Grand Park Royal Luxury Resort Cozumel - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9030 reviews

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  Solid 4*

  Had a bit of an issue when first arrivng... broken chair on balcony... and nothing in the bar fridge (which was loud to the point we just unplugged it at night to sleep) but after two days, everything was fixed except for the loud fridge... nice resort, layout was like a Mayan jungle theme... clean.. nice staff... good food... pools good with two infinity pools over looking the cruise ships dock... beach was small but good snorkeling.... great location but expensive in Cozumel for shopping... Definitely a solid 4 star... not recommended for anyone with accessible requirements

  Mar 09, 2025
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  Wonderful Vacation

  This was our 2nd time here. We love the generally quiet atmosphere. The buildings and grounds are kept exceptionally clean. The beds are super comfy. (I’d like to know the brand of sheets they use). The staff are very friendly and helpful. We would definitely come back again.

  Mar 07, 2025
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  Our getaway to Cozumel!!

  We loved that this was a slightly smaller hotel then most as you were able to mingle with people you meet easier. Food was decent most days, although no option for late night snacking unless you order room service, which wasn't always reliable. The sports bar closes at 12am not 2am as the website says....if you're a late night partier. It wasn't a huge deal to us as we were usually ready for bed! It's close to walk to local stores but we felt safe in taking a taxi if we wanted to go further in town. A lot of cruise ships coming and going which was great scenery, but also made things more expensive nearby. The weather we had was fantastic, and miss it already! We made some new friends which we will plan to see outside of our getaway! We had a great room with a partial view of the ocean, we moved to the building after asking if we could be switched to one with a king bed which we were able to change the next day. All and all an awesome trip as hubby and I celebrated turning 40! Definitely recommend!

  Mar 05, 2025
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  I would return.

  We loved the smaller beach and the incredible snorkeling right in front of the hotel. Staff was lovely. Beds very comfortable. Loads of hot water but tap a little tricky. New loungers at the beach and pools. Chairs on balcony new too.

  Mar 04, 2025
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  We would definitely recommend it! It's a smaller resort

  There is an additional environmental fee that needs to be paid upon check in. It was around $25/ American. The rooms... We were in bldg 2. I have seen other reviews complain about NO hot water. We had no problems at all. We were on a lower floor and our view was a giant palm tree. If you want scenery go higher up. There is no sheet on the beds in our room. There is a fitted sheet, then a duvet cover. Weird never seen that before. I think they just forgot to put one on. There is no bottles of water on the resort. They provide reusable bottles and have water stations around the resort. I would also suggest to bring your own traveler cup. The plastic cups at the bars they reuse are not the greatest. If you are looking for nightlife this is not the resort for you. They have 1 different show every night. There is no disco or casino on sight. We found the food to be pretty good. There is a few odd things. Like no Ketchup when French fries are at the buffet, or butter for dinner rolls. Surprising no pizza! Every buffet has pizza lol Just minor things we noticed. These are not complaints at all just observations. The buffet.....that egg station is a nightmare lol sometimes it can take 15 mins to get your eggs cooked. There needs to be a faster option. Psst....if you're looking for bacon is hidden at the egg station and you need to ask for it. There is 3 a la Carte. Mexican, Italian, and Mediterranean. They do not take reservations. They don't open until 6pm. Only options for food during the day is buffet, snack bar by the beach pool, and pre-made sandwiches and veggies sticks, and ice cream at the Cafe. A major flaw to the resort is the main pool area has no washroom close by. The only ones available are in the buffet restaurant.( which is a pain to go dripping wet into) or the lobby located upstairs. Maybe people just use the pool!! lol All the staff were very friendly. We were worried about being harassed for the time share, but not at all. The locals do not bother you like at other resorts wer have been to. It seems taxis are $10/amercian or 150 pesos to downtown. Or an approx 45 min walk to downtown. We would definitely recommend this resort.

  Mar 03, 2025