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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2694 reviews
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Nov 20, 2024Disappointing
Hubby and I booked the Executive King room for 3 nights to celebrate his birthday. I was aware that building work was going on after reading reviews on line but still went ahead owing to the hotel’s central location. We took the 100 airlink express bus from outside the airport at the cost of £16 return for 2 people. The journey took roughly half an hour and we got off at the last stop (Waverley Station). Check in at the hotel was slow and the configuration of the reception area was awkward owing to areas being blocked off. Room 247 was very basic for a 4 star hotel. There was a coffee machine, a kettle, a mini safe and a mini fridge where water was provided. However the room was incredibly dark despite room 247 being positioned on a corner with 3 windows. The curtains were just too tall and heavy to be pulled back fully. The only hooks provided were in the bathroom although there was a wardrobe. I, however, like to air my coat when returning from outside. The bed was comfortable but the fabric sofa had stains on it and the wipes I used to clean the leather armchair came away with lots of dirt. We spent our time sitting on the bed when inside. The shower needed replacing as did the floor tiles that moved owing to the absence of grouting. I rang reception but unfortunately they were fully booked. I looked through the websites of other hotels but they didn’t have any vacancies either. Breakfast was enjoyable with a good selection and our room rate meant that we had access to the lounge. The sandwiches were never covered so the bread was always hard. This hotel is very central to shops, bars, museums and restaurants. The castle and Waverley station are only 10 minutes walk away. Would we stay here again? Sadly, no. It’s a tired building with broken hooks and locks on the back of toilet doors, stains on carpet and lifts that cannot be used because they’re either out of service or staff are using them with laundry trolleys. And although staff were approachable, friendly, knowledgeable and often apologetic, the price we paid was definitely not worth what we got. Not even a shower cap.
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Nov 17, 2024Quick visit
We found the hotel very welcoming and ideally positioned.Our deluxe king room was a good size and nicely decorated. The breakfast was really good and we had a lovely chat with David who gave us some great suggestions for our day sightseeing.
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Nov 14, 2024Hotel renovation works ruined our stay
Really disappointed to arrive and find extensive building work going on. At the time of booking, I was not advised that there would be any building work. The lobby reception area was boarded up, builders and painters all around, scaffolding outside, dust and footprints everywhere……the list goes on. I paid a lot of money for this hotel and I think it is really poor form not to have advised me upon booking of the building work - I was mis sold - the photos on the website are not a true representation of what you are going to get - the front of the hotel, staircase and lobby that you are showing in photos is certainly not what it looks like at present. I would not recommend this hotel to anyone, which is shame as it is in a great location.
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Nov 09, 2024
Overnight visit
Had an overnight stay here with my son for a birthday treat , I was a bit disappointed , renovation works going on although it never particularly impacted our stay some things since the last visit have made this hotel not worth the money at all, taking out a lot of its classic features namely the lovely staircase for extra rooms for me means I would not visit again, a bit of a rabbit warren , staff all were very , very helpful a special mention to Lou who was in the executive lounge and serving breakfast the next morning , great service, our room was a lovely big room I believe an executive one , but a very noisy one , the character now has gone from this hotel and sadly I wouldn’t stay here again
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Nov 09, 2024
Great overnight stay
A celebration weekend. Fantastic facilities, very central and staff are incredibly attentive. I would like to take a moment to mention Nick at 1900 bar. Exemplary service, incredibly friendly and couldn’t have been any more accommodating. All hotels need more Nicks. We’ll be back.