The AAA Five Diamond Grand Velas Riviera Maya is an ultra-luxury all-inclusive resort set on 206 acres of pristine jungle and mangroves and with the finest white sand beach in the Riviera Maya. Guests can choose accommodations among oceanfront, ocean view and a Zen-like tropical setting, embraced by the flora and fauna of the Yucatan Peninsula's jungle. All 539 designer-like suites are exceptionally spacious, more than 1,100 square feet each, all with balconies, and some with private plunge pools. All feature fully stocked mini bars, L'Occitane amenities, artisanal mezcal, and Nespresso coffee machines. Bathrooms deserve special mention with walk in glass shower, deep soaking Jacuzzi tubs and marble interior. Eight restaurants, including five gourmet offerings, present a tour through Mexico, Europe and Asia. Cocina de Autor, at the hands of world-renowned celebrity chefs Bruno Oteiza and Mikel Alonso, holds the AAA Five Diamond Award, the first all-inclusive restaurant in the world to win this prestigious distinction. Se Spa is the region's largest spa sanctuary at more than 90,000 square feet, known for its authentic Mexican treatments, offerings from around world and signature seven-step water journey. Other features include 24-hour Personal Concierge; 24/7 in-suite service; three swimming pools; two fitness centers; water sports; innovative Kids' Clubs and Teens' Club; baby concierge; Karaoke Bar; Koi Bar; Piano Bar, and business center. The resort offers more than 91,000 square feet of meeting space and outdoor areas for events inclusive of a 31,000-square-foot Convention Center, able to accommodate up to 2,700 guests. The resort has won numerous awards from Travel + Leisure, Conde Nast Traveler, USA Today and several other magazines and major companies worldwide, including Virtuoso's Best Spa and TripAdvisor's Hall of Fame. A member of the Virtuoso Hotels & Resorts Program.


Location

Riviera Maya - Beach
Cancún International Airport : 30 miles

Property Information

Year Built: 2008
Accessible rooms: 6
Floors: 4
Suites: 539

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Guests requesting connecting suites will be charged $75 per 2 suites, per night, collected by the hotel at check in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_5.0 5768 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Thanks Raul, Damian and Benjamin!

    Raul, Benjamin and Damian were absolutely delightful. They always served our drinks with a smile. The food was phenomenal and the rooms modern and stunning. Jaffet, our concierge was so helpful with anything we needed. If you are looking for a great, modern 5 star hotel , you will not be disappointed!

    Dec 23, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Disappointed with the Value for Money and Sales Tactics at Grand Velas Riviera Maya

    My wife and I recently stayed at this resort, and while we managed to enjoy our time, the overall experience left us disappointed, especially considering the premium price. Pros: Excellent Staff: The staff were wonderful, as is typical in Mexico. Their professionalism and friendliness were consistent with the exceptional hospitality we’ve experienced in the country. Good Time Overall: Despite our reservations, we were able to relax and make the best of our vacation. Cons: 1. Price vs. Value: Compared to other resorts like Hyatt Ziva and Hyatt Zilara, Grand Velas simply didn’t deliver. It was significantly more expensive, but the facilities, services, and overall experience didn’t justify the high price. 2. Unimpressive Infrastructure: The resort’s infrastructure didn’t meet expectations for a luxury property. For instance, the lobby we stayed in – supposedly the best of the three – felt dull and lifeless, not even Christmas decorations. It lacked personality, welcome drinks, or any kind of ambiance; just stark white walls and an uninspired atmosphere. 3. Uncomfortable Sales Tactics: One particularly negative aspect of our stay was a one-hour presentation we were invited to attend. While they offered us a $300 gift card as compensation, the purpose of the presentation was to push an offer to prepay for future vacation days at Grand Velas to "avoid price increases and inflation." This financial commitment involved hundreds of thousands of dollars, and we were pressured to make a decision during our stay to secure what they called the "best offer." The experience was highly uncomfortable and left us feeling frustrated and disappointed during what was supposed to be a relaxing vacation. 4. Negative Wedding Department Experience: We initially planned to have our wedding at Grand Velas, but after dealing with their wedding department, we decided to go with another venue. The experience was frustrating—staff played games, were dishonest, and failed to provide the transparency and professionalism we expected for such an important event. This was a major disappointment, and we would strongly advise others to consider alternative venues for their weddings. 5. Lack of Character: Compared to Hyatt Ziva and Zilara, which offer vibrant atmospheres and engaging experiences at a much lower cost, Grand Velas felt uninspired and overly subdued. Bottom Line: While Grand Velas Riviera Maya has some positives, its high cost, disappointing infrastructure, uncomfortable sales tactics, and frustrating wedding department experience made it a less-than-satisfactory choice. For better value, livelier settings, and equally excellent service, we recommend Hyatt Ziva or Zilara instead. As for us, we won’t be returning to Grand Velas. Names worth mentioning for excellent service: at the buffet: Angel, David, Erniesto, Antonio, and Nancy. The beach beds service: Mario, David, and Edgar. And room service: Carlos. Thank you very much guys 🙏

    Dec 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Luxury hotel

    The customer service at the hotel is a top notch. Stayed at Ambassador suite. The room was spacious and had great views from the balcony. Food was delicious. Went to the Spa and the experience was unforgettable. Highly recommend this hotel!

    Dec 17, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Incredible experience

    Excellent staff at the pool , beach, and restaurants . Especially our concierge Jose was amazing. Food was delicious . Pool was huge and family / kid friendly . Beach was gorgeous and the white sand was easy to walk and play volleyball and other sports

    Dec 15, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Unforgettable Experience

    Grand Velas is breath taking, relaxing, and fun. TOP NOTCH service provided by wonderful people. Jose Zavala was the best concierge that I have ever had the pleasure of meeting. On the second day of our trip I got a herniated disc and he helped me get a doctor to my room, had amazing Italian food delivered, and was always checking on me. The employees at Grand Velas is what makes the experience unforgettable. Reuben, waiter at the pool, was SO MUCH FUN! We decided to sit at the pool even when it was cloudy and rainy because we knew Reuben would make us laugh. The grounds are meticulously kept; however, it’s the employees that will have me coming back!

    Dec 15, 2024