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Resort Details
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Customer Ratings & Reviews
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4149 reviews
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Dec 19, 2024Not good family vacation
The location and Staff were really good. But we didn't have a good time as power cut off happened multiple times in our room & AC was also not working. We complained to management next day but didn't see any empathy for any compensation. Food and staff was friendly but its not good hotel for family esp when you experience power cuts and AC is not working. Its not hotel that i will recommend with family and kids as there we not much activities for kids.
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Dec 19, 2024Treat of Yoga and fitness
Great stay at Hilton all inclusive. Enjoyed food, kids club activities and amazing hospitality. La Luce pizzas are the best I have ever tasted. What a treat for a yogi (one who practices yoga) to have yoga sessions every morning! Enjoyed Suzie’s sessions during our stay!
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Dec 19, 2024
Great yoga session
It was excellent to have a hatha yoga session with Susana. She is really good. She teaches a few classes here at Hilton, and we were fortunate to do a session with her. I would have loved to do more sessions, but we are leaving tomorrow. I wish would have known before, so we could attend more sessions.
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Dec 18, 2024
Hilton Cancun
5/5 Karaoke 🎤night was so fun, the team was awesome! There were people of all ages and it was a fun time!!!! Overall the resort was a lot of fun. The bars are 🍸🥂🥃🍹🍷excellent, the food was decent, there is something for everyone. Highly highly recommend the civeche! The staff all over the resort were extremely courteous and friendly! We paid for dinner on the beach, it was a lot of food and worth the extra money! For is it was a great getaway before christmas.
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Dec 18, 2024
Thanksgiving Getaway
We went to Hilton Cancun, an All-Inclusive Resort for Thanksgiving from 11/26-12/02. We used a shuttle service for the quick 20min ride from the airport. We upgraded to the Oceanfront King Suite. It was a nice modern room overlooking the pool with views of the ocean. The room was spacious with all the amenities we needed, nice large balcony. The room had a water closet and a full bathroom, which was nice for having multiple people in the same room. The shower is HUGE with a rainfall shower head. We could have easily fit 10 people in the shower. The only issue with the room was the water took 15-20mins to get hot for the shower and wash basins. No joke, so plan ahead if you’re showering. We were there for six nights and didn’t get to try all of the restaurants because it was a bit challenging to get reservations at a reasonable hour. We booked at Maxal the first night at the first available time, which was around 9PM and had a very strange experience. In the middle of dinner they stopped coming by our table. We’d ordered birria tacos that didn’t arrive, nobody stopped by to see if we wanted drink refills or dessert. The food we did receive was very good, but we ended up leaving and checked out the buffet for dessert. The buffet did not let down for breakfast, lunch or dinner. Bryan the concierge stopped by when we were in our cabana to ask how things were going so we let him know about Maxal and from that point on we were treated like royalty. Merari at reservations and Sofia with onboarding helped us get in touch with Israel and Pablo for our reservations. Dinner at La Luce was amazing. Israel was our server, he was very personable and made excellent recommendations. The manager and head chef, Pablo and Ruben, came out to introduce themselves and check on our experience. They helped us get reservations at Aume and Maxal again at reasonable times. We met the manager of Aume, Pamela, and she was exceptional. Of the restaurants that required reservations, La Luce was our favorite. The pasta with mushroom cream sauce was addictive and I wanted to eat the beef carpaccio every night. We rented a cabana from Jesus Torres, he checked in with us to make sure things were going well. We had Alex, Cesar, and Olivia helping us at our cabana. Olivia was a standout throughout our stay. She was super attentive, very personable, and always had a smile on her face. There is no spa onsite, but the Waldorf Astoria spa next door was an absolutely amazing experience. We almost booked a second massage because it was so good. Aside from water taking quite a while to get hot, the only other thing I wish the hotel would look into is food service for cabana rentals. One of the pools was closed for cleanings and we were concerned about finding chairs, so we rented a cabana for several days. The service was excellent but it would be nice to be able to order food delivery similar to room service to the cabana as an extra perk, even if there’s an extra charge. We had one little hiccup with Maxal and almost didn’t say anything when Bryan asked. I’m glad we did because they went above and beyond to make sure our stay was amazing.