Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5896 reviews
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Apr 06, 2025A paradise on the Riveira Maya
This amazing resort features a gorgeous oceanside setting, superb and varied food in a variety of restaurants, beautifully designed and maintained common spaces, including a placid adults only infinity pool, beautifully decorated and immaculate rooms with large balconies and dazzling ocean views and gracious helpful staff. A truly perfect vacation destination.
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Apr 05, 2025
An all-inclusive that's above the rest
We are not normally fans of all-inclusive resorts because the quality of food, beverages and staff can be lacking. This is certainly NOT the case at Grand Velas. Even during the busy Spring Break travel period, our group felt well cared for and never overwhelmed by crowds. Each restaurant offered delicious and creative food that provided a pleasant surprise each night. Pool service was extraordinary. Drinks were not watered down. And on the one day the Ambassador pool was a bit too busy for our liking, we retreated to the calmness of the Zen pool. It was a great change of pace each day. We travelled with teenagers and several other families who were all equally impressed. Great job to the Grand Velas team!
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Apr 05, 2025
Perfect Stay - from start to finish
Just coming off of 6 days spent here with family and our school aged children. We are already thinking about when we should come back. The standouts here: fantastic service, the natural beauty of the grounds and the day to day attention to details. This resort is perfect for families with kids of any age and felt like the ultimate relaxing vacation for us. (Not easy to say that when traveling with kids !!) The grounds are very beautiful - each area truly has its own atmosphere and you can move in between quite easily using the shuttles. Definitely visit each one. Stayed in Grand Class which was quieter with direct beach views and relatively serene vibe. Zen feels like a tropical compound with a very unique but kid friendly pool surrounded by lush jungle. Rooms are well maintained and cleaned daily, along with a turndown service. Spa facilities are extraordinary - do the water ceremony in addition to treatment and allot for extra time to hang out in the water therapy areas. Food is high end, varied and interesting and none of us (even kids!) were bored of it after the week was over. Decor, cuisine, cocktail menu all very unique at each spot. This is a standout compared to many other places you can visit, all inclusive or otherwise. Kids and teens club were easily accessible, staff very friendly and they would also walk through pool area to encourage kids to join in daytime activities—creative games (foam party! lol) in addition to the usual beachside sports. They even did a surprise for the kids on our last day complete with balloons and a bubble bath - this place understands and knows how make kids happy. I could go on …but have to end by underscoring the quality of service here. It is mind boggling in terms of attentiveness and consideration of small details. Poolside staff, concierge (Nora was ours, available by WhatsApp and so amazing and helpful), porters, restaurant hosts - no issues too small a bother, very friendly and always capable of helping. The consistency, warmth and quality of service here rivals any of the high end hotel chains- Grand Velas does it all and more without any of the pretentiousness that can sometimes come with a luxury experience. Really a wonderful experience and we look forward to coming back again.
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Apr 03, 2025
This resort is Amazing!!!
I was going to a wedding in Cancun and decided to stay at the GVRM for a long weekend, it was absolutely beautiful! The room was spacious, the fridge was stocked with all kinds of beverages and the snack bar in the room was there at your disposal! I went by myself so I stayed at the Grand Suite, did I mention those suites have pools on the deck!?!? If you have a family you can stay at the Ambassador suites or the Zen suites, I found the Ambassador suites to be more for families with teenagers and the Zen Suites to be more for families with children… No matter where you stay though, you can bet everything will be well kept and beautiful! All suites have their own style of pool layouts with ambassador being the largest of the three. I cannot single out any staff member that treated me like GOLD because THEY ALL DID and THEY ALL DESERVE A RAISE after a job well done! They made sure I was okay the whole way through. This resort has different restaurants but once I found one I liked it was hard to drift away, it was the Bistro restaurant! Depending on the time of year you can order surf and turf and I just want to say that it tastes absolutely incredible! They also have a buffet table that you can help yourself to also. I honestly couldn’t not choose where to eat, indoor or outdoor because the views were amazing so I just did both lol. The drinks are high quality and will take you as far as you want them to, I’ll leave that right there. They have this grown and sexy night club call Koi and the scenery is phenomenal to say the least. The sand is white, and on the sand they have different events like fire shows you watch, you can also play volleyball. I wish they had more adult activities like a beer pong table, corn hole, or a basketball court so we can connect with others through different varieties of games… but please don’t let what I just said stop you from enjoying this resort, it is in a class of its own! Did I mention the SE spa that won Forbes awards?!? It was such a great experience but make sure when booking an appointment you show up 2 hours earlier to enjoy the water ceremony before your actual massage!! This is TRAVIS signing out!!! I’ll miss you guys and I promise I will return!!
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Apr 03, 2025Liars and Thieves, Promise one thing then change their minds anyways....
I booked a last minute getaway with my family to relax. 2 days before our trip, a close family member died and I had my assistant immediately call the hotel because we had booked a non refundable rate... They seemed understanding and allowed us to reschedule our exact reservation to another date, any time before the end of the year. Great! Well finding new dates that worked wasn't easy with my busy schedule and their booking (we were back and forth via email) so we paused communications temporarily to schedule my other travels for the year first then figure out where to put this trip.... Imagine my surprise when I call Grand Velas and they inform me my reservation no longer exists and the full penalty was applied! Apparently, because we didn't reschedule fast enough the system marked us as "no show" after the original dates and stole our $13+ grand!!! And of course, there is no way to get my money back because it was non refundable - which I UNDERSTAND - but I was told I could move the trip to anytime in 2025. NOT ONCE WERE WE TOLD WE HAD TO RESCHEDULE WITHIN X AMOUNT OF TIME OR THE RESERVATION WOULD VANISH. Nobody followed up, nobody even informed us of the cancellation before or after!!! I found out when I called the hotel myself to ask questions about the reservation. How you can one minute be understanding of a sudden emergency and promise one thing, then next second cancel my entire reservation and just steal my hard earned money is beyond me. Been traveling my whole life and NEVER in ALL THE WORLD have I experienced such unprofessionalism and terrible service. Mind you, after I rightfully got mad on the phone and asked to speak to a supervisor or management about this, I kept being told "there are no managers" (BS) and then was placed on hold for an hour before I hung up. So somebody DIED, Grand Velas gave us false promises and was fake nice, only to steal my money anyways. Despite the fact that we were told the reservation could be simply moved to another set of dates. No management or anyone higher up has had the dignity to speak to my assistant or me directly on this matter because they don't want to acknowledge how wrong they are.