Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17413 reviews
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Apr 03, 2025Terrible!
A lot of smoke and mirrors. EVERYTHING is an extra! You have to pay $9 usd per day for a lock to your room safe which wasn’t even bolted to the wall. A painted tin box with a huge lock. Rooms are dirty and in desperate need of updating. We were here for 7 days. Elevator only worked once. We were afraid to sleep in the bed let alone shower. Shower water stunk. We tried to get ice for the room for our water that did not exist in our beat up bar fridge and we had to go to the bars to get it. 3 bars said no before one finally did. Pool towels are difficult to come by. We were supposed to have them in our room. Had to find the towel hut and was told to sign a book to get a towel but had to return them by 5pm. No seating by the pool! Lunch was terrible. All items left outside. Flys in ketchup. What u see or are told by the Sunwing people is just to get u to open your wallet. We paid for ocean view later to find out it was a standard! Ripped off! Im so upset!!!! Pool side was gross. Cigarette butts everywhere. They pushing to use their app for everything including booking restaurants. The app was so confusing and difficult to use. There are lots of restaurants and the major you had to pay for. Very disappointed! If you like spending your time walking around aimlessly or getting lost this is the place for you. Big waste of your vacation time. Was expecting more but obviously got so much less.
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Apr 03, 2025
Pésimo hotel y caro
Pésimo hotel, instalaciones viejas cortinas rotas y moho,el baño lleno de moho , las chicas de limpieza pésima actitud . Es un hotel carísimo para lo q es ,te manejan q tienen 15 restaurantes y solo son las zonas de snacks y los q hay comida pésima le dan mucha prioridad al extranjero que triste
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Apr 01, 2025
Terrible experiencia
Si lo que buscas en mala comida (pésima , cero de 100) , mal servicio, que no arreglen tu habitación y que te discriminen por ser mexicano, acude a este hotel. Lo único bueno es la alberca, que es tal como la foto, hay filas excesivas para una bebida y tardas una hora en hacer check inn. Cero recomendable.
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Mar 30, 2025Not so all inclusive No loungers.
Just got back from Cancun Grand oasis. Why are there not enough loungers in this place. They need to double the loungers on the beach and by the pools Just so people don't get short with each other ,and the not so all inclusive ala carts just 2 out of 6. No free drinks in the casino again, not so all inclusive . The coffee place in building 4 was great and the buffet on that side too was great too
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Mar 30, 2025Lousy.
Don’t go, the attention depends on the ticket you bring and also the language you speak, party destination to more than not be able to especially for foreigners who will lose consciousness, so familiar nothing. And the benefits between categories are not worth it.