Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3380 reviews
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Jan 26, 2025RANFERI MOLINA
PSA: NOT AN ALL INCLUSIVE HOTEL!!!!! Mr. Ranferi Molina (hotel manager at the Emporio) was the rudest manager I have ever encountered in the past 25 years of travelling to Alcapulco. We were advised by Ranferi that our "all-inclusive" vacation was indeed not all included. In our first days of the hotel stay, we asked our waiter for espressos, water bottles and about the room service options. Ranferi, the hotel manager mentioned that none of these options were included in the all inclusive package and there would be additional fee's for these items/services. He was VERY RUDE, unsympathetic and does not have any customer service skills. After deliberating with him for some time, Ranferi responded back to our requests by saying "IF YOU'RE NOT HAPPY, DONT STAY HERE".
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Nov 30, 2024Acapulco Vacation 2024
Very comfortable hotel! I appreciated the adults-only pools, but there are no steps or railings (only ladders). So I enjoyed the safety of the family pool. The service at The Island snack bar was exceptional, specifically Javier. Very attentive and prompt. Room service was also excellent. Still have a week left to enjoy!
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Sep 26, 2024Outstanding staff
This is the first review I’ve ever written, but the circumstances and the hotel definitely deserve it. My wife and I were vacationing during Hurricane John, and I have to say that the attention and service from the staff, especially the Hotel Director, Oscar, were outstanding. He handled the situation exceptionally well, addressing guests’ concerns and offering assistance whenever needed. As for the hotel itself, the rooms are very nice, especially considering the building’s age. I highly recommend the buffet—it’s excellent! Thank you to everyone for helping us through such a difficult time! Carlos
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Jun 23, 2024
Amazing trip in Acapulco
Hotel Emporio is a nice hotel where you can rest, eat well and enjoy the beach. We also booked acapulcoforall.com for airport transportation and excursions by Sebastian Hernandez. We felt safe and satisfied with his services and I highly recommend it.
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Jun 23, 2024
Great experience
If you’re planning on staying at Emporio, I would recommend to Hire Sebastian Hernandez in advanced ( acapulcoforall.com ) for round trip transportation to the airport and excursions. He was always on time, we can’t thank him enough for a fun and SAFE experience! I will definitely hire his services again!