Resort Details
- Bars*Lounge Bar: Access to the Lounge Bar will be permitted only to persons over 18 years old
with beverage service and a concert by a live pianist every night.
*Sports Bar 5 Avenue
*Bar Areito inside Areito Disco
*Pool Bar Relax
*Poolbar Fantasy Bar
*Poolbar Maya Bar
*Poolbar Tequila
*Chill Out Ibiza
*Lobby Bar Sunset
*Lobby Bar Riviera
*Platinum Sunset Bar
*Platinum Riviera Bar.
*Theater Bar
*Beach Bar Poquito
*Bar Punta Bete
*Bar Chactemal
*Chill Out Bar
*Bar Piano - Chill OutOpen from Monday to Saturday divided in 4 sittings (6:00pm, 7:00pm, 8:00pm, 9:00pm). Maximum occupancy of 30 people. Only guests staying in the Yucatan Platinum Suite can dine at this restaurant.
- La FondueSwiss thematic restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking. This restaurant is not included for guests in the Junior Suite category.
- La HaciendaMexican restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- La Tortuga RestaurantAir conditioned. International buffet. Possibility of special diet or vegetarian menus on request. Non-smoking.
- La VaqueriaGrill restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Las OlasSeafood restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Le FleurInternational gourmet restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking. This restaurant is not included in the All Inclusive program ($).
- Mama MiaItalian Restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- MisoAsian restaurant. Air conditioned. Open from 6:00pm to 11:00pm. A la carte menu on request. Possibility of special diet or vegetarian menus on request. Non-smoking.
- Negresco RestaurantAir conditioned. International buffet. Possibility of special diet or vegetarian menus on request. Non-smoking.
- RivieraInternational Buffet. Non-smoking. Air conditioned.
- SunsetInternational Buffet. Non-smoking. Dress Code: In order to
respect the different cultures visiting the hotel, guests
are requested to observe dress codes. The use of a t-shirt and shoes is obligatory. Please do not enter while wet. - TapasSpanish cuisine. Access to the Tapas bar will be permitted only to persons over 18 years old. Serving dinner with prior reservation. Operates two shifts every night and every shift will offer a live Flamenco show to liven up the dinner.
- 24-hour front desk†
- Air conditioning†
- Disco†
- Exercise gym†
- Housekeeping†
- Laundry Facilities†
- Room service†
- Tennis court†
- Water sports†
† Fees may apply
- Fitness center on-site †Fully equipped Fitness Center within Spa complex
- General †
-Daytime organized activities
-2 paddle courts-a pickle ball court
-Multi use court (basketball, football, soccer, etc)
-Introductory scuba lesson in swimming pool (1 lesson per person per stay) - Pool †12 swimming pools (8 main swimming pools for adults and 4 for children), some with Jacuzzis inside.
- Tennis court †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13203 reviews
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Mar 06, 2025Horrific!!!
STAY AWAY FROM HERE! ABSOLUTE NIGHTMARE! Run down, super loud, blaring music, screaming drunk people and screaming children everywhere. Horrible food it’s like a sweet tomato’s. Feels like. A trashy cruise ship. Couldn’t find a bar or restaraunt after walking for 4+ hours despite having the all inclusive. Blood splattered on patio balcony. Loud bingo/DJs everywhere. Drunk teenagers all over. Very strange place. Absolutely do not stay here! We left before even staying the first night.
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Mar 05, 2025Wonderful weeks stay, wish we had longer!
