Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Perfect base camp for our family of four! Clean!!!!
The Hilton Garden Inn Waikiki was the perfect O’ahu hotel for our family! Our family of four (husband, 16 yo son, 14 yo daughter, myself) enjoyed our stay. Compared to other offerings in the area, we found this hotel to be affordable enough that we got two connecting rooms allowing my husband and I to have a king bed and each kid to have a double bed. And having two bathrooms (between the two rooms) was great. Our rooms were nice and clean. The refrigerators were cold (I’ve seen a lot of posts for different hotels saying that the refrigerator wasn’t cold). Tina from housekeeping was WONDERFUL! She kept our rooms in good shape for us all week! We ran into her a few times throughout the week, and she is a kind and upbeat person! Thanks for adding to our week, Tina!!! The hotel offered several activities each day. We were busy with other plans most days so didn’t do a lot in the hotel. One morning my daughter and I did yoga with the hotel instructor, Phoenix. She was great! Our class had 6 with varied experience levels. My daughter and I had never done yoga before. Phoenix was able to help us while keeping the more experienced members of the class moving forward. It was fun! Thank you, Phoenix!! We visited on Spring Break week and never had long waits for the elevators. The lobby was nice and clean. A few mornings the lobby was packed with large groups of kids (I think a band contest one morning and robotics another morning). That was somewhat chaotic but cleared out quickly and was great the rest of the time. You have to pay to park everywhere in Waikiki, so just accept it and enjoy your vacation. The valet service was quick and easy to use! The hotel is just across the street from the Target store and many places to eat, which we found convenient. We got a few meals at the HoloHolo downstairs which was also very convenient and good. The pool seemed small to me for such a large hotel, but I did not see more than 10 people in it in at a time our eight night stay, so no worries there. The beach is just a 5-10 minute walk from the hotel. And there is lots to see along the way (stores, surf boards, street performers—interesting walk!). Waikiki is BUSY! We spent most of our time on the north shore or windward side of the island using the Hilton Garden Inn Waikiki as our “base camp” for the week. It was perfect for us!
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Disappointing
I chose to stay here as it was in a central location and close the the beach, restaurants and stores. Unfortunately I didn’t enjoy staying here. All of Waikiki is noisy but as the hotel is on Kuhio Avenue it was incredibly noisy and my room faced the street which contributed to the noise level. Room was quite large and comfortable but the colour combination of dark brown and indigo blue was depressing. Housekeeping staff are friendly and work hard. Kudos to them. Also a shout out to Yuki and Christine at reception who were lovely. Holo Holo the attached convenience store is great for anything you’ve forgotten and Target is across the street.
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Best housekeeper ever and I travel a lot!
I stay here all the time due to the hotel is always wonderful but this time I had the best housekeeper, Rosalinda! I came back after a long day, walked in my room and she had cleaned my room for me. I had such a caring and homie feeling it was awesome! She took the time to care for my room and made sure everything was perfect! I requested her to continue to take care of my room due to the warmth I felt, just like coming home! Thank you Rosalinda for all you do! You are a first class housekeeper and truly respect the care you take to make travelers feel right at home!
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Best HGI out there
Coco was one of the best service agents I’ve ever had. The check in process was flawless, and everything went well after that. I don’t really stay anywhere else because I have only had great experiences. I ended up booking the room last minute because we missed our flight, and they were able to get us a late checkout so we could rest a bit longer after the night at the airport.
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Great stretching after long travel
Did the yoga class that the hotel offers free. It was a great beginner level class that offered different modifications for different needs. The instructor shows up right at 8am and brings mats. The class is located outside of the elevators outside and they offer mats