Location
Puerto Morelos - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Non-Smoking Policy - Haven Riviera Cancun is a 100% smoke-free building. Smoking is permitted only in designated outdoor areas. Smoking is not permitted in guest rooms including balconies and terraces. Any guest found to be smoking in a guest room will be charged a deep cleaning fee of $200 per day.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6950 reviews
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Dec 26, 2024Not happy.
We did have a pretty decent stay but my rating is due to the fact that the on-site photographer has not sent me the Christmas photo that I paid for and I also forgot to clear out one drawer in the room when leaving and IMMEDIATELY sent multiple messages when we got to the airport to return home and nobody has even tried to help me retrieve my items. Super disappointing. We’d love to come back but this upsetting.
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Dec 25, 2024Avoid
Worst experience of our lives .. on Christmas day! Seemed like the best hotel ever, me and my wife loved the beginning of 10 day holiday over xmas! However, two guys attacked my husband on the beach… twice, even though he was trying to get away!! All staff looked upon, and when we went to to complain, they wouldn’t call the police, refused to look at CCTV and then asked to leave the hotel immediately ok christmas day! No reason why and but didn’t want to police involved!!! After two days, we’ve had to leave mexico with my husband all cut and scratched!
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Dec 25, 2024A Wonderful Resort!!
This was our family’s first trip to Haven Riviera Cancun. We all have a great time. The rooms were spacious and very clean. We were in the partial ocean view Junior suite and had a lovely view. The food was very, very good! We had one of the best meals we have ever had at Olio. The artichoke soup and roast beef tenderloin was out of this world! A special thank you to Dedier and Luis for a lovely evening. Also, thank you to Brenda and Arturo at the buffet and snack bar by the quiet pool. Jose at Agua Benita was so great too! The staff at this resort were five star ⭐️ We spent our days at the quiet pool because the winds were blowing the sand around on the beach. We are so grateful for the kind, fun and attentive Julian. If you go to Haven find Julian and sit in his section. His drink suggestions were the best. He is a joy. Finally, a special thank you to Loraina and Fer. You are wonderful! You are both such an asset to Haven. We will be returning to Haven and highly recommend this resort.
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Dec 25, 2024
Haven Resort Trip
This was an amazing resort, would and have recommended to family and friends. The food was amazing, the service was excellent. Specifically the bartenders Levi and Carlos went above and beyond making a connection with our entire group for 8 of us. From making sure drinks were received and always had, to ensuring our time together was enjoyed. One of the activities directors, Sharkboy, also was a big part of our trip and also ensured our time was enjoyed.
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Dec 24, 2024
Celebrating December Birthdays
This was such a remarkable vacation; daughter and I celebrated our birthdays here. Agua Bendita (Luis ❣️and Santos) and Taboo were the best restaurants. Order Mixiote del Cordero and wear pants with an elastic waistline 😆. Make sure you get the massage because it comes with a hydrotherapy session BEFORE your actual treatment! The beach had plenty of hammocks and canopies for you to stay all day...and I did (all day for 4 days). This is an active adult only resort. You rest and party and rest and party. The vibe was fun, grown, and sexy. The staff and service are impeccable and professional. Bravo!!