The Grand Palladium Palace Resort Spa & Casino is located on the seashore of the famous Bavaro Beach in Punta Cana, right next to the other two resorts of our tourist complex: Grand Palladium Bávaro Resort & Spa and Grand Palladium Punta Cana Resort & Spa. Its exotic landscape features a lush palm tree plantation, beautiful tropical plants and a 1 kilometer long beach with fine white sand and pristine turquoise waters. The Resort is a perfect place to escape from all worries…take a walk around exuberant gardens, enjoy special dishes from our diverse cuisine selection, or relax at the Spa.
Location
Punta Cana - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a Spring Break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13506 reviews
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Dec 18, 2024Beautiful resort!
A lot a things a good. The lunch good be better and the entertainment too. The articles in shopping centre a very expensive.
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Dec 15, 2024Very satisfied
Very satisfied. Great hotel. Very Good Service. Great Pool Bars and Restaurants. You will find there everything you want.
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Dec 14, 2024
The only vacation I never wanted to leave!!!
Let me start of by saying this place is amazing on its own. What set it apart from everywhere else we have stayed was the staff that worked here. I have never been treated more like family in all my years of traveling. Just amazing people to talk to!!! The food was terrific and rooms also very nice. No problems with keeping the rooms cool. (The wife kept it cold enough to hang meat lol). Drinks were made strong and delicious. I can’t brag in this place enough. We can’t wait to get back there and vacation.
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Dec 12, 2024
Memorable holiday
I can’t fault the palace staff they really helped make our holiday memorable from the fantastic William, Andres, Michael and the team at the pool making exceptional cocktails to the entertainment team Coca Cola, Capuccino, etc who make the day fun with yoga, Zumba, aqua and other great activities! Nicandro at reception who always knows I need water and change and the lovely coffee shop team which makes a great start to the day. In the evening Vidal can’t do enough for us at his fab bar in the palace lobby but also a great team in the main bar Luis Alb, Pedro, Carmito etc. Can’t wait to return!
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Dec 11, 2024Overall review of the hotel
1. Cleanliness and Maintenance: Food: The dining experience was completely unacceptable, as flies and stones were found inside the food. This was documented with photos and videos, and the restaurant employee who took the room number was informed, but no compensation or apology was offered until our departure. Rooms: The cleanliness inside the rooms is not up to the required level. During the stay, the room was cleaned only 4-5 times out of 10 days. The floor of the room always had sand, and the tea and coffee in the room was always incomplete. The toilet paper used was very bad, as it was only one layer. Maintenance: There are frequent malfunctions in the rooms, such as lighting, air conditioning, and the balcony door. Some of these problems took long hours to resolve. 2. Service Quality: Staff: The reception staff were not professional. We were assigned an inappropriate room that had malfunctions, and when we asked for a change, it took more than 6 hours. Some of the staff were also unprofessional and seemed to be trying to prevent us from knowing our rights. Response: Problem solving was very slow, it took hours to move us to another temporary room. Instead of providing quick solutions, we were asked to stay in a broken room until the faults were fixed. 3. Food and Beverage: Food Quality: The food is always cold, whether it is breakfast, lunch or dinner. Although the taste is acceptable, the cleanliness is absent. There is also a clear discrimination from the chefs when serving portions between guests. Beverages: Alcoholic drinks were consistently of poor quality, except in cases where a "tip" (gratuity) was given. "Premium" drinks were only served based on tips. 4. Reception and Information: Arrival Procedures: Upon arrival, there was a loud DJ party in front of the reception, which made it difficult to understand the staff's instructions. Information Provided: The information provided by the hotel staff was very incomplete. We only discovered many important details at the end of the vacation, such as the presence of in-room dinner or that some of the restaurants included in the reservation require prior reservation. 5. Language: The staff's level of English is very poor, which makes communication difficult. There was also inaccurate or incomplete information regarding services. 6. Shopping and additional services: The prices of shopping inside the hotel and the pharmacy were very high and unjustified, exceeding the prices in areas known for high price