Hilton Princess Managua

Customer Ratings & Reviews

TripAdvisor Traveler Rating

805 reviews

• 

  Definitely Not A Five Star Experience

  If you are traveling to Managua you don’t have many choices for great hotel stays. We chose the Hilton because we have status with them. As we pulled up I could tell very quickly this stay would be different. Walking into the hotel you immediately notice how dated the entry is. There was no one to help with luggage and even though the people at the front desk are very nice they spoke limited English for a Hilton property where most people that are staying are foreigners. The room itself was clean and the cleaning team were great each day. However, the room is very dated. One of our biggest problems was with the shower. It sprayed in all directions and at one point completely stopped during my shower. I was frantic because I had just put shampoo in my hair. Thankfully it came back on. We tried to find relief by the pool on hot days, however, none of the loungers had shade which was very disappointing. The towels need to be picked up at the front desk because there is no one servicing the pool area. The gym has limited equipment. Overall the pool area is small and chairs are uncomfortable. The best part of the stay was breakfast where Mercedes and Maurice took great care of us. And, in the evening, Louis, in the bar area, was the super star of our stay. He made sure I got the proper food because I have dietary restrictions. Hilton should be thankful they have employees like these because they salvage an otherwise horrible stay.

  Oct 15, 2025
• 

  Solid Hilton property with nice staff

  I spent two nights at the Hilton Princess in Managua. It was two separate one night stays as I was traveling around the country. The first time I checked in early at 1:30pm (30 mins early) with no issue. The room itself was standard fare on the 5th floor (executive floor). I have a gold membership so it was a nice experience. I had a king bed, decent view and a clean room. I understand others saying the property is tired and in need of a refresh but I didn’t find the 5th floor to be all that bad. The gym however definitely needs some investment, but it’s still workable. At breakfast I was well attended by two of the staff who helped get the scrambled eggs and got me water / offered tea/coffee. Overall a very solid stay. The second time I checked in very early. Almost 11am, well before the 2pm checkin time. And to my surprise I was checked into my room which was such a nice surprise. The room again was on the 5th floor, so same standard as before. My only complaint was the club which was blaring loud music at night; thankfully I had brought ear plugs. On my departure which was very early (4am to the airport) the Hilton car service/taxi took me to the airport for $US 25. A reasonable price for the service. And the driver was ready to go as soon as I was downstairs. Overall a VERY SOLID stay at the hotel with pleasant and helpful staff making the journey seamless.

  Dec 02, 2024
• 

  No air conditioning in the hotel… no comunicación with the costumers to knowledge the issue. Costumers service 👎🏻.

  No air conditioning in the hotel, lack of communication with the costumers. Called at 22:35 the front desk and they told me the problem had been resolved. 20 min later the room still hot as hell…i’m leaving the hotel ASAP and I want my money back.

  Jul 30, 2024
• 

  Comfortable Room wonderful staff great food

  My wife and I enjoyed our 4 night stay at the Hilton Princess Managua. Our stay started with a very late delayed flight into Managua. We prearranged an airport pickup. We arrived at 2 am and the hotel staff was very helpful. Easy checkin. The room was located on the 5th floor. We were a little concerned that our late arrival would not allow us to get enough sleep. We slept in till 10am the next morning. We were glad the hotel wasn’t noisy. Waking up at 10am meant we missed breakfast. No problem, we walked across the street to a grocery store and bought a few things for our stay. As Hilton Honors Gold status we were able to enjoy the complementary breakfast and 5pm happy our a few times during our stay. Food was fresh and excellent every time. The staff is very professional and friendly. We enjoyed the restaurant one evening and the service and food was superb. The outside temperature was a hot 35 Celsius (95f) yet our top floor hotel room a/c worked well the entire stay. My wife speaks a little Spanish and I know very little Spanish, no problem. The staff was polite and communicated with us in Spanish and some English. It’s not a big hotel but that is what makes the stay feel so comfortable and welcoming. A few things travelers should know before staying here is there is no regular coffee in the rooms just decaf. We asked at front desk and were told only decaf. The shower pressure was low and to get hotel pool towels you have to ask the front desk. None of those things really took away from us enjoying our stay here. Overall this was a wonderful stay with no issues, pleasant memories and excellent food. We definitely recommend staying here.

  Jun 10, 2024
• 

  Enough

  It is old fashioned hotel, it needs a renewal in the electric installation you have not enough electrical outlets near the bed. Bathroom is old and the water clogs, AC is good at keeping it cold though uncomfortable because it hits one specific point of the room. Internet speed is just good, there is no ironboard, this issue about having one complimentary bottle of water who thought about that in a humid and hot location. Restaurant has few options for lunch and dinner, also breakfast buffet was the same thing everyday. Parking space and the access to the parking lot is not enough and clear to access. Though front desk team are kind at their job.

  May 10, 2024