Resort Details
- BoghaliAwaken your senses with spices, curries, and flavorful sauces at this exotic Indian restaurant.
- Chang ThaiSweet, salty, spicy, and tangy, all combined in the most sophisticated gastronomy of South East Asia.
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - El DoradoA savory steak house with the best grilled cuts.
- La AdelitaMexican restaurant with authentic dishes, such as northern-style burritos and Margarita shrimp.
- PortofinoItalian restaurant with artisan pizza, pasta and other classic dishes.
- Poseidon
Beachfront restaurant with fresh grilled fish and exquisite rice dishes
- SumptuoriTeppanyaki restaurant with show cooking and Japanese specialties.
- Various Bars/Lounges15 uniquely themed bars, including a swim up bar, beach bars, a sports bar, Lobby and waiting bars, and even a sky bar.
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Children's pool
- Children's programClubs for babies, kids and teenagers
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water SportsIncluding stand up paddleboard
- Pool4 pools, including one for children.
- Spa †Zentropia Palladium Wellness & Spa offers you a luxury spa and wellness centre where all kinds of treatments are available, including water slides, whirlpools, an ice cabin, a dry and moist sauna, a foot bath with stones and a sensation shower.
- Tennis court †
Rafa Nadal Tennis Centre is onsite at Grand Palladium Costa Mujeres. You can benefit from:
- 8 illuminated clay tennis courts.
- 1 soccer field for teams of 7.
- 1 paddle tennis court.
- Bar-cafeteria with TVs to watch tennis among other sports.
- Gym for warm-ups, stretching and basic workouts.
- Exclusive exposition of Rafa Nadal objects and garments.
- Merchandising store with premium products and stringing service available.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11819 reviews
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Jan 28, 2025Simply Not The Best
We were here for a week on a business appreciation trip with 250 of our closest friends. Lets start out with the good. Check in was very easy. For the most part all of the staff were very nice and helpful. The grounds were beautiful, clean and well kept. Now the bad. The resort is very large and not easy to get around at. It was very difficult to get rides on the golf carts as they were full all of the time or nowhere to be found. So we found ourselves walking most of the time. Some days over 7 miles according to our trackers. Our room was a Suite in building 13. Pretty centrally located but far from the beach and village. Going to either was a pretty long walk. The room had a very strong bad smell of mold or mildew and was excessively humid and damp the entire week. Also, we disliked the fact there was no bottled water, only canned that wasn't the most ideal to drink from. As far as the food, don't waste your time on the specialty restaurants. It was difficult to get a reservation and the food was not good at all! In reading the reviews it sounded like the Indian was a favorite. But never open. Eat the buffets or at the sports bar. The beach was nice, but if you're not a member of some elite club, you're not allowed to sit in the quitter not as busy areas. The week we were there the weather was pretty awful. Chilly, cloudy and rainy. With that being said, there was absolutely nothing to do when its raining. No activities or games of any kind. Needless to say, we would not recommend this resort.
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Jan 27, 2025Le Petit Chef Experience
Thank you to Ricardo and Fernando! We went to Le Petit Chef experience at the resort. I can’t express how awesome that experience was!! The server Ricardo ensured that we were always tended to, he was very attentive and always had a smile on his face. He is an excellent waiter. The chef Fernando, although not as petit as the chefs in the animation, made sure to greet us and made incredible courses! The food was very delicious and the plating was impressive! The experience was definitely worth it, I recommend it to anyone who is interested in an interactive food experience.
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Jan 27, 2025Great escape from Northern winter
This was my second visit to this resort. Would have been perfect but for the all day jackhammering and and drilling that prevented us from sitting on our balconies or opening our sliding doors. I appreciate that such work is necessary to maintain high standards but believe a rate reduction or offer of another room should have been offered. Apart from that, the grounds, shows and services were 5 star.
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Jan 27, 2025
Good service , food was tasty
Service really good and food is really tasty. I really like how they were able to make accommodations for us and make us feel really special, especially Luis , he was able to handle minor inconveniences and some miscommunication with staff but I really appreciated how he came through for me and made exceptions for my guest and I!!
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Jan 27, 2025
Resort Staff
This was our second visit to Palladium Costa Murejes. Shout out to Israel. Incredible customer service. He was hustling at the pools and beach making sure we were well hydrated and cared for. In fact every area we visited we were really impressed with the customer service. 10/10 service
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryIn order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.