Grand Sirenis Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15010 reviews

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  Terrible

  I would never stay at hotel sirenis again. The room was clean and tidy. But the food was shocking and largely unlabelled. Often ran out of plates, cutlery and glasses. For an all inclusive the service was shocking, few drinks , no service. I can't recommend this place.

  Jan 28, 2025
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  Run out of food, plates and cutlery

  Rooms are nice - takes ages to get them cleaned each day Food - breakfast buffet is very good, but as with all meals every buffet runs out of plates and cutlery I am at Sirenis right now, lunch buffet no plates and no cutlery, waited 20 minutes for a fork, people eating beef stew with their hands. Everyone is complaining, never seen anything like it. Poole are clean, beach is lovely, plenty of activities, all let down by the restaurants Don’t bother with the French and Italian restaurants: really, don’t bother. This place could be so good, but a simple thing like enough cutlery lets it all down

  Jan 27, 2025
• 

  MUST VISIT!!

  Amazing time!!! The beach was beautiful, spa was devine and rooms were clean and spacious. All staff were polite and cheerful. The activities offered at the resort were fun and interatvie. We vivisted Monkey Island, I highly recommend this for all ages. Juana and Yuderka were fantastic at checkou, lots of fun!!! Will be back again next winter.

  Jan 26, 2025
• 

  Amazing Holiday at this amazing hotel.

  All the staff are so friendly, the hotel is amazing and plenty to do for everyone of all ages. Entertainment is all day long and excellent. Bar staff are always smiling and dancing whilst serving you. Special shout out to Platel and yuderka for all their assistance in a smooth checkout.

  Jan 26, 2025
• 

  The hotel spoils a beautiful country

  I wouldn't go back and do not recommend. Overall the hotel grounds and facilities are great. 9 outta 10. However we had some bad experiences which the hotel should improve on. If you lose your beach towel (somebody stole ours) its $20 USD to get replacements. This feels extortionate as $5 USD would cover the cost of a towel and hopefully discourage people stealing others towels. DO NOT GO TO THE VIP BREAKFAST. It's a sales pitch that you cannot leave easily. We were roped into it by promises of nice breakfast and prize draws. After repeatedly saying we were not interested in a VIP membership ($$$$$) we finally got out of there. It was very pushy and uncomfortable. The concierge were really friendly and helpful upon arrival. However once we declined to be part of their members sales pitch, the friendliness evaporates. If you want something, all of a sudden they cannot help and you need to visit another area of the hotel. We had to go 3 places on several occasions because concierge could not book us into activities included with hotel (archery/canoeing) or could not help with laundry/lost and found requests. Hygiene around toilets and buffet would only score 5 outta 10. Most restrooms did not have soap to wash hands. Most buffet experiences we were missing cutlery and not every dish had serving tongs or spoon to help yourself. This meant that inevitably people were cross contaminating dishes (not great as a vegetarian) or using their hands (which might not be clean). Be wary. There is bird poo stains on most of buffet restaurant seats where it's impossible to keep them out of the dining room. If your used to tipping culture and tip big, the staff love you. If you only tip minimally, then good luck getting your coffee or beer topped up in the restaurants. It's really obvious that the staff gravitate towards American families who tip big. And it does leave the smaller tipping families feeling frustrated as they've paid same initial money to just be there and get served... Lastly when we left the hotel, we were asked to fill in a survey about our stay online. We were told to simply write EXCELLENT for everything and when I said I wasn't going to blindly give full marks, the receptionist came around to my phone and started tapping answers into tick boxes quicker than I could. She touched my phone and falsified my replies. The staff only seem interested in getting highest scores and uninterested in improving the flaws of the hotel. I wouldn't go back to this hotel and would not recommend to others!

  Jan 25, 2025