Location
Montego Bay-BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16377 reviews
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Nov 22, 2024Fantastic hotel
We arrived here as part of a multi destination stay, we were blown away by the hotel overall, we could not fault anything about the hotel from rooms , cleanliness and staffs positive attitudes. This hotel is far the best we have stayed at and will certainly choose again. Easy to book in the ala carte, we booked 4 out of our 5 night stay and none disappointed us. Wr booked sea view and the view was amazing worth the extra money Tipping is not expected and you get the service with or without a tip, obviously they were very grateful if you tipped because you wanted to. Food was really good at Jerk hut, we tried both and they were very good. Drinks were mostly good, however in the infinity bar a few drinks ordered tasted like sterilisation fluid, drinks were changed as soon as they were made aware,.service was very good Overall would we stay here again most definitely would
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Nov 22, 2024NOT So GRAND Palladium
My stay at this high-end motel was horrific (9-16 Nov). I booked my room over 8 months prior to my stay and also checked in on line 2 days before. I requested a king size bed with pool side view. What I requested I did not get, instead I was given two full size beds, so my husband and I had to sleep in separate beds the entire 7 days. What was supposed to be a romantic get a way was not. Not to mention our room was on the 3rd floor. I informed the receptionist that I was disabled and needed a room a room on the first floor. I was told that she was not able to assist me because they were booked and that it was my fault that they were unable to accommodate because I should have put that in my reservation profile. I said "no" it should have listed on your website that none of the buildings where the guest accommodations have elevators. I pleaded for several minutes with her insisting for a room on the first floor. She said that they were full to capacity and would not be able to assist me. I returned the next day to she if I could be accommodated and was told to check again the next day. I checked again on Tuesday and was told that they could downgrade my room to accommodate me, however, I would have to sign a downgrade statement and would not be refunded any of my money. I informed her that I was not willing to do so. As much money as I paid why would I willingly agree to such a ridiculous suggestion. We had to make reservations for dinner each night to eat at the restaurant. The first reservation was made for the seafood restaurant. To our surprise we were informed that if we wanted lobster, it would be an additional cost of $45 (this is supposed to be all inclusive). One individual in our party never received her meal after waiting for an hour. The following night we made reservations at the Jamaican restaurant. I was informed 45 minutes later by the waitress that they ran out of my selection which was the rasta pasta. I asked to speak with a manager. They manager came and said we are working to get you your meal give us 5 min. I explained to her that I had paid for Bingo, and it started at 9 and I needed to leave by 8:45 and she said ok. At 8:55 I decided to leave, I did not receive my food and no explanation from management. We were approached by staff while lounging on the beach informing us that we need to move. The reason given was because people who possibly wanted to rent the cabanas would not want to rent them because we were sitting near them. I refused to move, and she said she was going to get security, and I informed her that I would be there when she returned. Security came and I informed him that before I move everyone on the beach would have to move. If they didn't want anyone sitting near the cabanas then they should have been roped off like others were. During my 7 days stay no one ever used those $150 overpriced cabanas. Security agreed and we remained. My key stopped working so I proceeded to the front desk and there were over 50 people waiting to be checked in. I went to the concierge and asked if she could assist with getting my key issue resolved. She informed me that I needed to get in line and wait. I politely asked her again for her assistance. She finally decided to get up and assist. She returned and told me that they were having issue with the key, and I would need to have a bellman assist. I then had to ride the shuttle around the resort with the shuttle driver to drop off and open the door to the room. The key situation was an issue for 2 days. If you needed to return to your room, you would have to have the bellman assist. On one occasion upon arriving to my building I informed the bellman that I need assistance getting in my room and he said my key is not working. I asked him if it was because he didn't want to go up 3 flights of stairs his reply was housekeeping can assist you. Over 10 different times I was let into my room and never had to show any ID. Whatever room you said was yours you were let in. There were a couple of days my room wasn't cleaned. Every day we were there it rained, and I noticed the floor was wet, didn't think much of it that it was from the shower. When my room was cleaned, I wondered why a towel was let beside the toilet. I reached to move it and noticed that it was soaked. I look up and the ceiling and the wall was leaking. I informed them and they did NOTHING. One of my colleagues had to change room 4 times because of flooding in her room. One of the occupants in the room had to leave the to return home because she slipped and fell in the middle of the night due to flooding in the room. The morning of my departure I called the bellman to pick up my bags. The phone rang over 50 times and the operator answered she said she would pass the message. I waited 45 minutes no bellman. I proceeded to the bellman area and informed them that I had been calling, and the phone is just ringing and ringing. By this time, it was 7:20am he said, "Well I don't start work until 7:30". We were trying to make sure we didn't miss our shuttle to the airport. There was a young lady in uniform standing in the loading area. I approached her to ask about transportation and she had such a nasty attitude. She said I am not a driver, and I said to her I wasn't asking if you were a driver I just wanted to make sure that we get on the correct bus that was transporting us to the airport. I said never mind with your attitude I don't need your assistance. I was able to get the information I need from other representatives that were there. However, they refuse to give me her name and said people have complained about her before. Since I was unable to get her name, I got her picture. Several of the staff members would ask how is you stay and I would inform them of the various discrepancies I was having and they would say a lot of people are saying the same thing. They would also tell me how unhappy they were. My question is how do they expect employees that are unhappy to treat customers in a welcoming manner???? Again the Grand Palladium was NOT so GRAND! I would not recommend this resort to anyone even if the stay was FREE!!!
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Nov 21, 2024
Amazing service and amenities
All the staff are so friendly and welcoming. Our housekeeper Nichola was a real unsung heroine who took real pride and joy in her work. The amenities and site were beautiful. What a wonderful restful place to holiday. The beaches are well kept. The grounds meticulously kept and all restaurants served a lovely selection of meals.
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Nov 21, 2024
Fabulous resort
I had a week at this resort. Fabulous meals in every restaurant. Beautiful beaches and good water sport options with equipment provided. Trips organised by the on-site travel agent. I felt very safe & well looked after on all of them. I can’t wait to go back again!😃
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Nov 21, 2024
The best Resort
I love the experience, my first time in Jamaica in love with the views, accommodation and amazing customer service.