Nestled amidst the sugary-white sands and crystal-clear waters of the Mexican Caribbean, this superior retreat appeals to families, spa-lovers and couples looking to tie the knot. With an expert blend of modern amenities and inspired designs that are in perfect harmony with the tropical surroundings of the Riviera Maya, guests are treated to pampering spa treatments, over 20 bars including swim-up bars and a disco, romantic wedding services, all-suite accommodations and family-friendly amenities like 24-hour dining and entertainment, supervised activity programs where your little ones can make arts and crafts, play games and meet new friends and dynamic facilities like mini-golf, water sports and tennis. Created to accommodate the complete comfort and convenience of each and every guest, this polished oceanfront resort ensures unforgettable vacation experiences from spectacular sun-up to sun-down.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 53 miles

Property Information

Year Built: 2005
Floors: 3
Total rooms and suites: 264

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
Advisory Room service: From January 1, 2022 the charge will be USD 15 per room and service.
Advisory Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policy: 

This hotel cannot guarantee a spring break-free environment.


Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.


General Information:

Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 7268 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Disappointed

    I have stayed here many times and been happy. Unfortunately the lack of communication and quality has declined. For the amount of money spent it is not worth what you get. Stay elsewhere

    Nov 22, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Hoosier in mexico

    I enjoyed my week with you, the service was at the restaurants and bars was good, the food was good as well. my only unsatified because the pool at White Sands was closed, but the other pools were very nice. I did not get the shuttle drivers name but the gentleman i used each morning was very polite, and a great testiment to the serve I had for the week.

    Nov 22, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Very unorganized

    We got to the hotel and our sheets were dirty with huge stains. they should have never been put on the bed. We were never told about having to reserve dinner or how to do it. Had to eat at the buffets. They did not tell us either that there was an app that will take you places in the hotel system. Also we were not told that over half the hotel is blocked off and under construction when booking or before stay ect, so a lot of amenities where unavailable to use.

    Nov 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Memorable family holiday with my parents, sister and families

    The kids club was INCREDIBLE!! Emma, Lore, Brian, Karen, Gaby and Jessi all went over and above for us!! We have a 1 year old and 4 year old and always enjoyed their time with the gang! The resort was also amazing - very clean, massive and awesome facilities!

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Bucek Wedding

    Staff was amazing, spoke fluent english and were very helpful, and friendly. We found the resort was under construction when we arrived, and were not aware of that when we booked, so that was quite disappointing, however the staff made up for it. We had an amazing time, felt like we were the only ones at the resort. Thank-you for the amazing service! We will be back!!

    Nov 19, 2024