Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5893 reviews
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Apr 01, 2025Perfect resort to relax and recharge
From the moment you enter the magnificent entrance to being greeted at the lobby, you can tell there’s a reason why Grand Velas is in a class of its own when it comes to All-Inclusive resorts. We stayed in both Zen and Grand class section during our time there. Zen is definitely a very calm and relaxing atmosphere. We moved over to Grand class because of the ocean and the beach. The view of the ocean from this section is hard to beat. Many reviews claimed the beach is not very nice… but my family of 4 (2 kids) came with water shoes and had no problems snorkeling and navigating around the rocky parts. We spent every afternoon at the beach. The service at this resort is exceptional. Our personal concierge, Aaron, was super informative and helpful. We had trouble finding loungers one of the days as it was busy there and he worked his magic along side the pool attendants and found us a spot. He was always there to help if we need anything. We cannot thank Umberto, Ruben, Daniel, Alvarez, and Ernesto enough for our time at the pool, beach and Azul. We spent most of the time there so these names we remembered most. But all the staff everywhere at this resort are amazing. We had the pleasure of eating at Lucca, Frida, Sen Lin, Bistro (Surf and Turf), and Cocina de Autor, Azul buffet and Chaka buffet. They were all delicious. They had lobster, oyster, mussels, scallops, prawns at the Azul lunch buffet, this was definitely our favorite. Our least favorite was Cocina, we did the wine pairing and service was amazing. But we are not expert foodies and didn’t love all the mixed flavor and textures. This was our 1st time eating at a Michelin star restaurant, so maybe it’s just not for us. We are still glad we experienced it. It was spring break season when we stayed at Grand Velas, so we were worried about how busy the resort would be. Other than that one day having difficulty finding pool loungers, the resort never felt crowded. We loved the intimate setting of this resort and there were never any rowdy spring breakers. Level of service remained top notched. The rooms are spacious and clean. Beds are comfy. We are already missing the marble shower and the view from the balcony. We’ve stayed at several different resorts in the Riviera Maya area. This is definitely the best one and why people pay top dollars for it. The service, food, atmosphere, location is perfect for a relaxing get-away.
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Mar 31, 2025
Beautiful resort in the jungle and on the beach! 10/10
The Zen pool is outstandingly beautiful and staffed by the most courteous and professional servers. Our favourite is Mario Alejandro, who took very good care of us during our stay. It was always wonderful to arrive at the pool and see him. We stayed at both Zen and Grand Class suites, hard to say which one was nicer.
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Mar 31, 2025
Great Spring Break trip with family & friends!
We just returned from a 6-day, 5-night stay at Grand Velas Riviera Maya and we cannot wait to return again the future! From the moment we reached and until the moment we left, we were treated incredibly well and all of our requests were met quickly and professionally. I would like to give special thanks to our concierge, Gilberto, and Luis, Miguel and Omar at the pool, all of whom gave me, my family and my friends the best service possible. All of the restaurants were amazing in their own special way, and my kids and their friends (ages 10, 12 & 13) all had a great time.
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Mar 31, 2025
THESE 3 GUYS ARE AMAZING!
My husband's company treats us to trips thru out the the year. We as a family have been to Mexico many times, first time here. It was wonderful and the staff is amazing. We have a very picky eater and the restaurants did their best to work with is on getting food he would eat. Although, what stands out most is Gustavo, Orlando and Alberto at the pool and beach. They treated us like royalty and everything was outstanding whether drinks, food or just their service. We looked forward to seeing them each day. If stay here, make sure to see them.
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Mar 30, 2025
Amazing Trip
Fantastic trip. Mario Alejandio was the greatest waiter ever at the Zen pool. His attention to detail and customer service only enhanced our annual family vacation. We recommend this trip to any family seeking a relaxing time at a top not resort with endless activities for the kids.