Wonderful week stay! The complex itself of beautiful & well laid out. Great amount of pools, well maintained gardens & the wildlife is fed and cared for which is brilliant. The restaurants offer good choice & a wide amount of restaurants to choose from (recommend booking early & in advance). The beach is lovely, a bit seaweedy but the sunrise was a particular favourite. The shops onsite are expensive ($34 for anti histamines) and no room for negotiation on price, unlike playa del carmen which is worth the short taxi ride ($20) but be prepared to be hassled into shops! The bar and restaurant staff are amazing - attentive & on top of cleanliness, they deserve every tip they get! Room is cleaned everyday, fumigated & the mini bar topped up everyday! Room service is quick Again cannot fault them. Overall a wonderful relaxing stay & highly recommend this hotel
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Mar 05, 2025A Wonderful Time
We were here with friends and had a great vacation! It is very helpful to download the Princess Hotels App. It has so much information on a la carts menus, booking the a la carts, spa menu, list of daily activities, and much more to help you be informed during your stay. The only things I have for suggestions for improvement would be putting numbers on the room buildings, ie we were in building 14, but there are no numbers on the buildings to indicate that you have arrived at that building, as well the poor staff at the pool bars, specifically the activities one, could use more staff as lines could get long.I will break down my review into categories. Rooms - we had a ground level room with pool/garden view. It was always cleaned, mini fridge stocked with water, beer and pop, lots of towels, comfortable bed and pillows. There is an extra blanket in the closet. Closet also had an umbrella, iron and ironing board, safe, hangers. The TV is old and the furniture a bit worn, but it didn't affect our overall enjoyment of the room. Grounds - well maintained, lots of trees, lots of wild animals like coatis, iguanas, monkeys (though we didn't personally see any), and resident cats. Do not feed the animals! They are wild animals, and by feeding them you encourage them to go through people's stuff. They were around but weren't a problem. The resort is very large, like a 10-15 minute walk from lobby to beach. There are golf carts on the back roads of the property if you didn't want to walk, but we enjoyed the walking. Food - we liked the variety and quality of the buffet, snack buffet, and the a la carts we went to (Mexican, Italian, Tapanaki, and French). When you come to a place this big, remember that the staff are not making each dish to what you specifically want or how you usually make it. We never found anywhere crowded. Experience different foods and ways of making them! That's the best part of all inclusives! Pools - there are many to choose from, from lively ones with activities, like foam party on Saturday, to quiet ones. Lots of loungers, some in the shade, many in the sun, and palapas. Loungers are in good condition. You don't have to get up super early to reserve loungers unless you want a specific area. I've walked around at 9am and have seen lots of shade options, even under palapas, that were still available. Everyday I saw staff cleaning and maintaining the pool. The lines can get long at the bars. Beach - unfortunately, nature is eroding the beach. It's still enough to walk on or have kids play on, but there is a big step down to get closer to the ocean. Bring water shoes as there are lots of rocks. They do a good job of removing seaweed in the morning. There is an area to the right of the beach that you can borrow kayaks, sea-doos, snorkel gear, and there are Scuba diving lessons (this is extra. My husband really enjoyed his lesson with Mateo). Again, even at 8am, I saw palapas available, but if you want a certain spot, go earlier to reserve. Service - It was really good. Most of the staff spoke good to excellent English, people came around the pools and beach seeing if we wanted drinks, at the restaurants people were pretty quick about getting drinks (sometimes we waited a bit but was usually because it was busy). Staff were friendly, saying "Hola" as we passed. These people work hard, so remember patience and kindness, and the occasional tip! I went to the spa and had excellent service there too! I did a hydrotherapy circuit before my massage,mini body scrub and mini facial. A beautiful, relaxing setting.
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Mar 04, 2025
Horrible
The Food was horrible, rooms are terrible, beach was not what you would expect. The hamburger meat was PINK SLIME. The drawer next to the bed fell apart over night creating a scare in the room. My son got electrocuted plugging the laptop. The jaccuzi bath tub had dark mold marks. The main door kept opening with the wind! the staff are working off of tips only. The managers are rude, no other word for it. This is at best a 4 star hotel, the guest know it, the staff know it and the management knows it. I rate my vacation there 2 out of 10. The only good thing about it was the pools. Please review the pictures, i do not recommend at all...
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Mar 03, 2025
Avoid this place
a terrible and disappointing experience! I highly recommend choosing another hotel. my room was flooded with water from the toilet. my laptop and other electronic devices were destroyed, the hotel managers lied to me that they would compensate me and that did not happen. they no longer respond to emails and completely ignore the situation after checking out. in the hotel store I was fraudulently charged $118 on my card twice and I was never compensated. old furniture, noise, it is not a place where you can rest. very poor quality food. clearly does not live up to the expectations you have when choosing a 5 star hotel.
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Municipal Government will be charging to all guests an Environmental Sanitation Tax of a minimum $32.57 Mexico Pesos (approx. $1.77 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- AdvisoryFollowing the successful renovation of its Dominican Republic hotels, the company will refurbish its Mexican resorts, Grand Sunset Princess and Grand Riviera Princess. The phased project begins in May 2025 and ends by April 2026, improving rooms, restaurants, and common areas. Sales for Princess Family Club Riviera will be closed from October 16, 2025, to May 1, 2026. The company ensures no disruption to service or comfort and will provide regular updates on the renovation’s progress.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed