Grand Park Royal Luxury Resort Cozumel - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8969 reviews

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  n/a

  air cooland to cold in the room,and i can make a good ajustment, for the rest all is good, personnel,room made, waiter, garden, all poeple have a big smile.

  Jan 27, 2025
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  Choose somewhere else to stay

  This was the first time I had been to Cozumel. Sadly, the experience was something I would not want anyone else to go through. For a 4 star resort, I was very dissatisfied. There were some positives of the resort, such as, the maid was very kind and always had clean towels and anything else we needed. However, the negatives outweighed the positives. First thing was the elevator from the main lobby was broken. Therefore, you had to have the bellboy take your luggage and you had to walk down very uneven steep steps. Anyone who had a tough time walking or a disability would have struggled. No one showed us where any of the amenities were. We had to hunt someone down to get the information. Which was still not helpful. The room was clean, but the lights were flickering like a strobe light. We called down about it but were told it would stop. It didn’t. There were no bottles of water, instead there were two water bottles in the room for you to fill at the filtered water fountains. The first issue with that was the fact there three of us. When we asked for an additional one, the answer was only two per room. We complained and they said they would send another up. They never did. The mini bar in our room was filled once. My daughter and my sister both called to ask for soda to be delivered and were met with excuses of how they don’t deliver them. I called and we were brought two cans. The other times we called, no one showed up. We had a connecting room and we could hear everything from the next room. When I say everything, I mean everything. The food was awful. I would not recommend eating at the Mexican restaurant. The Italian restaurant was okay. Although, my daughter got sick from what she had. The buffet for breakfast was the best of the food. But you needed to get there early otherwise things ran out and they were slow to refill or they just ran out. The lunch and dinner at the buffet was not impressive. There were not a lot choices that I found appealing. We ate a lot of fruit because the main dishes had been inedible for us. The worst part of the experience was the upkeep on the pools and hot tubs. Both hot tubs did not work. We were told they hadn’t worked for “15 days”. It’s a little odd that both didn’t work. The main pool had a light that was popped out and zip tied together. You were able to see the wires. Mind you, this was under the water. I didn’t feel safe being in that pool due to that.

  Jan 26, 2025
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  Accommodations great; food not so much, no opt-out on all inclusive

  First the pros, the rooms were clean and housekeeping does an amazing job. We had a garden view room on the 4th floor and were able to see over the treetops to the water. We had a two room suite(?). The master had two double beds and the bathroom with a sitting balcony. The living room was spacious with a Murphy bed, couch, few chairs and table. Also a small sitting balcony. The staff during check-in/check-out, and in the restaurants, were very friendly and polite. There are scheduled activities on property including shows in the theatre. They are not big production quality shows, but fun to go to. There are three pools, one being an adult only pool where we were able to reserve cabanas for the day at no cost. The Bikini bar is sheltered with tables which worked great for card playing since it rained while we were there. They provide reusable water bottles and have water refilling stations throughout the property which was great. Less waste! The grounds were kept very clean and the flowers that were blooming were beautiful. Some cons - only one guest elevator worked the entire week we were there. The elevator you had to take from check-in to the guest elevators were out of service as well a few days so you had to go down the stairs. Fine for most, but not for those with mobility issues or the poor staff who were carrying bags up and down the stairs. The property grounds are not smooth pavement which adds some authenticity, but some care needs to be taken as you’re walking around. Also, floors in bathrooms, hallways and guest rooms are marble so very slick when wet. Because it rained while we were there, the hallway to our room had standing water (the hallway windows overlap in two pieces vs being one piece). They promptly mopped and put out signs for awareness. The biggest con for our group of four was the quality of the food at almost all the restaurants especially since you can’t opt out of the all-inclusive. The menu is a little misleading. Example beef stroganoff usually comes with egg noodles, not the case. The dishes were coming to us cold, medium rare beef coming out either rare or well done. Fish in the battered fish and chips came out gooey for one of our friends, but cooked fine for another in the same meal. Buffet choices were so-so, but food you’d expect to be hot in the warmer, weren’t. Almost as though they weren’t made or heated up then put in the warmers, but previously made, then placed in the warmers to be warmed up. The food also wasn’t being refilled. One day there was absolutely no sliced bread at either buffet lines and we never saw it be filled and it was not yet 10am with the breakfast buffet til 11:30. The food at El Pescador was good enough that we ate there for several lunches (it’s next to the adult pool). I had the different seafood offerings and glad to say I didn’t get sick. We did visit cafe sole for coffee drinks and ice cream almost daily.

  Jan 25, 2025
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  Cozumel

  Our room was very nice and we had a very good view of the cruise ships every day. We did do a tour of the island and it was very informative. The only thing was we didn't enjoy the food very much. Plenty of it but wasn't to our liking.

  Jan 24, 2025
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  Relaxing Holiday

  Very comfortable resort with wonderful staff and great location. The rooms were very clean and comfortable. The view was wonderful when the ships were not there, though interesting to see. The breakfast and lunch buffet could use more variety as it was pretty much the same every day

  Jan 22, 2025