Hotel Aixo Suites

Customer Ratings & Reviews

TripAdvisor Traveler Rating

193 reviews

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  Comfortable hotel at a great price

  I picked Aixo for the low price and because it met my criteria of having a swimming pool and being near the beach and Centro Historico. Upon checking in, I found the room to be clean and comfortable. There’s no room fridge or table and chairs, just a bed, two nightstands and a TV. There was also a luggage stand that held one suitcase. An armchair and a fridge would be nice to have, but I knew when I booked that the room lacked these. The included buffet breakfast typically included scrambled eggs and some variation of potatoes, sausage and fried bananas. There was also a daily selection of fruit, juices and of course fresh coffee. Lunch and dinner are also available at the restaurant a la carte with the cost charged to your room. The room was cleaned daily and fresh towels and soap and shampoo provided. The rooftop pool was too small and shallow for swimming but was an ideal play area for children. There were a large number of lounge chairs available that were in sun most of the day. There’s also a small bar on the roof, open from 9 am to 8 pm. The cost of drinks are added to your room tab. The view of the beach from the rooftop is breathtaking. I couldn’t get enough of it. There’s a huge variety of restaurants in the few blocks around the hotel. I highly recommend the Terraza Marbella rooftop restaurant which is at a nearby hotel, the TW Sports bar for a great casual dinner or bar experience. Some English is spoken by the staff there. Another popular spot is the Parilla del Sabor restaurant. The staff at Aixo spoke limited English but they were friendly and worked hard to keep the guests comfortable and happy.

  Feb 01, 2025
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  Lairs - still waiting for our refund (6 months)

  Our worst experience from our trip to Colombia & Peru. Terrible old room, windows cant be fully closed, there is a massive crossroad right below this hotel where cars are driving in all directions all day and night long and these local drivers uses the horn to warn, greet, change direction, and at any given occasion all you can hear is only honk. Not a place for rest, only for deaf maybe. Second, we paid first 50€ to booking.com for reservations and then this hotel asked to pay the rest price of additional 100€ at the reception in advance, for all three nights. We left immediately after first night and requested refund, they said when we were leaving that refund will be in a week because someone was taking vacation, then we sent many emails and made few phone calls and still haven’t received a single euro back. These are thieves and liars, should not be in a business of hospitality anymore. Funny point: they even ask for our passports, bank details and requested proof of payment and where to send the refund, but guess what, they never do it.

  Jan 14, 2023
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  Stay at Ibis next door, cheaper and more accurate description

  The rudest people work here, show no concern for guest's safety or comfort. Allow hasslers and taxi yellers to stand right in front of hotel's only entrance. The types who follow you, which is not the case at Ibis next door. Have strange arbitrary rules upon check in (ex., "we need your flight info." why???) No one knows what they're doing. Makes big deal about covid rules, while packing breakfast room with people. Do not feel welcome. Breakfast was not good. Room with an 'ocean view' actually faced an ugly building and construction. Really??? I had 3 beds in my room and no space to open my luggage. I booked an ocean view and got a family room with bunk beds. Never saw this 'pool'. The ladies who work here were nice, but the male supervisors, front desk people, etc. not only were not helpful, made me feel uncomfortable as a female guest. Thank goodness I only stayed one night and got to transfer to Ibis for less of the cost.

  Jan 03, 2022
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  Good Hotel with amazing view but check in are slow and room are small

  The hotel is new the view from rooftop is amazing. In the roof top is too a small swimming pool a gym center and a full licensed bar. The room are very small. A queen size bed and a bunk bed. The check in due the Colombian law is very slow. The breakfast is good especially the fruit.

  Mar 23, 2020
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  AVOID THIS Disgusting hotel and service

  We booked for 2 nights through booking.com We arrived and was appalled by the price considering our room was tiny, the bed was a little larger that a king size, our toilet and bathroom was dirty, "toiletries" is a shampoo body wash in a dispener on the wall, 2 tiny towels supplied, no floor towels. "Ocean views" ridiculous considering they haven't cleaned the windows well-being EVER. There is also no hot water, the pool is ridiculously windy so you can't sit up there with the direction unfortunately. Super far from the city and not a cheap taxi and Uber is impossible to get. We decided to cancel our second night, the hotel receptionist Katherine agreed at 10am before check out and a 100% refund for the second nights costs. Packed our bags and returned to reception to get the refund with her changing her mind, back and forth for ages. She was the rudest person I've met in South America and this is the worst service we have had. She was smiling and laughing with her co-workers about our issue, blatantly ignored us when we spoke to her. All in all terrible hotel, not even worthy of the hotel title, terrible service and staff. Don't stay here literally so many cheaper better places.

  Jan 18, 2019