Resort Details
- Castaway Grill and Shipwreck BarServes frosty tropical drinks, hamburgers, hot sandwiches and salads poolside.
- Lobby LoungeOverlooks both the lobby atrium and adjacent lake offering full cocktail service, wines by the bottle or glass, specialty coffees, scrumptious shared bites and pastries
- Mini MarketOffers fresh-baked pastries, ice cream, Starbucks coffee, pre-made sandwiches
- one80 Sport Grill & Bar
Immerse yourself in this energized atmosphere with a menu of American favorites, family games and a network of over 40 TV's broadcasting the biggest games
- The Watercress CaféTake in our lakeside view as you dine for breakfast and lunch. Your family can enjoy a buffet breakfast with their favorite Disney characters every Sunday morning
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Children's play area
- Exercise gym
- Game room†
- Golf,Offsite†
- Jacuzzi
- Laundry/Valet service†
- Parking
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Children's play area
- Exercise gym
- Game room†
- Golf, Offsite†
- Jacuzzi
- Laundry/Valet service†
- Parking
- Playground
- Pool
- Restaurant†
- Room service - limited hours†
- Sauna
- Shuttle to local attractions
- Smoke-free property
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
† Fees may apply
- Children's pool
- Fitness center on-site †
- Jacuzzi
- Playground
- Pool3 outdoor pools
- Spa †Relax and rejuvenate – mind, body and soul – at the Kay Casperson Lifestyle Spa & Boutique, a 10,000-square-foot haven for beauty, wellness, and transformation.
- Tennis courtLighted tennis court
- VolleyballSand volleyball
- Golf †Resort guests enjoy preferred tee times at Disney's five 18-hole championship golf courses
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7428 reviews
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Jan 26, 2025Rockstar Carol!!
Carol was more than fabulous and provided the best customer service!! She absolutely was the highlight of our stay so far!! She was so informative of the property and offered great suggestions of the surrounding area!! She was absolutely incredible and so happy we met her!! Carol you are GREAT and thanks for making our day!!!!
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Jan 26, 2025
Carol is AMAZING
Carol was the kindest person I've ever met. She exemplified incredible customer service. I have never met a more friendly and approachable employee. Carol is INCREDIBLE. She made is us feel so welcome to the area. Carol made us aware of the property perks and fantastic amenities available. We lover her!
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Jan 26, 2025
Best Guest Ambassador poolside
Carol was super friendly! She made our stay over the top fun!! Very approachable and full of information about the area. She made us feel so welcome and ensured we were familiar with all the offerings of the property. I am so happy to have gotten to meet her. She is an absolute highlight of our trip.
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Jan 23, 2025
Great people, great location and perfect for the family!
This Hotel had a GREAT balance of rest and some fun. The weekend that we were there (Friday to Monday), it was cool outside and even cooler in the evenings. The outdoor pool and lazy river were perfectly warm for my son and me, even with the temps dropping! It was so relaxing and fun! Mixing this with the opportunity to get some pretty good food anytime while on-site made it a perfect fit for our family! The food places downstairs have good breakfast options, and the pizza is decent (The pepperoni is tiny). The restaurant offers good choices, and the delivery to the room was at very good times throughout the day. I will say that the BEST part of the Hotel is the people! We were treated kindly and warmly by Sofie when we checked in. She really helped us out with some great advice and great service! The next day and subsequent days we were helped out by Sabrina and she was just as amazing to help us! They were kind, helpful, AND very knowledgeable. They knew the answers and were able to help with just about every question we had. Them and the first people, the attendants for valet, made our impressions from start to finish enjoyable and positive! The location from Disney Springs is perfect. It's a super-short walk on the bridge and it's at a great entrance that you are led to. This Hilton has the entire package.
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Jan 16, 2025
Excellent Service
Barbara, at Citrus 28, went out of her way to be kind to me while she provided excellent service. She worked with other staff to make sure that I received requested food items and that they were prepared as I requested. I feel like I made a friend. Thank you!!!
- AdvisoryA minimum self-parking fee of $10.00 + tax per day, per vehicle will be charged and collected by the hotel at check-in or check-out. Valet parking is presently $20.00 + tax per day, $24.00 + tax overnight. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryA minimum mandatory hotel-imposed fee of $35 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryA minimum self-parking fee of $22.00 + tax per day, per vehicle will be charged and collected by the hotel at check-in or check-out. Valet parking is presently $30.00 + tax per day. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Resort Fee:
Hotel Mandatory hotel imposed resort fee inclusions:
o Guest Room High Speed Internet Access
o 1-800/local calls
o DVDNow rentals
o Disney Parks Transportation
o Daily Sun-care product
o Float Lagoon Access
o 10% off Food and Beverage (excludes Citrus28 and room service)
o $5.00 off any single attraction ticket sold at the Concierge deskThe above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.