Location
Kapaa{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee Inclusion:
• High-Speed WI-FI Internet
• Local & Long distance Telephone Calls
• Use of Coolers, Towels, and Beach mats available at the Concierge Lounge
• 2-hour Bike Rental
• 24 hour Fitness Center Access
• Access to Safety Deposit box located at the Front Desk
• 2 for 1 golf at Hokuala Kauai’s ocean golf course
• Hawaiian Cultural Sunrise on Monday, Wednesday, & Friday
• Weekly cultural activities
* * Resort Charge Includes:
* Live Music Entertainment
* Resort Activities ; Cultural Sunrise ceremony
* 2 Bottled waters daily
* Cooler , Beach mat & beach Tower rentals
* Ukulele classes and lei making classes
Resort charge offerings are subject to change throughout the year. Partners will be notified via writing of any changes to the resort charge offerings. Offerings are available based on travel date, not booked date.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1788 reviews
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Dec 22, 2024I would give a 0/5 stars if I could
DO NOT BOOK HERE. We just checked in today this morning and here it is we are getting ready for bed and there’s roaches. 3 was seen in the room which one crawled all over my food box I didn’t even have a chance to eat. We called about it and all they could offer is to move to another room as if the roaches are confined to one floor on the resort… the beach is nice, they have ONE restaurant which sells burgers for the most part… not to mention this hotel isn’t in walking distance to anything, no restaurants, no shops, nothing. These room are ridiculously outdated and there is false advertisement on the internet. Please be advised. IM VERY MUCH LIVID! We canceled our last 2 nights and will be leaving tomorrow morning which can not come fast enough
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Dec 22, 2024
Roach infestation and basically charge whatever they want with resort and parking fees
If it wasn’t for the location I would give 0 stars. When we checked in we were given a room infested with cockroaches. Absolutely disgusting. I went to let them know at the front desk and at first they acted like it wasn’t an issue and said they’d have the room “deep cleaned”. It wasn’t until I came back to the front desk with a dead cockroach I killed from inside the room when they finally decided to move us rooms. They also charged for maid service every day even thought the maids only cleaned our room 3 times in an 8 day stay. Also they don’t tell you this but they charge $25 a night for parking and there is very limited parking on premises and no other options to park for free nearby. There was a night when some of the people staying there were parking on the lawn under the trees because there was no other parking options. Also they ran multiple payments on our card without a clear heads up or what the charges were actually for. At the time of check out they had over $800 on hold for our credit card which is absolutely insane for a security deposit especially for a hotel infested with cockroaches. We are very disappointed and this is not the quality we associate with the Hilton brand…
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Dec 14, 2024Perfect location to explore the island
Nice clean hotel with friendly staff and great location to see all the island has to offer. Celebrated our 35 anniversary and diamond members we were upgraded to an ocean view king room. It was fairly small but did have a window we could open to enjoy the fresh air. As others have mentioned we received $20 credit each day to spend wherever we wanted which was mostly at the tiki bar overlooking the ocean each evening. Location is perfect as it is next to a beach park for swimming, snorkeling and walking trail goes up and down the beach. They charge $25 per day to park but they have a generous parking area reserved for diamond members right next to most of the rooms. We loved the free coffee in the lobby as well. This hotel makes island experience easy by providing a cooler and fresh towels you can check out. The ice maker was on our floor as well as filtered water dispenser. Everything you need to explore the island was provided except the car. We loaded our cooler and grabbed snacks each morning and headed to a different beach or waterfall hike or Mountain View. My wife and I really enjoyed our stay and were always greeted with a smile from every staff member. Tip would be head out early before 7 to beat the traffic. Also several nice restaurants close by to check out. BV bourbon and ale house was our favorite but lemongrass grill seafood had great fresh fish dinner as well. Make sure to plan a day to explore Waimea canyon state park. Aloha
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Dec 03, 2024
Great location but very dated property ; spacious rooms but some are very dark; poor service from front desk
Location - probably one of the best assets of this hotel . Located immediately south of Kapaa, this hotel is a short drive to many restaurants, and is located perfectly for sightseeing in different parts of the island - 1 hr drive to haena state park (for kalalau trial) , and 1.5 hr drive in the other direction to kalalau lookout in Waimea canyon area Property - reasonably nice beach nearby , 2 small swimming pools on site . It’s an ok property , just very dated , and extremely poor designed location for certain staircases . A renovation/ update is in order. Rooms - very spacious, but old , and some ground level rooms are very dark . I was assigned room 2131, which I did not care for . Room is dark, even with all the curtains open in the middle of the day. I killed one cockroach in the room during my stay, and saw a little lizard crawling on wall inside room - but then again, this is Hawaii - I won’t blame the hotel for the “wildlife” in my room Service - here is why I only gafe this place 1 star rating . Stayed here in Sep 2023, and again last week . Both times around , the reception from the staff at the front desk was lukewarm, and acted like they didn’t care about their guests. I know I should not whine about not getting upgrades , but I thought it was quite odd that twice in a roll, I got assigned undesirable rooms as a diamond member. One day into the stay, I got one of those (presumably automatic) texts from hotel , asking how my stay was. I replied that I was not too fond of my room , and guess what ? There was no reply from the hotel staff at all. If anyone from the hotel management is reading this , please work on training front desk staff to provide better customer service. Restaurant- breakfast was average , but two of the restaurant staff deserved recognition. I appreciate Evelyn greeting us warmly every morning as we approached the restaurant check in desk, and our server Joanne was hardworking and friendly .
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Nov 30, 2024Excellent location and amazing Concierge service by Courtney.
Totally enjoyed staying in this hotel. Great location, ambiance, excellent restaurants and amazing concierge- Courtney. Courtney, went over and beyond in helping us find the correct activities for us to explore in Kauai and made our visit extremely memorable.