Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5885 reviews
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Mar 28, 2025We Love Grand Velas!
Our visit last week was another great experience. From the moment we checked in until we checked out, everything was taken care of by the best, caring staff. My husband and I have been here several times. We traveled here in January as a couple and returned last week with our daughter and her family. It's amazing how this resort is so family orientated. The food is delicious! The staff are top notch! The resort grounds are beautiful! We will definitely be returning again.
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Mar 27, 2025
Best resort, Thanks Mario
I went with my family and we had the best experience ever, the hotel is beautiful, rooms perfect and comfortable, the food omg every restaurant is delicious. The treatment of the employees is very good, but we get the good luck finding Mario Alejandro at the Zen pool, he made our experience way better, he's extremely attentive and carring, always with a huge smile ready to help, very good with kids, my 2 son's (3 and 5) loved him to the point they asked "are we going with Mario" instead of asking for going to the pool. 10/10 experience, will come back for sure.
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Mar 27, 2025
Great for families. Amazing staff
My family had the best time at the Grand Vela‘s Riviera. The staff is beyond friendly and accommodating. Andres Garcia, the supervisor for food and beverage at the pool was beyond outstanding. He always made sure to check in with us. He always had a smile on his face and made sure we were taken care of. We felt like royalty. Every single staff member at the pool, wanted to make sure we were comfortable and had food and drinks in our hands at all times. The cleaning staff did an amazing job of keeping the property and our room is clean. The concierge service was accommodating and friendly. We also used the best Babysitter, Samantha Cruz for my daughter. My daughter won’t stop talking about her and we continue to stay in touch. This is an amazing place for families to go relax and have a good time. I can’t say enough amazing things about the resort but their staff is truly what makes it outstanding
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Mar 26, 2025
Refresh and recharge. It’s worth every penny
Really an excellent experience Stunning, capacious architecture and manicured grounds Warm, capable, ubiquitous service. An obviously high level of training and management. Very good staff Outstanding food from poolside nachos to the Michelin starred Cocina de Autor. Every bite at every restaurant was good. Don’t miss the once-weekly ‘Catch of the Day’ feast at the beach The pools are both great, a balanced contrast to each other. Don’t miss Zen. Especially if Gabriel is serving poolside — that guy’s work is inspiring. The beach is limited but nice Large rooms with good storage, powerful A/C, comfy beds with nice linens Helpful concierge shared many programming options for kids and adults alike via daily WhatsApp messages Good gym, great sauna — try the water ceremony even if not doing a spa service A calming, serene, refreshing, indulgent place to vacation. Go for it
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Mar 26, 2025
Amazing Gran Velas Riviera Maya Getaway
Came here with my wife and it was even better than I expected. We had a great stay! The staff was excellent. Mario Pavón was our favorite and he took care of us each day at the pool. The food was incredible for every meal at each location. The room was perfect and the shuttles between the buildings made it easy to get around. I originally wanted to stay ocean side but it didn’t matter at all. The spa was insane. Get a massage and a water treatment. We did that twice. Pure heaven.