Resort Details
- Bars*Lounge Bar: Access to the Lounge Bar will be permitted only to persons over 18 years old
with beverage service and a concert by a live pianist every night.
*Sports Bar 5 Avenue
*Bar Areito inside Areito Disco
*Pool Bar Relax
*Poolbar Fantasy Bar
*Poolbar Maya Bar
*Poolbar Tequila
*Chill Out Ibiza
*Lobby Bar Sunset
*Lobby Bar Riviera
*Platinum Sunset Bar
*Platinum Riviera Bar.
*Theater Bar
*Beach Bar Poquito
*Bar Punta Bete
*Bar Chactemal
*Chill Out Bar
*Bar Piano - Chill OutOpen from Monday to Saturday divided in 4 sittings (6:00pm, 7:00pm, 8:00pm, 9:00pm). Maximum occupancy of 30 people. Only guests staying in the Yucatan Platinum Suite can dine at this restaurant.
- La FondueSwiss thematic restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking. This restaurant is not included for guests in the Junior Suite category.
- La HaciendaMexican restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- La Tortuga RestaurantAir conditioned. International buffet. Possibility of special diet or vegetarian menus on request. Non-smoking.
- La VaqueriaGrill restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Las OlasSeafood restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Le FleurInternational gourmet restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking. This restaurant is not included in the All Inclusive program ($).
- Mama MiaItalian Restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- MisoAsian restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Negresco RestaurantAir conditioned. International buffet. Possibility of special diet or vegetarian menus on request. Non-smoking.
- RivieraInternational Buffet. Non-smoking. Air conditioned.
- SunsetInternational Buffet. Non-smoking. Dress Code: In order to
respect the different cultures visiting the hotel, guests
are requested to observe dress codes. The use of a t-shirt and shoes is obligatory. Please do not enter while wet. - TapasSpanish cuisine. Access to the Tapas bar will be permitted only to persons over 18 years old. Serving dinner with prior reservation. Operates two shifts every night and every shift will offer a live Flamenco show to liven up the dinner.
- 24-hour front desk†
- Air conditioning†
- Disco†
- Exercise gym†
- Housekeeping†
- Laundry Facilities†
- Room service†
- Tennis court†
- Water sports†
† Fees may apply
- Fitness center on-site †Fully equipped Fitness Center within Spa complex
- General †
-Daytime organized activities
-2 paddle courts-a pickle ball court
-Multi use court (basketball, football, soccer, etc)
-Introductory scuba lesson in swimming pool (1 lesson per person per stay) - Pool †12 swimming pools (8 main swimming pools for adults and 4 for children), some with Jacuzzis inside.
- Tennis court †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13181 reviews
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Jan 30, 20251 Star Food at 5 Star Resort
Just returned and I have nothing bad to say about the facilities, rooms, pools, beach, and for the most part the staff. Very special shout out to the staff at the Sports Bar, the entertainment staff at the Tequila Pool, and our housekeeper Jose who did a great job our entire stay! This resort has the potential to be an amazing hotel as outside of the Buffett and restaurants we really enjoyed ourselves. The food and the customer service however is not 5 Star. There is no quality advantage to the A La Carte vs the buffet. @ Mamma Mia and La Vaqueria, our meals were inedible. Worst part, when I reached to complain about the food quality, no one would do anything to address my concerns to improve our stay for the rest of our trip. We had asked if they could find us a reservation at the Miso Teppanyaki to replace an additional reservation at one of the above restaurants, and they refused and left me for multiple hours without reply. Note when it comes to the food, 2 of the A La Cares La Fondue and Las Olas were closed the entire trip and La Fleur was incremental $ (and was not advertised as such). The much hyped poolside taco stand was also closed the entire time. Overall, The Grand Princess is advertised as a 5 star; however from a food perspective it is far from it. I expected a lot higher quality culinary experience and when I approached to provide feedback, they refused to even acknowledge my concerns let alone do anything about it. I fully anticipate that someone will reply to this review saying that they will provide my feedback and file a report. Don’t be fooled, this is all they told me while I was an active guest and refused to do anything to improve my stay after 2 inedible a la carte meals.
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Jan 30, 2025Theft of all our personal items..
We had all our personal items stolen from our bathroom. Hair brush & products, toothbrushes & paste, shaving cream & shaver, deodorant, colognes, hoodie. We were told it would take 72 hrs to investigate and have had no response. Room 7052..
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Jan 28, 2025Best kept secret in Playa
First impressions .. The resort seemed dated at first but the more we learned about the resort it became obvious that the dated part was the charm of the resort. Do not be fooled by first impressions. This is a 5 Star resort. The staff here go out of their way to see to it that your experience is unforgettable. It’s a big resort, lots to learn, see and taste. You won’t be disappointed..
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Jan 19, 2025
Disappointed
Some of the staff wasn't very friendly. The food was not good.. Tasteless mac n cheese. Not much thought put into the food. The bread was good. Eggs where nasty. Food was a big disappointment. Was easy to make reservations. The grounds were well taken care of and beautiful. It was a very large hotel, which I'm not used to. I did enjoy all the walking.
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Jan 19, 2025Sadly not feeling it. Very basic.
Broken tv. Scum ridden bath. And zero benefits cf going “platinum (you get room service but cheap beer and only snacks., hardly premium). The best thing is the wild life. They did come and bring a whole new tv. Shame when you just want to get to your room and relax rather than calls to reception, maintenance doing their best etc.
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Municipal Government will be charging to all guests an Environmental Sanitation Tax of a minimum $32.57 Mexico Pesos (approx. $1.77 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- AdvisoryFollowing the successful renovation of its Dominican Republic hotels, the company will refurbish its Mexican resorts, Grand Sunset Princess and Grand Riviera Princess. The phased project begins in May 2025 and ends by April 2026, improving rooms, restaurants, and common areas. Sales for Princess Family Club Riviera will be closed from October 16, 2025, to May 1, 2026. The company ensures no disruption to service or comfort and will provide regular updates on the renovation’s progress.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed