Grand Naniloa Hotel Hilo, a DoubleTree by Hilton

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1808 reviews

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  This place needs help

  We stayed here for 5 nights following a 9 night stay in a Kona condo. Pros - Valet service ($25 per day) was great. Car brought around quickly and with a smile. Lawn and grounds were well kept Warm cookies were a treat Cons - We stayed on the 8th floor in a corner room. It wasn't until we had finished unpacking that we realized how loud the room was. My sound meter detected 50-75 db, for comparison, my home is around 35db. Not only was it loud, there was a vibration that I could feel when I laid my head on the pillow. The sliders had been painted so many times that it was hard to open and close them. It also didn't look like the tracks had been cleaned in a long time. Only 2 of the 3 elevators were working the entire time we were there and they were very slow. They have one casual restaurant and it was consistently short staffed. This meant we had to wait 30 to 45 minutes for a table. The servers were good and kind but the food left a lot to be desired. One breakfast, they forgot 3 of the 4 items in my omelette, said they were going to fix it and still forgot 2 of the items. The pool was very cold and the staff allowed not guest children to run and jump in the pool. I know they were non guest because I saw these 2 boys doing the same thing a couple of other places in town. The resort fee is $39 per day and I don't feel that we got our money's worth for our stay. They should have a nice restaurant and a casual restaurant in my opinion. We will not be staying there again.

  Feb 20, 2025
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  One night stay

  We had a great one night stay here. The room was clean and comfortable, came with a small fridge and coffee maker. The grounds are beautiful looking out at Hilo Bay. We did get a great Kamaaina rate, with a discounted resort fee that includes valet parking. The staff were very friendly and seem to really like there job, I would stay here again if I am in Hilo. I do wish it had a hot tub though it was to cold to swim in the pool.

  Feb 15, 2025
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  Great Stay!

  We had a fantastic stay at this hotel from February 10-12, 2025. The staff was amazing and very accommodating. Glenn provided exceptional customer service, ensuring we were promptly notified when our room was ready after our early morning flight from Maui. The restaurant was great, and the hotel is located in a nice area. We’re glad we chose to stay here instead of our original reservation at the Marriott on the Kona side. That said, the hotel could use some cosmetic maintenance. Our room lacked any decor or artwork, which made it feel a bit plain. The hotel management is aware as they left a note on the counter explaining their plans forward. Overall, we really enjoyed our stay and will definitely be back! v/r, Dr. Ken and Lorna King

  Feb 12, 2025
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  Stay was fine - more of a business trip hotel... families might consider a home rental

  This was a pretty busy hotel, with a lot of people checking in and out for conferences, and to see the city and surrounding area. In researching, this was the "nicest" hotel in the area, but I wonder if an a house rental might be better for families. Booked double queen connected rooms, which worked fine when we arrived and were on the first floor. The view from the rooms we received was of the parking lot, and the hallways to the rooms are very narrow, which makes guests have to bump into each other. It feels like you must bump into walls and people to get down the hall, which makes the initial impression of the stay just unkempt and uncomfortable. In addition, later in the night there are a ton of flying bugs on all of the doors, since there's a fluorescent light pointing on each door. That being said, Aisha at the front desk made our stay a lot better by upgrading us to the top floor with an amazing view of the mountain (although not connecting rooms, which was an issue we managed through). It was a lot less busy up there, but the elevators were slow, since it serviced all 14 floors, and there didn't seem to be a service elevator for the workers to use, so you traveled with laundry. The hallway issues were the same. Rooms have a mini fridge and microwave, and coffee. Water bottles for hilton members for only the first night. The hotel lobby bar was a fun place to visit, especially with the Hilton credit card benefits of free drinks - there was a band every night that was a lot of fun, and hula performance in the downstairs restaurant as well. The lava rocks and water in the back of the hotel grounds were so fun to climb around as ships came into port into the bay - it was stunningly beautiful at sunset. Morning breakfast was also nice right on the water watching the bay, the coffee and pancakes were especially good! The hotel valet staff are all really good people and do a great job helping you in and out of the cars with all of your stuff. Overall, stay was fine - you can get an amazing view if you ask for it and are lucky to get a nice person at check-in like Aisha. Grounds are really nice for a short breakfast, but otherwise you'll want to head out and see the city and sights.

  Feb 05, 2025
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  Not worth the price

  Everything was great until the girl Amy at the front desk spoilt it. She was very sarcastic and bitchy. I asked how much parking was being local it was supposed to be free but because I reserved through Priceline she was so eager to charge me full price for parking. She should not be in the hospitality business as her tone and response comes out as spiteful and sarcastic. There was a lady in front of me asking her for some bottled water and she was so eager in a nasty tone giving the lady a lesson instead of kindly advising the lady and apologizing that water is not complimentary. Amy needs to reconsider her position . On the other hand Aisha is super friendly and kind .

  Feb 02, 2025