed the daily volleyball and aqua Zumba classes with them. Their enthusiasm was infectious, and they made an effort to connect with us on a personal level. I've already recommended to friends, who are visiting soon, that they seek them out. While we subsequently stayed at the more upscale and luxurious Conrad Tulum, there was simply no comparison in terms of service. We felt the difference in service level keenly, and truly missed having Viviana's exceptional support.

    Dec 30, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great resort

    Great resort Enjoyed the whole experience. Great guest rooms, spa experience one of a kind!! Both pool & beach are available. Great staff with friendly services Section of Restaurants , first class gym ll! Something for everyone. Just a fantastic holiday experience for all ages 5 star resort

    Dec 29, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best resort we could have chosen.

    This trip was the best trip I have ever been on. I would like to mention for those who keep Shabbat how amazing the system was! For Shabbat they had a pre paid plan where you would show up at a certain time and get seated. After that they had chosen meals. They provided you with challah and grape juice. Friday night was so many courses! (First fish, then matzah ball soup, an entree then dessert.) the meal plan was different for children and adults. The way you would get into your room is by going to the front desk and asking them to unlock your room for you (on Shabbat.) Moving on, the staff was especially nice and I would like to talk about my favorite waiter. Juan Manuel was our waiter for the Shabbat meals. He was SO friendly and even did a magic trick for us. He would make us laugh and go into detail about the meals and tell us his favorites. We even got a photo with Juan. Moving on to activities. There are activities for everyone!! There is an entertainment crew that created pre planned activities such as pool volleyball and tie dying (shirts). Every day there were different fun activities!! Even sushi and guacamole making classes!!

    Dec 28, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing family trip!

    Gorgeous hotel, beautiful facilities, delicious food, and the best staff I’ve ever experienced. Juan Manuel is the best server we’ve ever had! Everyone went above and beyond to make our experience extraordinary. Gorgeous atmosphere, helpful and kind people, and fun activities. Can’t wait to come back!!!!

    Dec 28, 2024