Location
Cancun Hotel Zone - BeachfrontProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8346 reviews
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Dec 24, 2024Substandard. 3 Star at best.
One of the worst experiences at a hotel from start to finish and the warning signs were there from the offset. We enquired about upgrading to a ‘Master Suite’ which had a number of additional options including twin double beds, turn down service and mini bar, jacuzzi, etc. On arrival we paid for the upgrade and were told the twin double beds were being set up. This never happened and the hotel management advised that they do not do twin double beds in a Master Suite, even though this is advertised on their website. We’re 7 nights into our stay and we haven’t had a single turn down service. The jacuzzi was filthy and after asking almost daily for it to be cleaned this never happened. The room promised luxury and simple amenities like bath robes and slippers. These were none existent. The list is endless and in my view and the evidence I have it’s not somewhere, where it recommend you to take your family. The hotel don’t take to feedback well and their defence of “you paid for an upgrade on arrival” is simply ludicrous. There are however a few positives in a handful of the staff in the coffee shop and dotted around the hotel. Otherwise you’re greeted with dull unhappy members of staff. My advice would be look elsewhere.
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Dec 05, 2024
Don’t waste your time or money!
We booked this hotel (for the last night of our honeymoon) based off the reputation and high reviews of Oasis. Where do I start.. Checkin in for sens was on a separate floor, started off great but would have just been faster at the front desk downstairs. Luggage to our room also took forever so we ended up going back down to collect ourselves. Could not get a reservation at any of the Restaurants and was told by the front desk that they don’t have an enough seating in the restaurants for guest numbers. Might explain other reviews on ridiculous wait times in general. Thought being a luxury hotel the bedding would be at a much higher standard. We had to ask for blankets to be bought up and there was only 1 actual pillow in the cupboard. Tried to call reception and guest services multiple times for another with no success. Air con was broken, was like an ice box. Power short circuited and had none for about 4-5 hours in room. Had to call 3 times about having it rectified. We stayed on a Thursday night. No evening entertainment other then belly dancing.. The food was ok but not what you would expect at a Luxury hotel. No room service and no way to request anything via the app, everything manual via calling the front desk. Staff we delt with were always friendly. Best part about room was ocean view, they are not as advertised and luxury like we were expecting. Was a complete let down for our last night on holidays before a 20 hour flight home. Wanted something nice and lush and a comfortable bed for good nights sleep.
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Nov 10, 2024We will not book this hotel ever again
We (3 x 35-year-old women) based our selection of this hotel on the incredible reviews. We also wanted to be close to Cancun as I have never been to this part of Mexico. We usually go on vacation to all inclusive 2 times/year all over the Caribbean. The beach is not as per the pictures on any websites. It is very small, and the water is yellow/green in front of the hotel. The section where it is permitted to swim is small and is also where you can use kayaks so not that pleasant. We are currently there so our stay is from Nov 6-13, 2024. 99% of the persons in the resort are Mexicans. The food at the buffet is catered with this in mind. The restaurants are all excellent and very easy to book through the app. There is a lot of kids everywhere. The main pool is very small, not in the sun and it was always full. There is a 2nd spot with pools that needs to be reserved which is also in the shadow. There is one discothèque, and it wasn’t clear when it was open. The service everywhere is excellent. Everyone is very nice & attentive. Drinks are the best part of the resort. You can use the ferry 5 minutes from the hotel to go to Isla Mujeres (USD 34 both ways). It is way cheaper than booking a full tour. Once, on the island, you can have a chair at any restaurant/hotel if you buy for a minimum of x $. The beach is amazing!!!! Downtown Cancun is 10 minutes away on a bus ($1/each way) and very easy & fun to go to. ***We would not book this hotel again. If you look at the reviews, you can see the Spanish names of the reviewers, so it is probably why the rating is so high***
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Oct 14, 2024Amazing experience
The experience was entertaining and the food was amazing. Our waiter Bartolome made it even more memorable. It is an experience for all ages, young and old. I recommend this restaurant as a must try for everyone. It is something I have never experienced before.
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Sep 06, 2024
Best service in all Cancun!
Great destination for a family and friends trip! If you are looking for a great to stay in Cancun with your family and friends The Sens is the place to go!!! Thank you to everyone who made our stay so special your team is outstanding. We will be back