Resort Details

Dining
OnSite Dining
  • Restaurants

    Guests may choose from 10 a la carte and buffet restaurants, a cafe, as well as 24-hour room service.  One a la carte restaurant is exclusively for Hideaway guests.

    Unlimited, reservation-free a la carte dining includes a Japanese Teppanyaki and Sushi Bar, an authentic Italian trattoria, Mexican and steak restaurants.  On any day you please, unwind with a mid-afternoon coffee and exquisite dessert at the cafe.

  • Various Bars/Lounges
    There are 17 bars in total; 5 of those only for Hideaway guests:

    -Hideaway (swim-up) Bar - Adults Only Bar
    -Hideaway Diamond Club™ Lounge - Adults Only Bar
    -Hideaway Beach Bar - Adults Only Bar
    -Pisces Swim-up Bar
    -Aquarius
    -Score Sports Bar and Lounge
    -Lobby bar
    -Martini Mix
    -Tides Beach Bar
    -Diamond Club™ Lounge
    -Diamond Club™ Beach Bar
    -Sands Beach Bar
    -Nautica Beach Bar
    -XS Disco Bar
    -Dips Swim-up Bar
    -Chill Swim-up Bar
    -Encore Swim-Bar
On-Site Amenities
  • 24-hour room service
  • ATM/Cash machine†
  • Bell staff/porter
  • Business center†
  • Butler service†
  • Complimentary wireless internet
  • Concierge desk
  • Currency exchange†
  • Exercise gym
  • Health club
  • 24-hour room service
  • ATM/Cash machine†
  • Bell staff/porter
  • Business center†
  • Butler service†
  • Complimentary wireless internet
  • Concierge desk
  • Currency exchange†
  • Exercise gym
  • Health club
  • Laundry/Valet service†
  • Pool
  • Restaurant†
  • Room service†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services

† Fees may apply

On-Site Recreation
  • Extensive health club
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool
    There are 10 pools through out property - 8 pools in the Royalton section, and 2 in the Hideaway Adults Only section.
  • Spa †
  • Tennis court

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 43 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing staff, food and very clean

    Antonio and pedro made our vacantion so much better service a++++++++ Some hickup due to opening but staff amazing food amazing!!!

    Dec 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic trip!

    This was our second time staying at Royalton, and we checked in the day of their reopening. This was a fantastic trip, and it was better than we could have imagined! Everyone was so friendly and helpful! All the employees had a great attitude and welcomed us and treated us like family. There were a few employees that really made the trip amazing: Diego and Nassar- hideaway butlers Distefano- hideaway beach bar waiter Ricardo- guest services Caesar- hideaway bartender Hugo Caesar- hideaway pool server We look forward to returning and seeing them all again! Much love!!

    Dec 12, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Relaxing good time

    Distefano at hideaway beach bar is THE BEST!!! ❤️ Michelle, our butler, was very attentive. Diego at Mix bar makes a nice espresso martini.

    Dec 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lots to do.

    Jorge is the best at hideaway! And all the activities here is really good. Have no complains about this resort, would definitely come back.

    Dec 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Tips at the dips

    Had a wonderful experience at pool side bar dips. Jacinto and Ezekiel were super attentive. Definitely made our experience the best. Leave the tips at the dips smile.

    Dec 12, 2025
Hotel Advisories
  • AdvisoryWe are thrilled to share with you the exciting news that the first phase of our transformative journey has been a resounding success.
  • AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies: Check-in Policy:
    Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

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