Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9093 reviews
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Apr 15, 2025Pros and cons
The hotel is perfect for family of little kids if you want small and convenient. The beach is little, you can’t walk anywhere but it’s private no unsafe feelings. The view is hit or miss but the ship port is smack dab in front. The food was scary at buffet lunch in terms of temperature. We never got sick so maybe it was fine, also chose wisely. Very difficult footing for anyone with disabilities, stay away. Centrally located, stay away from Hard Rock Cafe. Service at resort was great everyone friendly. Don’t get wrapped up in concierge, it’s all a scam. Plenty of shade and space to hang. Dinner spaces very nice. Clean pools and beach. Don’t book excursions with hotel double the price and beware of spa not legit, not sure the staff is trained. Drinks can get lost in translation so just stick to the basic wine, and beer. They have an overpriced store for convenient items and water stations throughout to refill water bottles. The place shuts down by 1AM so plan accordingly. They have an app they say says it all but it doesn’t. They do have a theater with low grade entertainment but totally fun for kids. Not a place for teens! This by far was my biggest problem, booked through another third party and it was advertised they had motorized sports and such they don’t. Super jungle atmosphere but a lot of stairs between lobby and rooms, elevators don’t work. It’s cute but it just depends on what you’re looking for, this place is quiet but offers some want to be excitements . We didn’t hate it but also would be ok elsewhere.
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Apr 15, 2025Réception, Check out, meals , Beach, room
The staff every where in the hotel were very welcoming, smiling and friendly. The persona working on the Beach, the Bars were Professional
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Apr 15, 2025Grand Park Royal Cozemel
Hotel did not cater very well for Gluten Free as one of our party has Celiac Disease, as a result she was ill on 3 occasions,
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Apr 15, 2025
Great experience.
We had a great time! The size and location of the resort is perfect, the staff are friendly and courteous and the food and drinks are excellent. The resort was very clean and well maintained. We had no problems with time share sales people as mentioned in other reviews. Swimming and snorkeling is very good but lots of other options are available. We will go back.
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Apr 14, 2025
Fantastic Value!
Vacation was clean and a very safe resort. Best value on Cozumel! Food was excellent with lots of healthy choices. Plenty of options at the Bar for your beverage. Beautiful little private beach ⛱️. Great for snorkeling with coral close to shore.