Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
22636 reviews
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Apr 19, 2025Just not for us…
Here’s an honest review: We had a good time. This was our second time at a Hard Rock property. The first was two years ago in Punta Cana. We spent a week at both, and can say that Hard Rock is not exactly the same across the board. Firstly, decide in your mind if listening to a presentation about a “travel club” is on your to do list, 90 mins or almost 8 hours makes no difference to their clock but can takes a chunk of time away from yours. That’s at either resort but with Punta Cana you get a riding tour of the resort. No means no Riviera Maya! Why go? The free gifts they offer for listening. Will I go again… ever again in life? NO!!! It didn’t make sense for us but it obviously works for others. Secondly, Punta Cana is not the youngest but as a much larger property with more amenities and activities, it presents as newer. Riviera Maya has an adults’ only side which is great. Restaurants and pool make you feel like you’re at a different resort. Thirdly, the resort staff at Riviera Maya were really amazing. Special mentions: Enrique - concierge, made sure we knew what was happening daily (once we met him) through What’s app. William - pool concierge, William, was tremendous! He made sure we had everything we needed, from a fixed umbrella to a complimentary poolside couple’s massage. I can’t recall the young lady’s name from Vacation Planners, who I talked to about our transfer back to the airport. She was so funny and we talked about our common braces story. She was very helpful and gave great advice for a smooth check out. Finally, as nice as the staff is at Riviera Maya and having the adults only side is a plus, we won’t return. The resort needs to be remodeled, in the rooms and outside. The room smelled like mold; there’s no exhaust fan in the bathroom or fan in room, so things never dried in the room. The bed is tremendously hard. The room was not very clean. The room service food was mediocre. We like activities and they don’t offer much. There’s either an additional cost or something offered once a week. There are nightly shows but nothing else during the day. We spent a lot of money to do excursions because it wasn’t much else to do besides eat the resort. It appears to be a great spot for those escaping the cold. However, if you like to have a little more activity, consider Punta Cana or a cruise.
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Apr 19, 2025Great service great staff
We enjoyed 6 days at Hard Tock Riviera Maya we love it great staff great service great food Shout out to Eddie Brau Otto Kiki Hector Jazzi Danny Val Emi from the entertainment team we appreciate guys Angel Mary Benito Isareal at the heaven pool always making our day Gabriel and Naef our Butlers are the best and we love them
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Apr 19, 2025
Relax and happiness in the paradise
We enjoyed 5 nights first time in here but no the last We loved the Heaven pool the attention the service and vibes Entertainment was excellent Eddie Brau Hector Val Kiki Emi Danny Jazzi Jorge We loved the food too good we highly recommend Wai for dinner Faro and isla for breakfast it’s awesome We recommend the Fire show white the dinner Oscar our pool concierge always checking on us Alex Benito Ozzy Mary
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Apr 18, 2025
Loved this Place, Heaven it was!
My husband and I had a wonderful time at Riviera Maya Hard Rock. The place was beautiful, sparkling clean and the food was really great. Most of all what made this trip amazing was the treatment of the staff, every place we went, restaurants, bars, pool and beach service was terrific. A special thank you for the staff at Faro, every morning the staff greeted us as if we were family. Their service was amazing, the buffet had a great selection, clean and beautiful atmosphere. Can't wait to back.
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Apr 18, 2025Won’t be coming back…
Just back from a 1 week stay as a family of 5. Sadly we were underwhelmed and would not return: Positives: 1. Beach area very pleasant with a nice outlook and a small cove that is very safe to explore. 2. Staff all very nice and helpful. 3. Outside spaces very well maintained 4. Fire pit experience was lovely but $249 extra 5. Bali beds were great but $130-$250 per day extra Cons: 1. We had a 2 bedroom Deluxe Grand Sky Terrace room. Worked well overall but was very rundown and looked like it hasn’t been updated for 20 years. 2. Quality of the food was very poor. Lots of options but just tasteless. 3. Restaurant system is first come, first served and many of the restaurants were closed which resulted in a wait of at least 90 minutes. No ability to book. 2 of the restaurants are adult only which was not obvious when we booked. 4. Kids play park closed for the whole time we were there and kids club really only geared up for smaller children. 5. No outside bars at night, one indoor “sports bar” which meant evenings were very flat.