$150 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 4 nights.
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- Executive LoungeThe Executive Lounge is located at the tenth floor on the Executive Tower offering a magical panoramic view over Cartagena and the Caribbean Sea. Its services to executive tower guests, snacks and soft drinks all day along. Exclusive area for check in and check out.
- Las Chivas RestaurantLas Chivas Restaurant offers exquisite design elements complemented by the traditional features of Colombian culture such as rattan chairs and black and white tables made from natural products. Brings the magical realism of our city with a stunning mural created by the italian artist, Betelli Gaston. The restaurant’s indoor environment is ideal for business guests and its two outdoor terraces are perfect for leisure travelers seeking sun and fresh breezes. Indulge yourself with a colorful buffet featuring local flavors for breakfast. For dinner, the scene changes and it becomes a gourmet dining restaurant. The oven turns on in Al Forno terrace, where the best of the italian dishes will be at your fingertips.
- Lobby Bar -Society BarWith its Caribbean atmosphere the Society Bar offers different environments that allow its visitors to make all kinds of meetings. The lounge furniture provides different scenarios, both for the customer looking for a quick drink even for those who want to stay long in business or informal meetings with friends or family.
- Pool BarLocated in the hearth of the pool complex. Ideal spot to refresh senses and delight with snacks
- Tibabuyes KioskFor your convenience in direct access to the beach. You can refresh your senses and enjoy traditional Caribbean food and snacks while sunbathing.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Children's nursery†
- Clothing store†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- ATM/Cash machine†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Children's nursery†
- Clothing store†
- Communal bar area†
- Concierge lounge†
- Currency exchange†
- Elevators†
- Exhibition/convention floor†
- Fitness Facilities†
- Folios†
- Food and beverage outlets†
- Free parking†
- Game room†
- Game room†
- Health and beauty services†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- On-Site parking†
- Outdoor pool†
- Parking†
- Parking†
- Parking - controlled access gates to enter parking area†
- Pet-sitting services†
- Pool†
- Pool†
- Restaurant†
- Safe deposit box†
- †
- Storage space†
- Tour/sightseeing desk†
- Wheelchair access†
- Wireless internet connection in public areas†
- Business Center†
- Ethernet Connectivity†
- Fax Machine†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Printer†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Bocachica /San Fernando Fortress
- Bocachica /San José Fortress
- Bocagrande Bay
- Casino
- Centro de Convenciones Julio Cesar Turbay Ayala
- City Center
- Getsemani
- Gold Museum
- Heredia Theatre
- Horse Carriage - Flanagan Park
- India Catalina statue
- Inquisition Palace
- La Popa Monastery
- Naval Museum
- Rafael Nunez Museum
- Rosario Islands
- San Felipe Fortress
- Trinidad Square
- Walled City/Squares/Churches
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3251 reviews
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Jan 15, 2025Older property, great service, good luck getting a pool chair
Spent 5 nights with wife and daughter over New Year's 24-25. Generally a good property, excellent service, but could use a renovation. The pool situation is not great, with people "reserving" chairs at 8:30 and showing up at 11. This needs to be addressed. Breakfast was OK, probably not worth paying full price for. Rooms were fine, bedding, etc, was fine. Details: I'm a Diamond, stayed for the first time in DEC/JAN. Hotel was an easy $10 Uber from the airport, good location (walk to Boca Grande shops/restaurants, $3-4 Uber to old town). Property itself is rather dated, but that's not a huge deal to me, since it was mechanically and structurally sound. We were upgraded to an ocean view room on the top floor, with a great view. Also had lounge access, which was nice...sodas and light cakes/fruit during the day, and a heavy app beer/wine reception 6-8 nightly. The hotel has what is effectively a private beach, with pretty well controlled access, so you can grab a lounge chair and lay out by the saltwater. It would be nice if they could prevent the vendors from constantly nagging you; that can be distracting when you're trying to read. The pool area is also pretty nice, lots of chairs and three levels of pool. Problem is that people come down at literally 8:30am and "reserve" several chairs with a towel, then leisurely come down at 11 or so. So if you want a lounge chair, you may be out of luck. This is not acceptable; the main draw of the place is to enjoy the sun and the pool. There was a recent article in the WSJ on pool chair enforcement, it's worth a read. This is why I'm not giving 4 stars. We also had a comped breakfast buffet, was decent (omelets, fruit, other local options). It was good but probably not worth paying full price for. Service was top-notch, no issues at all. Staff did a great job. I'd stay again, if coming to vacation in Cartagena, but man...they gotta do something about the pool situation.
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Jan 11, 2025Good hotel in Bocagrande
We stayed 5 nights. First night in king ocean view that we booked and then in upgraded executive two queens. Executive room was much bigger and bathroom fixtures worked well, contrary to first room. Great breakfast with juice station. Had various freshly made juices at each breakfast. Mostly Colombian specialties otherwise. Bocagrande location is not the best. One evening when it rained heavily it took our Uber two hours to get back from Walled City with streets flooded (very unusual for January). Desk staff spoke English, but most other hotel staff did not.
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Jan 10, 2025
Good family hotel but will need to improve to compete with competition in Cartagena
Pro’s: excellent pool, room sizes were good for Colombia, arranged a birthday cake for my son’s birthday (which was lovely) Con’s: some of staff seemed disinterested and not bothered by customer service, hotel is a bit dated (there were multiple leaks in public areas and room), Kids club is mainly just computer games, food a bit hit and miss (which was disappointing considering the prices)
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Jan 05, 2025Amazing stay!
We had an exceptionally amazing stay at Hilton Cartagena. Everyone on the team was on top of their tasks. ESTEBAN at Front Desk went out of his way to help us and he was the highlight of our trip. He took care of us in an exemplary way and made sure we felt at home and comfortable. Thank you ESTEBAN. Managers including JUAN HERRARA and OMAR NIEVES paid personal attention to everything that we needed. Overall will recommend this hotel to everyone as they’re truly amazing when it comes to hospitality and taking care of guest. A very happy Diamond Hilton honors member
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Dec 31, 2024
Wonderful and helpful staff
I had such a wonderful time with friends at the Hilton Cartagena. The staff at the front desk were so kind and helpful. They took care of us so well. The rooms were very nice, the location was great and the food was delicious! I can’t wait to go back!
- AdvisoryPlease be advised that as per Colombia's regulations, a 19% VAT applies. Tourists with Visa PIP3, PIP5, PIP6, PIP10, TP7, TP11 and TP12 are exempted. This amount will be charged at the hotel and is not reflected in the rate. Actual tax rates may vary and the prevailing rate at the time of stay may be charged.
- AdvisorySome hotel services may not be available or may be limited during your visit.The following services and amenities are available, but with reduced service: Fitness Center, Pool, Spa.The following services and amenities are currently not available: Executive Lounge.We can help facilitate offsite COVID-19 testing with a local provider for a fee. Restrictions may apply.
- AdvisoryEffective January 1, 2023, a 19% VAT will apply for Colombian residents. Foreign nationals may be exempt subject to verification at check-in. The amount will be charged at the hotel and is not reflected in the room rate. Conditions apply.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18