{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2446 reviews
-
Dec 17, 2024A return visit, but not the same
This was our second visit to the Hilton Garden Inn Waikiki. A few differences from a few years ago. Cons: - Cell Block '50' for rooms that are right beside the 3 elevators: if you need the sounds of a freight train to sleep then this would be the room for you. If you are a light sleeper, do not get a room ending in '50'. The elevator sounds are constant day and night. To say we were 'under-whelmed' would be an understatement. - No balcony and the window does not open, just a 'city' view that backs onto two other hotels/condos. - Asking for a room change: if they do not have one available is to check out the next morning and re-check back in at 3 pm, the "good news" is they can hold your luggage for you....rather than just have you seamlessly switch rooms without having to check out. (As we booked our package through Costco, we were concerned that having us check out could pose even a bigger problem and weren't willing to risk it and lose precious vacation time.) - Asking for a late check out: this can only be requested on the day of your check out in the early morning (7 AM) and there is no guarantee they will grant you one. Two options: until 3 pm, you would need to pay approximately $60 USD or until 6 pm, you would need to pay $120 USD even if you keep the cell block '50' room. Pros: - The hotel is in a great location with the International Market Place across the street. It is very walkable and easy to get to everything. - The hotel and room was clean and safe. - The pool area is decent with plenty of loungers and pool towels were always available. They also have Sun screen you can use too. - They have pay laundry services available, $4.25 per load for washer and dryer use. You can use a credit card to tap and pay. You do have to buy your own laundry detergent and dryer sheets but there are enough stores nearby so you have options. - The King size bed was really comfortable. - The bathroom was a good size. - The bathroom has fairly decent products for shampoo, conditioner, body wash and body lotion. - The room had a microwave, minifridge, kettle and Keurig. - You could have housekeeping service every day if you prefer. The housekeepers were very friendly and attentive. - The shower had decent water pressure and hot water available at all times. - Staff were polite and professional.
-
Dec 16, 2024Josie the lobby queen
The hotel was great. Amazing ambience. Close to all the convenient and nearby restaurants and attractions. Josie, the lobby queen, had great energy and was very helpful and accommodating. Very hospitable and charming. She gave us recommendations of food places, street directions. For us Filipinos living in the USA , she even recommended a Lechon restaurant, which we are for sure going to try! Josie made our day! A 10/10. The view of the hotel was great too! Such a convenience being across a Target.
-
Dec 12, 2024
Hilton garden inn
The holt is very nice and clean. Has a partial view of the ocean depending on roon selection. Very friendly staff. Josie was very helpful with the transportation around the area.the beach is literally across the street. All you need is on the strip including a Target and a outside mall.
-
Dec 06, 2024
True Ohana Front Desk Experience
This hotel on Kuhio Avenue has its perks, Your Across International Market, Next to Waikiki Market for Fresh Poke , The ever popular Marugume Udon restaurant, and this location is just 2 streets away from Waikiki Beach. But what I like about this hotel are the Front Desk People. Juni in Particular was very pleasant interacting with me. Being a Diamond Member has its perks. She acknowledged me for being a loyal member. Since i book my room by mistake a King and double bed. I informed her no problem a King bed should be fine as i'm here only for 2 nights. Since the hotel was fully booked she can only offer me lower floor. I said what ever works is just fine with me.. She gave me the key on 3rd floor..to My Surprise. It's a suite . I was very impressed with the room . It's clean and well kept. It's an Older hotel but they maintained it very well. Joan another Front desk agent interacted with me to. Both of them looks very happy working at the hotel . To Juni . Your effort was greatly appreciated.
-
Dec 05, 2024
Family time.
Yal Manalo took such good care of our room. Fire Grill offered good food and especially friendly service from the hostess wait staff and cleanup. Would have like much bigger coffee cups at breakfast. Market store had great grab and go items. Would have preferred wait staff at pool.