Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13149 reviews
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Dec 23, 2024Villas are the best! Will return!
This is our second stay at the Princess resorts (GSP/GRP) in the Laguna Villas. Love these rooms and wouldn't hesitate to book the Villas again (actually booked while I was still there this last trip). WIFI - I'll start here - our visit in May 2024 the wifi was stellar and no issues at all. This visit, not great at all, as a matter of fact, horrible wifi - kept dropping or couldn't connect or it was so slow it was worthless and there were several days I couldn't get up and have my coffee and check my work emails but I have to add that even my mobile data was horrible this trip which is odd because I have been nearly 30 times to this area and never had mobile data issues so I have to wonder if there is an issue outside the resort's control but I couldn't get any verification on what the issue was. I did even try to purchase the premium wifi, hoping that might help ($18 for 7 days) but it had the same result. Just bad. If it wasn't for the wifi issues this would be 5 star rating. Chill Out - we reserve this ahead of time for the first night we arrive and it does not disappoint. Excellent service and atmosphere and food! Then Chill Out for breakfast, staying in the Villas the cost of this restaurant for Breakfast is included and we rarely miss the chance to go here. Outstanding service and friendliness was provided daily by all the staff, especially Absolon. Beach Club - The 2 servers that kept us hydrated at the Beach Club daily were hard working and friendly. Hugo and Raquel. Raquel was quite possibly one of the hardest servers I have ever seen! Top notch! Other food - This trip we had a chance to enjoy more of the restaurants and the only one that we wouldn't bother with again is the Steak House (La Vaqueria). Quite possibly the worst steak I've ever had - and service was sub par compared to what we had at other a la carte restaurants there. Our favorites were LaHacienda, MamaMia and Miso Thai (we did the grill before and it was great also). Buffet - if you can't find something on the buffet for nourishment then you have issues, not the resort. If nothing else the bread is amazina and desserts - we ran in for just dessert after 1 meal. We love the buffet for a quick easy bite and we've not ever failed to find something but like any buffet, it is hit or miss on temperature but still so much better than 1) starving and 2) cooking and cleaning at home! We will definitely return to GRP. We hope to see some of the staff we met this time (and last, Hugo) in May when we return!
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Dec 22, 2024Ehhhhhhhh, I wouldn't return
Staff was generally very friendly and the beach was nice. Platinum section probably worth it. Quick to get drinks. Grounds were pretty well kept too. But at the end of the day, I wouldn't return. The food was pretty close to terrible. We stuck to custom omelettes each day in the morning and pool side tacos as nothing else seemed fresh enough to eat. The food at the buffets always looked picked over or over cooked from sitting steam trays. Getting a dinner reservation seemed difficult each night too. Our room smelled of mold and though we did ultimately got moved to a room with less of an odor, it was still a lot of work and hassle. You'd imagine at 5 star hotel, it would be a quick fix. We never got a good explanation of the property so I am sure we missed a bunch of amenities and the layout of the hotel is confusing with minimal signage to a point that we spent the first lost.
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Dec 18, 2024
Wedding at Grand Riviera Princess
I am writing to share my disappointment regarding my recent stay at this resort in December 2024 for my wedding. This was my third visit, and my husband and I were genuinely looking forward to the same exceptional service and experiences we had enjoyed in the past. Unfortunately, this time, it fell far short of our expectations. Given that we brought a large group of guests to celebrate such a special occasion, we expected a higher level of care and attention. This is not what happened at all ... One particularly disappointing experience occurred at Chill Out Beach, a private area for which we paid extra to access. At 4:30 PM, we went to the bar and were told it was closed, even though the posted closing time was 5 PM (a time I had specifically confirmed with staff). However, after providing a generous tip, the bar suddenly “reopened.” This kind of behavior is unacceptable, especially in a space that requires an additional fee to enjoy. It left us feeling taken advantage of and frustrated, completely tarnishing what should have been a relaxing and enjoyable experience. Additionally, the food quality at the à la carte restaurants has declined significantly. During previous visits, we loved dining at Mama Mia and the Mexican restaurant, and the food was always one of the highlights of our stay. This time, however, it was a major letdown. Our meals were served cold, and the pasta seemed like it had been made the day before. While we were not sick, the quality of the food was nowhere near what it used to be. To make matters worse, organizing group reservations was unnecessarily complicated and disappointing. Since we were celebrating our wedding, we assumed the resort would assist us with group bookings for our guests. Instead, we were told that reservations for groups larger than 10 people would incur additional charges, which is absolutely ridiculous. For smaller groups, we were informed we couldn’t make a reservation unless we paid $150 USD for a bottle of wine to secure a table. These policies made it extremely difficult to enjoy meals with our loved ones and added unnecessary stress to what should have been a joyful occasion. The resort’s overall decline in service and quality, combined with the focus on extra payments for basic hospitality, undermines the experience and damages the trust of your loyal customers. That said, I want to acknowledge Raquel Martinez, who has consistently provided exceptional service and went above and beyond to make our stay more enjoyable. Her professionalism and kindness stood out in an otherwise disappointing experience. Sadly, this visit has solidified our decision not to return to this resort. It’s disheartening to see the decline in service and quality, especially as loyal guests who once considered this our favorite destination.
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Dec 16, 2024
Platinum is the way to go!
Clean room, comfortable bed, two tubs, and a good sized balcony. The first night our tub on the balcony leaked onto the balcony below us but maintenance came to fix it and we had no more troubles. Our concierge Leo was super helpful and got us all the reservations we wanted. He also always said hi and chatted when we walked in the lobby. The platinum pool is small but cozy. Staff comes to take drink orders when you’re there, so you can longe all day. The beach is huge! There’s Lots of seating around the pools and beach as well, we were never without a spot. Plenty of wildlife, Coati’s/deer/agouti/iguana’s…and the Coatis are NOT as bad as the reviews make them seem, they did not come near our food or drinks. They mostly wander around looking for unoccupied plates or diving into the garbages. Some reviews also talk about the shuttle service but we loved it. It’s a huge resort and takes a bit to walk. If the shuttle wasn’t there immediately when we would go down to catch it, we would grab a drink and then it would come soon after. They stay on top of the 15min cycle. All of our food was delicious, we loved the teppanyaki and French restaurants. The buffets were also great, huge selection for breakfast and lunch.
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Dec 15, 2024Great vacation spot
Just winding up an amazing vacation. We spent 10 days in a villa suite. We were so happy with our room. Special shout out to some of the wait staff we got to meet this week. Ady at the villa pool truly went above and beyond. She played a strong role in helping make our vacation what it was, despite some other overly demanding guest who had her very busy, she made sure that we were always taken care of and brought our group lots of fun surprise shot. Other exceptional wait Staff we met were Marguerita from the Riviera lobby bar and the plaza bar, and Lupita in the sunset platinum bar. Can't say enough good things about these special people. They, along with dozens of others are what makes this resort special.