Hilton Waikiki Beach Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5843 reviews

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  Enjoyed our stay!

  Really enjoyed our stay here. First time at this hotel, we've stayed at the Hawaiian Village before. Mostly we were impressed with the staff, they were super helpful at the front desk and the servers at the restaurant were great! Housekeeping did a good job cleaning every day. The only issue was that they kept missing to credit our F & B for being Gold HH so it took a few visits and texts to the desk to figure it out but except for that all was good. Clean nice rooms with balconies. It's quite windy at the pool at after like 3 pm kind of shady but the pool bar is nice and good variety of craft beer. The location is awesome, very close to everything.

  Feb 18, 2025
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  Solid 3 star hotel in Waikiki

  This is a solid 3 star hotel in Waikiki. We are Hilton Gold members and were upgraded to an Ocean View and we loved the view - it's nice but keep in mind it's not ocean front - but we enjoyed the view anyway. This hotel is older style - lots of wood and carpets. We like the pool area for the mini golf and corn hole games. The pool itself is quite basic but you are close to the beach. Parking was valet and they charged us $70 USD plus tax for our 7 seater - this was more expensive than the nearby hotels and parking lots - so they can't say it's all hotels that charge this for a slightly larger car - this was disappointing. Location is a the diamond head end of Waikiki we do prefer being closer to the Waikiki Beach walk but it was fine for a few nights. The room was not overly clean when we checked in - we looked under the bed and not only dusty we found a pair of someone else's shoes! Covered in dust they look like they were there from the 90s. The coffee in the room was awful - we had our gold credit and used it downstairs for a few breakfast items but keep in mind it's more expensive than going to Starbucks which is a 3 min walk away towards to the beach. It's ok for what it is - I think the resort fee is quite pricey and there are many great choices in the area but it is a great value for us of Hilton points.

  Feb 16, 2025
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  Great Location, Service, and Value

  This was my second stay at Hilton Waikiki Beach Resort and it was great. The hotel is in an amazing location. It is walkable to many restaurants, shops, and of course only one block to the beach. The check in was terrific and as a diamond member they upgraded me to an ocean view room and accommodated my early check in which was incredible. The staff is so great, friendly, and attentive. We ordered from MAC in the lobby one evening and Sandra was such a delight. The rooms are spacious and the bathroom is nice. The furnishings could use a little updating but still well maintained. I would definitely recommend.

  Jan 23, 2025
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  Overall, a pleasant stay in the heart of the action

  I stayed at the Hilton Waikiki Beach arriving on Monday, January 20th for 3 nights. I stayed in Room 2110 facing the Pacific. I thought the view from the room was lovely, with an almost perfectly clear view of the Ocean from the small but sufficient balcony. The hotel is set back only about two blocks from the Ocean. I loved this property, with one exception. You can tell it is an older property; however, it has been very well maintained. I arrived on Floor 21 via the fast and speedy elevators, and you can tell the hallway carpet has been replaced sometime in the past few months, as it still smells brand new. My room was great. It was likely remodeled sometime in the past few years. It has a very comfortable King Bed, a large TV, nice furniture that is in good condition, ample plugs and outlets and a chaise lounge. The bathroom is a bit tiny; however, still very nice. It has a single sink with plenty of counter space including shelving on both sides of the sink. The shower is spacious with plenty of great water pressure and plenty of hot water. The air conditioning worked well in the room as well. I utilized the restaurant Mac 24/7 on three occasions, and each time it was great as well. The only issue I had is that as a Diamond member, they should have upgraded me from a Deluxe Oceanview to a Premium Oceanview, which was available at check-in; however, instead the front desk representative decided to sell me an upgrade. When I asked her about the comp upgrade, she told me she could only sell them. A premium oceanview, would have upgraded me to a higher floor. This is just plain down rude, and is not the service I have come to expect, from a full service property. I would ask that someone contact me about this.

  Jan 23, 2025
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  I liked it

  This property is located basically one block from the beach, and the location is great because it is near everything but not itself in the high-end part of Waikiki. (That’s an easy walk away if you want things like winter coats from famous designers, but that’s not why I travel to Hawaii.). Room was plenty comfortable and having an ocean view was great for seeing the sunset. (It’s ocean view, not oceanfront; there is a parking lot, church, and hotel between the hotel and the shore.) The beach towel system worked great. Pool deck had things to do, but this is not a property where the pool is an important part of the experience. Nice to have the food options onsite, but the other options nearby were more fun and tasted better. Something about it felt more like a Hilton Garden Inn rather than a Hilton. Which is fine, both are good, but I think it’s that with so many other hotels nearby that seem more upscale from the outside, the property didn’t really “feel” equivalent for the brand. As long as you have the right expectations (quality and comfort rather than luxury, close to rather than on the beach, more interesting dining offsite, not a huge pool), this is an excellent place to stay. I would happily return.

  Jan 21, 2025