Location

Playa Paraiso
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De Cozumel (CZM) : 15 miles
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 1980

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $32.57 Mexican Pesos (approx. $2.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 8915 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Beware of timeshare salespeople

    The beds were comfortable, not too firm. They provide toiletries which was convenient. It wasn’t the easiest to walk around outside. It wasn’t a smooth walking area, had rocks instead. Definitely would be hard if you have mobility or balance issues. The shows varied. Some were good and others were left. They had a board that showed the weekly activities which was nice but didn’t show where they were located. It was annoying with the timeshare salespeople bugging you every time they saw you. I just wanted to spend time with my son. Not much to do when it’s raining, which one day it rained non stop. The beach is across the street but easy to get to. They state there’s 2 jacuzzis. They are just like a smaller pool with seats. They aren’t heated and don’t have jets. There’s plenty of chairs at the beach and pool areas. Bars with snacks close early so you have to go to the restaurants or order room service. The restaurant claim guys have to wear pants and nice shirt. There were guys in shorts and t shirts. Didn’t bother us but my son had to buy nicer clothes thinking he had to wear them. The hotel either needs to remove that from the description or enforce the policy.

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Big disappointment

    I was very disappointed with our overall stay. The resort is clean and have friendly staff. I have no complaints there at all. But honestly the food was very below average. Specifically the snack bars and buffet. The only time you could eat at the other three restaurants were for supper and that was if you made a reservation or got there right when they opened. The toilet in our room backed up twice. For two day we had not hot water. The air conditioning in the room never got cool most of the time it was cooler outside that it was in our room. Needless to say we will not be going back for any future stays.

    Dec 19, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Solo trip

    I have been here several times and usually have a good time. This trip wasn't as pleasant, Be prepared to use stairs because the elevators were not working, only 1 of 3 in the building was working. I always go to the spa for a massage, and they are usually good. The person I had this time was on her phone while giving a 1-handed "hold", i wouldn't even call it was a massage. Food was great as always and resort/rooms were really clean.

    Dec 17, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Take your money elsewhere

    TAKE YOUR MONEY TO ANY OTHER HOTEL This is the worst possible hotel you can go to in Cozumel they are very expensive in consideration for the quality you receive. This is the worst I have tried in 20 years at the peninsula and every person from the kitchen has a VERY DIRTY UNIFORM they look like mechanics instead of cooks is gross to see the amount of dried grease they have on their clothes from months of not washing it. The Italian speciality restaurant is very bad the food is terrible and the buffet is horrendous and the “beef cuts” are hard as a shoe. For the length of our stay there was NO HOT WATER and they kept on blaming and pointing fingers at each other as a comedy show. The INTERNET SERVICE IS BAD and the staff just DONT TAKE CARE OF ANY CONCERNS. The SHOWER FLOODED and no one did anything. TAKE YOUR MONEY ELSEWHERE this is the worst place PRICE IS HIGH QUALITY IS STRAIGHT ON GARBAGE. Remember you will see VERY DIRTY UNIFORMS IN ALL FOOD SERVICES. Is TERRIFYING.

    Dec 17, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Cozumel 2024

    We always enjoy coming to Grand Park Royal. The resort is always clean and everyone is very helpful.

    Dec 16, 2024